Indoor pool

Reviews of AmericInn by Wyndham Hartford WI

2 out of 5
AmericInn by Wyndham Hartford WI
1527 E Sumner St, Hartford, WI

Reviews

8.4

Very Good

Rating 10 - Excellent. 191 out of 432 reviews" "
Rating 8 - Good. 151 out of 432 reviews" "
Rating 6 - Okay. 59 out of 432 reviews" "
Rating 4 - Poor. 26 out of 432 reviews" "
Rating 2 - Terrible. 5 out of 432 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quiet. It was very comfortable
Stayed 1 night in Mar 2024

6/10 Okay

DANE

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
6 rooms there were occupied by workers from the property we were trying to eat breakfest but the lady behind the counter had her 1 year old back there and they would not quit crying and screeming , another one of those rooms had a very bad odor of marawauna coming from it
Stayed 3 nights in Feb 2024

8/10 Good

Rachael Lee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
:) pool was enjoyable for the kiddo, would have been more if hot tub was available also.
Stayed 2 nights in Feb 2024

10/10 Excellent

Beverly

Stayed 1 night in Jan 2024

6/10 Okay

Adam

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

josiah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean!!! $10 cash early checkin fee was interesting. Breakfast was good but they were out of a lot of stuff and it took a long time to get it refilled. It wasnt busy so they may have just been understaffed or trying to save on food cost.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Very basic
This is a very basic hotel. You could tell they are trying to keep it clean but there was a pervasive damp odor.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and tidy
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Traveled with partner
Everything was fine.
Stayed 2 nights in Oct 2023

8/10 Good

Kurt

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except our tub had a poorly repaired hole in the floor that made me a little nervous to take a shower.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Clean place.
Stayed 2 nights in Sep 2023

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible breakfast
Stayed 1 night in Sep 2023

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service
Wished I stayed somewhere else!
It appeared the front desk staff didn’t understand English had a hard time communicating with me. They had broken washer and it appears they do not plan on fixing it. My child was ill in the middle of the night and there was no staff member at the front desk. I needed garbage bags. The carpet was dirty and the sink was cracked. Only good part was the toliet, shower and the bed. Also kinda weird they have some type of cooling/dehumidifier is the middle of the hallways. The vibe was not good.
Stayed 1 night in Aug 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
great staff. enjoyed the breakfast

4/10 Poor

Anita

Stayed 1 night in Jul 2023

4/10 Poor

Morgan

Disliked: Cleanliness, property conditions & facilities
Carpet is terrible. Ripped and wet when we arrived . Also the door did not lock and could be pushed open without a keycard. Pool was nice though.
Stayed 1 night in Jul 2023

6/10 Okay

Cheryl L.

Stayed 1 night in Jul 2023

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Walter, Ponte Vedra Beach

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy, old facility. Poorly managed. Took forever to check in due to untrained personnel. Bed was incredibly uncomfortable. Breakfast was inetable. Bill at check out was incorrect. There was nothing good about this stay. Will never return.
Stayed 2 nights in Jul 2023

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

6/10 Okay

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Trina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Tarita

Traveled with family
Liked: Staff & service
We had a lot of ants in our room. Once we changed rooms, things were okay.
Stayed 1 night in Jul 2023

4/10 Poor

Trina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s been years since we have stayed here but this time was very disappointing. The property has not been maintained. The pull out bed in the suite was disgusting. The free breakfast was awful. The staff were very pleasant. We won’t stay here ever again.
Stayed 5 nights in Jul 2023

8/10 Good

Michelle

Stayed 1 night in Jun 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Michael

Stayed 1 night in Jun 2023

8/10 Good

Jill

Liked: Staff & service
Stayed 2 nights in Jun 2023

4/10 Poor

Brooke

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The hot tub was too hot to even put your feet in, and I enjoy scalding hot showers. The jets only worked on 1 side. There were no pool towels and only 2 towels in the room. Had to slam the door to get it shut.
Stayed 1 night in May 2023
Response from Tami on May 25, 2023
I am so sorry your stay did not meet expectations. I checked with houskeeping, and there should have been more towels in your room. They will be more careful in the future. As for the scalding hot tub, I certainly hope you notified the person at the front desk! We did lower the temperature to make it more safe for everyone.We do hope to see you again in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and excellent breakfast choices
Stayed 2 nights in Apr 2023
Response from Tami on Apr 29, 2023
Thank you so much!

6/10 Okay

Amanda

Traveled with family
Disliked: Staff & service
Disappointed
I was very upset about the check in process. My family and I arrived late at night on our check in date, to find the front doors locked,no one answering the call button left on the front door, and no one answering the front desk phone. We were finally let in by someone coming back into the building with a key. We went to the front desk where a sign was stating the front desk person would be back at 6am. We called the number that was left on the sign and again there was no answer. Thankfully my paperwork was left on the front desk along with my keys. My husband had to reach over to grab it. Thankfully the keys had already been activated. We also had our reservation assigned to pay on arrival and my card was charged earlier that day as well.
Stayed 2 nights in Apr 2023
Response from Tami on Apr 24, 2023
I am so sorry that happened to you! That is completely unacceptable and you can be sure I will have a chat with the person who was supposed to have been on duty.

10/10 Excellent

Shado

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
It wasn’t very updated but it was nice and quiet and good for a night out of town with my daughter. The breakfast was really good too! But if you’re on the go you have to ask for disposable utensils and plates
Stayed 1 night in Apr 2023
Response from Tami on Apr 29, 2023
Thank you for staying with us

8/10 Good

Brett

Stayed 5 nights in Mar 2023
Response from Tami on Apr 9, 2023
Thank you!

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Tami on Apr 9, 2023
Thank you!

6/10 Okay

Timothy

Traveled with family
Disliked: Cleanliness
Disappointing
The stay was okay, but when the hotel wasn’t full to a certain number of guests, they served a lower quality of breakfast with no hot options. I also disliked that the staff seem to live on the property and trudge around in robes and pajamas in the morning having breakfast — unprofessional and seemed dirty to me The also allowed guests with no shirts and no shoes in the breakfast area…disgusting…unsanitary.
Stayed 8 nights in Mar 2023
Response from Tami on Apr 9, 2023
Thank you for your input. I agree that people are much more relaxed about their appearance in public areas these days (not our employees, I assure you!). I have requested our long term guests to be fully dressed when outside their rooms.As for the breakfast, we offer breakfast burritos and/or sandwiches that can be heated up on day when we know not many people will be eating. That way we don't have to throw away as much food.

4/10 Poor

Thomas

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Picked Americinn because of pool and hot tub. When I checked in sign at desk said hot tub is being repaired. Told it might be ready later that night or Saturday. Left Sunday still down. Ice machine was not working. No maid service on Saturday. No towels in pool area. Not everybody likes cheese in their eggs. Waffle was good.
Stayed 2 nights in Feb 2023
Response from Tami on Mar 4, 2023
I am sorry you did not enjoy your stay. We are still working hard to get both the hot tub and the ice machine working again.

4/10 Poor

jon

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No room service for towels, kleenex, toilet paper or trash removal.
Stayed 4 nights in Feb 2023
Response from Tami on Mar 4, 2023
We are working toward resuming our daily room cleaning. I do apologize that your room was not taken care of.

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed the Hot tub Was out of service. The availability of the hot tub was exactly the reason i selected hotel.
Stayed 1 night in Feb 2023
Response from Tami on Mar 4, 2023
We are disappointed in the hot tub too. That is why we removed it from our website.

10/10 Excellent

Vanessa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean all the staff including housekeeping was kind and helpful. There was a nice complimentary hot breakfast. It was an overall great experience.
Stayed 3 nights in Feb 2023
Response from Tami on Feb 14, 2023
Thank you so much for this review! We hope to see you again.

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Tami on Feb 13, 2023
Thank you very much! We hope to see you again.

10/10 Excellent

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my kids for the weekend and I felt they were very safe. They loved the swimming and clean rooms. Thank you for an enjoyable weekend.
Stayed 2 nights in Jan 2023

6/10 Okay

Erin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly And accommodating. Hot tub was out of order. I specifically chose this hotel because of the hot tub, and nowhere listed when reserving, did it say the hot tub was down. The room desperately needs a deep clean as the floors were dirty and in need of vacuuming. The shower/tub needs to be fixed and deep cleaned. However there was plenty of hot water. Was fine for a one night stay. Plenty of nearby restaurants. Free breakfast in the morning.
Stayed 1 night in Jan 2023
Response from Tami on Mar 4, 2023
I do apologize that the room had not been properly cleaned. The housekeeping staff will be notified.

2/10 Terrible

Gilberto

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
What I did not like was that when I arrived at night. They didn't have enough parking . Also Expedia does not have any service number For a claim this is something very annoying
Stayed 1 night in Jan 2023
Response from Tami on Jan 10, 2023
I am so sorry you weren't able to find parking in our lot. We do know our spaces are limited, so we have an agreement with the parking lot next door. I hope you were able to find a space there.Thank you for staying with us

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
This hotel was special because of the staff. Their helpfulness and friendliness prompted me to feel safe and welcome even though I am a senior traveling alone.
Stayed 1 night in Dec 2022
Response from Tami on Dec 29, 2022
Thank you so much for the review! We hope to see you again.

6/10 Okay

Kim

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Disappointed
Beds are hard and they don’t come to ur room to put fresh towels nor make bed. Even if u put dirty towels out in hallway they don’t pick them up….have to go to desk. Also a couple of nights was loud with music wasn’t a fan of the place. I don’t think I will use them again when I come back in the future:(
Stayed 5 nights in Nov 2022
Response from Wyatt on Nov 27, 2022
Hi, I am sorry to hear about your experience here. Currently we are still following Covid protocols, and we have to wait for a guest to request for us to come into rooms for housekeeping. Requests can be made at the front desk. As for the towels, we are extremely sorry to hear that the towels were not picked up and replaced with fresh towels. We do ask the housekeepers to do a walk-through of the halls before they leave, and they may have accidentally missed your room.

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a quick stay but was happy with it. Comfortable bed.
Stayed 1 night in Nov 2022
Response from Tami on Nov 16, 2022
Thank you for staying with us!

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Decent. Quiet. It was nice that I had a microwave, coffee with coffee maker, mini fridge and an iron w/ironing board. That's a big plus. Bed was comfy, even though I can't sleep in a bed. I sleep in recliners...stores all around within 5 miles. And let's not talk about food places. However... My room could've used a little dusting. It felt like it hadn't been visited for a bit before I got there. But other than that, it's a good stopover place if you're traveling somewhere. NOTE: This visit was during a very stormy weekend where there wasn't much activity.
Response from Tami on Nov 11, 2022
Thank you for staying with us, I am glad you enjoyed our hotel.