Ratings based on 288 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from ct

Worst stay ever

Posted Jul 21, 2015
Rude check in desk didn't know directions toliet broke phone and ac broke. Made me wait over an hour to change rooms. I won't be back ever. Pool was dirty and cold
1 out of 5
by A verified traveler from MA

NEVER STAY AT THIS HOTEL!!!!

Posted Jul 18, 2015
Pros: Nothing. Well, one thing. The two maids who tried to get me into my first room were very nice and very helpful.
Cons: Let the two maids run the place???
Thing #1: They gave me a key that didn't work. I even got two of the maids to try and get in the room with their master keys and they couldn't get in. Thing #2: The second room key they gave me DID work, but it opened the door to a room that was not the room I purchased. I purchased a two queen, smoking - I would've settled for one king, smoking. They gave me a one queen handicapped accessible non-smoking room. Thing #3: That U-shaped bolt lock on the door wasn't functional because the knob that's on the door that you slip the bolt over had been removed - leaving my door with only one of two locks on it. Thing #4: Even though they advertised free internet access - their internet wasn't working for the entirety of my stay. So much for getting some work done for my business while in my room. I couldn't even use their lobby computer!!!
2 out of 5
by A verified traveler

Out of repair hotel.

Posted Jul 15, 2015
Pros: Staff was helpful.
Air conditioning worked poorly, fridge had been removed, hotel not kept up.
5 out of 5
Recommended
for Everyone
by A verified traveler

Canadians @ Square Dance Convention

Posted Jul 15, 2015
Pros: Close to venue - just 15 min from downtown Springfield MA
Cons: Sign at front should be larger as the location was had to find initially.
We were part of 10 other couples attending the national square dance convention in Springfield MA Breakfast was good there was ample room to pull tables together for our large group. Other dining options and shopping was close. Thoroughly enjoyed our stay and would recommend it to others.
2 out of 5
by A verified traveler

Posted Jul 7, 2015
Hallways have strong smell of tobacco. Only moderately clean. Fairly convenient to Bradley International but not much else to recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Enfield, NH

Great stay for the price!

Posted Jul 6, 2015
Pros: Clean Bed, Friendly Staff, Fresh Towels
Cons: Better stocked breakfast, cleaner pool, working fitness center
Location: Six Flags, Basketball Hall of Fame
We booked this hotel for only $89 per night on 4th of July weekend and could not believe we got such a deal on a holiday weekend! Everything about the hotel was on the upper side of average--the bed was clean and sheets were fresh, clean towels in the bathroom, can't ask for a lot more for the price. The pool wasn't very clean, there was a lot of hair in it, but I think it was because there were 15+ people swimming in it at a time that weekend. I went to use the "Fitness Center" and there was a treadmill, eliptical, and a stationary bike--all were broken--weren't able to be used at all! We had a room with complimentary breakfast but both mornings when we went down the food was empty. No hot food, no bagels/baked goods, no eggs. My husband had a bowl of frosted flakes, and I had a packet of oatmeal. We weren't so impressed with that part! For a good stay for a great price I would definitely reccommend this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted Jul 2, 2015
Internet was down for 3 days, was not given a credit.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Comfortable beds, great breakfast

Posted Jun 29, 2015
The deadbolt on our door never worked. Our room key was replaced many times as it was temperamental. We didn't appreciate the large party that arrived on our last night.....they seemed to take over the hotel, breakfast area & they were noisy. The staff were great, helpful & kind (even came to our door to ask if the large group bothered us).
1 out of 5
by A verified traveler

Horrible

Posted Jun 27, 2015
They made my stay horrible! I forgot my Neckless on the table in my room and they claim they can't find it. I called a hour after I left
4 out of 5
Recommended
for Everyone
by A verified traveler from Philly

Good Value

Posted Jun 26, 2015
Pros: cleanliness and cost
Cons: communication lacked
The rooms and hotel were clean and for the money, it was a good deal compared to other hotels in the area. With the lower cost we had concerns of quality but were surprised when arriving to a clean and well put together hotel.