Studio, 2 Double Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Hartford Meriden

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 164 out of 594 reviews" "
Rating 8 - Good. 184 out of 594 reviews" "
Rating 6 - Okay. 99 out of 594 reviews" "
Rating 4 - Poor. 88 out of 594 reviews" "
Rating 2 - Terrible. 59 out of 594 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Liked: Staff & service
Our car was stolen 3 nights ago
Stayed 7 nights in Mar 2024
Response from Hotel Management on Mar 17, 2024
Dear Daniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

8/10 Good

carlos Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
The service staff are very friendly
Stayed 2 nights in Mar 2024

4/10 Poor

Maria

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The floor and carpet was dirty
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 11, 2024
Dear Maria, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Plug in room went to plug toaster in I get shocked they fixed the plug a week later but I ask for some kind of compensation it’s like pulling teeth
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Dear Daniel, Please accept our apologies for the inconvenience and safety concern you experienced with the electrical issue in your room. Your safety is our top priority, and we regret any discomfort this may have caused. Moreover, it is disheartening to see that your request for compensation has not been addressed promptly or satisfactorily. We will address this concern with the appropriate individuals to ensure a more responsive and efficient resolution. Your feedback is valuable, and we hope to have the opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management

6/10 Okay

Migdalia

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Molech

Stayed 1 night in Feb 2024

4/10 Poor

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Got shocked by the kitchen plug said can’t fix it for 2 weeks kitchen cabinet door fell off and almost hit me in the head in the bathroom the fan grate full of dust and disscusting the shower curtain rod there someone tried to fix it destroying the wall on both sides
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear Daniel, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

8/10 Good

Pamela

Liked: Staff & service
Was fine for one night stay
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear Pamela, Thank you for choosing Extended Stay America and sharing your kind review. We are delighted our accommodations worked well for your brief stay. It was a pleasure hosting you, and we hope to see you again soon. Sincerely,Hotel Management

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Over all it's ok
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Jaime

Stayed 1 night in Jan 2024

4/10 Poor

Laurie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean. Staff is amazing. I feel comfortable and safe staying here by myself.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 21, 2024
Dear Kimberly, We are flattered by your kind review of Extended Stay America. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope to welcome you again soon.Sincerely,Hotel Management

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very unclean. We found garbage and moldy food u der the bed as we were leaving. Also, it is a smoke free hitel but the entire second floor smells like an ashtray. In addition, the people who live in the hotel smoke right outside the door despite the signs that say don't 🚬 🚭 here. Do not recommend.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 15, 2024
Dear Jennifer, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained suite, and we are very sorry that did not happen when you were here. We will address this issue with our housekeeping team to ensure a more pleasant environment for our guests. Regarding the smoking concerns, we take this matter seriously and will reinforce our policies to ensure compliance. We understand your disappointment and hope you will consider giving us another chance to provide you with the seamless stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very professional and kind Rooms are very spacious with everything needed Rates were cheaper than some other "hotels "
Stayed 2 nights in Jan 2024

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023

10/10 Excellent

izzy

Stayed 1 night in Dec 2023

8/10 Good

Jonathan

Stayed 1 night in Dec 2023

6/10 Okay

Eric

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Was okay but there were bloodstained sheets
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 16, 2023
Dear Guest, Thank you for reviewing your recent stay with us. We apologize for the discomfort caused by the bloodstained sheets. Our housekeeping team usually does a great job ensuring our guests have a clean and fresh room. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. Apart from this instance, we hope the rest of your stay was pleasant. We value our guest's feedback as we continually strive to grow and improve our guest services. Thank you again for taking the time to write about your time at Extended Stay America. We look forward to seeing you again soon!Sincerely,Hotel Management

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Stayed 2 nights in Dec 2023

6/10 Okay

John

Stayed 1 night in Dec 2023

10/10 Excellent

Gladyani, Lemoyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear Gladyani, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed all that we offer. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit to our city.Sincerely,Hotel Management

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Hulan

Traveled with family
Liked: Staff & service, amenities
Refrigerator make noise sound. Very disturbing
Stayed 1 night in Sep 2023
Response from Hotel Management on Nov 22, 2023
Dear Hulan, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to better your stay.Sincerely,Hotel Management

4/10 Poor

Sandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The bathroom had stray hair in sink and tub. The shelf in tub where you would place soap was not clean tou could see water stains.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Sandra, Thank you for choosing us and sharing your thoughts. We appreciate your feedback regarding your recent stay. While we apologize for the cleanliness concerns you encountered, your comments are valuable and will help us enhance our housekeeping procedures. We understand the importance of a clean and comfortable environment for our guests. Your input is essential, and we hope to provide a more pleasant experience during your next visit. Sincerely,Hotel Management

4/10 Poor

Jana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The whole place had a weird smell. My room smelled bad even with the window open when we got there. The room was run down, toilet didn’t flush and sink was dripping. The floor was sticky and there was writing on the lamp shade. The stairwell smelled like a dirty diaper and the elevator smelled like clams.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 22, 2023
Dear Jana, We appreciate your feedback about your recent experience. We regret that you encountered room-related issues and odors. Your comments help us improve our facilities and service. We apologize for any inconvenience you faced. We'll address your concerns to provide a more pleasant atmosphere for our guests. Thank you for your understanding, and we hope to offer you a more enjoyable stay during your next visit.Sincerely,Hotel Management

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Quiet, comfortable stay. "Breakfast included" was deceptive; grab and go muffins and granola bars are not breakfast.
Stayed 1 night in Oct 2023

2/10 Terrible

Martin

Stayed 1 night in Oct 2023

2/10 Terrible

Terrance Thomas

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so old the appliances and furniture were scratched and dented and terrible. The floors in the hotel were filthy. The room stunk like mildew. The shower water never got hot. We called the front desk and they had no other room for us to shower. They said the maintenance guy would be there in 30 min and he never showed. The front desk check in was great but the lady there after was terrible. She didn’t greet anyone or help us at all, just sat on her phone. It was a terrible experience.
Response from Hotel Management on Oct 11, 2023
Dear Terrance Thomas, Thank you for staying with us. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

4/10 Poor

Kim

Disliked: Cleanliness, amenities, property conditions & facilities
Felt unclean and unsafe
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 11, 2023
Dear Kim, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Clifton

Stayed 1 night in Oct 2023

4/10 Poor

Earl

Traveled with partner
Disliked: Staff & service
Breakfast consist of grab and go. No coffee pot in the room. No hairdryer in the room. Staff was unfriendly when checking in. No ice machines on property. Only ice is from one ice cube tray in your own refrigerator. We were only staying overnight. Did not have time for making ice or getting food. Asked for directions to food and were told only about fast food locations.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 29, 2023
Dear Earl, We genuinely appreciate your feedback and apologize for any inconvenience you experienced during your stay. We aim to provide a comfortable and convenient experience, and we regret that we fell short of this during your visit. Your comments regarding breakfast options, in-room amenities, and staff interactions are important to us, and we will use this feedback to improve our services. We hope you'll consider giving us another opportunity to provide you with a more enjoyable stay that aligns with your expectations. Thank you for sharing your thoughts.SincerelyHotel Management

6/10 Okay

Gary

Bed leg broken
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 27, 2023
Dear Gary, We apologize for the inconvenience you experienced with a broken bed leg during your stay. Your comfort is important to us, and this issue should not have occurred. We will address this matter immediately with our maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Thank you for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The clerk who checked us in was very nice and helpful!
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Dear Cynthia, Thank you for sharing your feedback about your stay at Extended Stay America. We take pride in providing exceptional service to all of our guests, and we are thrilled to hear that you had an excellent experience with our front desk staff. We appreciate your business and look forward to welcoming you back the next time you are in the area.Sincerely,Hotel Management

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Dear Stephanie, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rut

Liked: Cleanliness, staff & service, property conditions & facilities
Due to a tough time with my family these people mad me feel safe welcomed. I loved the kitchen is in room helped me out by being able to cook for my little ones instead of paying money to eat out i saved. Good two nights will return when able. I would even work here for a room till i get placed if able. Thanks for the service and for being kind 10/10 recommend
Stayed 2 nights in Sep 2023

8/10 Good

DENIS

Stayed 1 night in Sep 2023

8/10 Good

Cristian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice distribution,big room,comfortable bed,but little “smelly”that’s all bad I can say
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 14, 2023
Dear Cristian, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay so they will be pleased with your feedback. However, we regret the smell which caused inconvenience. We will address this thoroughly. Thank you again for your review, and we look forward to seeing you again soon!Sincerely,Hotel Management

6/10 Okay

Kimberlee

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean and quiet, but needed a major update and overhaul.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 3, 2023
Dear Kimberlee, Thank you for leaving your valuable comments. We appreciate you pointing out specific items you loved and areas where we can improve. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

4/10 Poor

Margaret

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the kitchen in the room. Great room.
Stayed 1 night in Aug 2023

10/10 Excellent

jose, north babylon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Keep looking!
The people were wonderful. Room was dank and smelly. Was supposed to be a non-smoking, but smelled heavily of marijuana smoke (and both the bathroom and over-stove fans had been left on high to presumably clear it). The room also had a uterine smell. Didn’t complain as it was late and the kids were tired. We were happy to leave in the morning. We wouldn’t recommend.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 31, 2023
Dear Jennifer, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our staff, and steps are being taken to ensure this is not repeated. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
Not enough handicap parking
Stayed 14 nights in Jul 2023
Response from Hotel Management on Jul 29, 2023
Dear Robert, Thank you for being our guest at Extended Stay America. We are delighted you had a great stay with us and appreciate you taking the time to share your feedback. We apologize for any inconvenience caused by the insufficient handicapped parking. Our team is actively reviewing the parking arrangements to ensure we provide adequate, accessible spaces for all our guests. Your comfort and accessibility are important to us, and we will work diligently to improve this aspect. Thank you for bringing this to our attention. We appreciate your feedback and hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

4/10 Poor

Andrew, Lowell

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Positives: nice staff and rooms were reasonably clean. Negatives: not much to do, hotel management is a very cheap. Nothing came with the room. We had to ask for everything. The odor in the entire facility was unbearable. Not a good place for a family
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 27, 2023
Dear Andrew, Thank you for choosing our hotel during your recent visit to Hartford. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management