Restaurant

Reviews of Ramada by Wyndham Windsor Locks

2.5 out of 5
Ramada by Wyndham Windsor Locks
383 South Center St, Windsor Locks, CT

Reviews

6.2
Rating 10 - Excellent. 105 out of 402 reviews" "
Rating 8 - Good. 77 out of 402 reviews" "
Rating 6 - Okay. 65 out of 402 reviews" "
Rating 4 - Poor. 55 out of 402 reviews" "
Rating 2 - Terrible. 100 out of 402 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
We had reservations for 11/- 11/5. We showed up on 11/3 hotel was closed. After many phone calls, the person said that they called me on 11/2 and left a message that the hotel was closed?? No email no anything else. No let me help you secure a new reservation. The manager was cold, no apathy. Had to spend double on new reservations.
Stayed 2 nights in Nov 2023

10/10 Excellent

cassandra, westerly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Comfy rooms. Stay here often.
Stayed 1 night in Oct 2023

6/10 Okay

Ericka

Stayed 1 night in Oct 2023

2/10 Terrible

Denay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
At least we had a place to sleep
Pros - No Bed Bugs, Cold AC, staff is good, the TV does have a good selection of channels but it’s not a smart TV Cons - Bathroom door got stuck and the swat team has to break it down every time you wanna open it, the front door lock didn’t work, the bathtub was kind of gross and had no stopper and a lot of mildew, the bed creaked a whole lot, the room we booked several months in advanced wasn’t actually available and we didn’t get a single dollar for getting put into a different room, the pool was peeling and kind of just old and needs renovation and when it rains it drips into the pool, the Wi-Fi barely works, shower stopped having hot water the last 2 days
Stayed 7 nights in Oct 2023

2/10 Terrible

delanie

Stayed 1 night in Oct 2023

8/10 Good

Tasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Melissa

Staff were wonderful, property could use some updating.
Stayed 1 night in Oct 2023

8/10 Good

Luis

Traveled with family
Liked: Staff & service, amenities
The hotel was great. My only issue was the room was not that clean. The staff were great. The hotel is not far from the highway and near to a lot of places to eat and Shop. The bed and pillows were comfortable. Although there was a big wedding in the hotel, we stayed on the other side and had a good night sleep. The pool was open and my kids enjoy a lot.
Stayed 2 nights in Oct 2023

6/10 Okay

Meagan

Liked: Cleanliness
I liked how the room was spacious n a couch n TV with lamp stand n coffee table ,and king bed was BIG only thing i didnt like was the pool should of been warmer😔
Stayed 2 nights in Oct 2023

8/10 Good

Shaneska

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Hot water doesn’t work
The water was ice cold. Could not take a shower. The water heater was not working. Slept awful.
Stayed 1 night in Oct 2023

6/10 Okay

Patricia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Had to request towels and toilet paper - staff was excellent - was a busy weekend - no maid service for my room
Stayed 2 nights in Oct 2023

6/10 Okay

Joshua

Disliked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Jillian M

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed from a Friday to Sunday. The pool hours are great but the pool and the pool room itself was not heated. We shivered. I was in a hoodie and sweat pants while my kids shivered in the water. The ceiling over the pool was peeling badly. The walk from our room to the lobby was long which was inconvenient since we had a wheel chair. Also, there were no elevators! The rooms were decent and clean but there were areas that needed repairs if you looked close enough. Our room slider door was broken. The heater/ac did not work properly and the wall control didnt at all. The beds were uncomfortable. The rooms did not have coffee makers. The outside door to our hallway did not lock and felt unsafe. Other doors were propped open. Also, there was broken glass from shattered car windows all over the hotel parking lot. We were told there were multiple car break ins the night before. The phone didnt work to call the front desk. The freaking alarm clock was set and I didnt even think to check it. Also, the cream cheese at breakfast was sour from not being chilled. I kept calling it sour cream. I could not eat the bagel. All breakfast items were individually wrapped which I did appreciate. The hotel location was great. Target and Dunkin were very close. There was a lot of food options near us as well. We went to Browns Harvest and I definitely recommend!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Location is looking a little bit tired. Cleanliness not an issue everything mostly appears to be up to standards. Was just a little concerned that the entry door to the exterior did not require a card to enter. The room was equipped with mini fridge and microwave but had no coffee making equipment nor drinking glasses or plastic cups. A little disappointed in Wyndham .
Stayed 1 night in Oct 2023

6/10 Okay

Ana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Patricia

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Our room did not have toilet paper and not because of staffing issues check in took over 30 minutes, phone in room did not work as well alarm clock. We had reservations for two days and keys needed to be rescanned for access to the room for second day
Stayed 1 night in Oct 2023

4/10 Poor

Charles

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property looked derelict - broken auto glass in front parking area and rear parking area dark and littered
Stayed 1 night in Oct 2023

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice two night stay. The front desk staff we're very friendly and helpful. The place was very crowded due to a some softball tournaments and a wedding, but the staff did a great job keeping things moving. My only complaint was that the water pressure in the shower was pretty low and housekeeping didn't come to the room after the first night. Nothing catastrophic, considering how busy they were
Stayed 2 nights in Oct 2023

4/10 Poor

Melanie

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very loud, paint chipping, overbooked, wedding in lobby till 10:30 pm blasting music. Kids screaming in hallways.
Stayed 1 night in Oct 2023

4/10 Poor

VERONICA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sliding door had no lock. The curtains were filthy. The staff was courteous and super helpful. The property owner does not provide the folks that work her the tools/resources.
Stayed 1 night in Oct 2023

2/10 Terrible

Kimmy

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entry doors were broken and not repaired, our nonsmoking room smelt like smoke and had yellow stains on the walls. There were burn marks in our sheets, a pubic hair in one of the towels, you could see the inside of the wall in spots in the bathroom.
Stayed 1 night in Oct 2023

2/10 Terrible

Lizaida

Stayed 2 nights in Sep 2023

10/10 Excellent

Sherrie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable experience!
Stayed 1 night in Sep 2023

4/10 Poor

shekinah

Disliked: Property conditions & facilities
And it was down the whole day I went there I called for sheets and towels for roughly about two hours the pool and out of service and that was the main reason I booked location
Stayed 2 nights in Sep 2023

2/10 Terrible

loriann

Traveled with family and small children, Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
i loved the staff that check me in, i hated the condition of the stay the water was cold and the sheets were not clean, the door to the room was not closing properly
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Will not be returning.
Seems like there was an upgrade done recently, and the room was good, but the rest of the hotel was cold and uninviting. There was no internet and the pool and most of the lobby was closed. They seem understaffed and overbooked (we did not get the king bed we reserved) and the breakfast was pretty much non existent. Also seemed as though the neighborhood kids had the run of the lobby and helped themselves to guest refreshments. They were a bit unruly and the desk staff did little to nothing to stop them. We also experienced two incidents overnight where there were loud arguments in the hallway between guests and staff members.
Stayed 1 night in Sep 2023

2/10 Terrible

Suzanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wi-Fi wasn’t working at the hotel, the pool was closed the whole time we were there. The beds are very uncomfortable.
Stayed 1 night in Sep 2023

8/10 Good

Dennis

Stayed 1 night in Sep 2023

10/10 Excellent

Ingrid

Liked: Property conditions & facilities

6/10 Okay

Kenan

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Natashia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room!
Stayed 1 night in Sep 2023

10/10 Excellent

Thonya M

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Richard

Traveled with group
Disliked: Staff & service, property conditions & facilities
The door to the wing we were staying in did not lock at all. Our room dead bolt did not lock. The hot water was barley warm was chilled out of the shower. The wifi didnt work at all. Tried calling the front desk 3 times let it ring multiple times no answer. Would not stay again
Stayed 1 night in Sep 2023
Response from Jennifer Mackie on Sep 24, 2023
I am so sorry. At the front desk and also on our website shows the wifi is down. As for the water I apologize for the inconvenience. We can do a refund or put a credit on your account.

2/10 Terrible

Alanda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Pleasant
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
I was traveling on Business and there was no Internet service or connection !
Stayed 1 night in Sep 2023
Response from Jennifer Makcie on Sep 24, 2023
We try our best to let every guest know that the wifi is down right now...at checkin and on our website. I would like to give you a credit for your next stay.

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport hotel
Great little hotel clise to the airport.
Stayed 1 night in Sep 2023

6/10 Okay

Briana

Liked: Cleanliness, staff & service
The outlets didnt fit appliances. There were no mirrors
Stayed 1 night in Sep 2023

8/10 Good

Suyapa

Traveled with family
Liked: Staff & service, room comfort
Staff was friendly. Lobby area super nice- I could tell it has been remodeled/updated recently. Rooms were ok. However, hallways were always dirty and smelly with thrash bags all over . Entrance hallway door was broken.
Stayed 3 nights in Aug 2023
Response from Jennifer Mackie on Sep 24, 2023
We are doing our doing our best to stay on top of everything. We had a huge wedding that week(no excuses) . If there is anything that we can do to help make sure you stay with us again please let us know

4/10 Poor

Verified traveler

Disliked: Room comfort
You tell me how i should feel!?
So breakfast was not available one morning cause worker failed to show up, bar/restaurant wasnt open 2 days in a row, no trash bags for my room, room was never cleaned while we were there, 3 days, 2 nights of 3 I could here people through the walls/floor till 1:00 in the morning!
Stayed 3 nights in Sep 2023

2/10 Terrible

Stennett

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Christy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool area was dirty with trash pizza crust on the floor for most of the day didnt get cleaned uo til later in the day
Stayed 1 night in Sep 2023

4/10 Poor

Ben

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Hotels with moldy refrigerator and mold in bathroo
Stayed 1 night in Sep 2023

6/10 Okay

Christy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Pool area was dirty food on the floor trash on the floor rooms could have been cleaned better
Stayed 3 nights in Sep 2023