Ratings based on 236 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Nicest hotel I've used in years.

Posted Sep 15, 2014
Comfortable bed, very clean, gorgeous handicap bathroom/shower. Staff was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from LOS ANGELES

Great hotel with great staff.

Posted Sep 12, 2014
Pros: The staff.
Cons: I would like more variety for breakfast, but it its more than sufficient.
Location: Close to the airport.
I thoroughly enjoyed my stay there. Breakfast was nice, the room was comfortable and the staff were very friendly and attentive. They knew that I didn't drive at night, and when I hadn't come back to the hotel before dark, they actually looked for me, checked my room and waited to see when I came in. (I had someone else drive me). I felt really cared for.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ozark, MO

Nice hotel, close the the airport.

Posted Sep 2, 2014
Got to the hotel and was able to enjoy some time at the pool with my family.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 22, 2014 on Hotels.com
Comment from Hotel Management
Aug 23, 2014 by HIEX Team, Hotel Management
Thank you for the 4 star review! Kindly, The Team at the Holiday Inn Express & Suites Bradley Airport
2 out of 5
by Diane from Tucson AZ

No! No! No!

Posted Jun 17, 2014
Pros: Close to airport
Cons: More training on customer service, and a complete remodel
Stayed for one night after arriving late into Bradley (1 AM0 I had booked this hotel based on the positive reviews but WOW! I had a completely negative experience. The first room looked fine, at first, until I looked behind the toilet and saw grime and hairs where they couldn't possibly have cleaned the room. So I had to go back to the front desk to request another room (mind you it's now about 2 AM and i'm just wanting to get some sleep. Got another room, much cleaner, but this property is REALLY dated and desperately needs a re-do. Next morning needed a shuttle to get my rental car and was rudely treated by Alice, the front dest person at the time- absolutely NO customer service skills! So, to sum up, I won't be returning.
Comment from Hotel Management
Jun 24, 2014 by HIEX Team, Hotel Management
Dear Diane, We are so sorry to hear of your experience here with us, and I apologize for the inconvenience and discomfort you experienced.Please consider it an exception to our normally great service standards. I will be sharing your comments with all departments so that we may ensure this doesn't happen again. We genuinely appreciate your taking the time to share this with us and would sincerely like another opportunity to earn back your business. Kindest Regards, The Team at the Holiday Inn Express & Suites Bradley Airport
4 out of 5
Recommended
by A verified traveler

Posted Jun 4, 2014 on Hotels.com
Comment from Hotel Management
Aug 23, 2014 by HIEX Team, Hotel Management
Thank you for the 4 star review! Kindly, The Team at the Holiday Inn Express & Suites Bradley Airport
5 out of 5
Recommended
by Shelley from Florida

Close to airport

Posted Jun 4, 2014 on Hotels.com
Very accommodating. Very clean. Very close to airport.
Comment from Hotel Management
Aug 23, 2014 by HIEX Team, Hotel Management
Dear Shelley, Thank you for staying, we are so glad we could provide you with clean and convenient accommodations! We do look forward to seeing you again next time your travels bring you to the area. Kindly, The Team at the Holiday Inn Express & Suites Bradley Airport
4 out of 5
Recommended
for Everyone
by Jay from R

Great hotel

Posted May 25, 2014
Great service very clean rooms would recommend to family and friends and look forward to staying next year
Comment from Hotel Management
Jun 24, 2014 by HIEX Team, Hotel Management
Thank you so much for your kind review, we truly appreciate your business. We look forward to seeing you again next year! The Team at the Holiday Inn Express & Suites Bradley Airport
5 out of 5
Recommended
for Business Travelers
by Joie from Oklahoma

Staff

Posted May 21, 2014
Pros: Everything.
Cons: Have Pepsi in the vending machine.
Location: Airport, Food, Interstate, Car Rental and where we wanted to go.
The Staff was very helpful and friendly in every instance.
Comment from Hotel Management
May 22, 2014 by HIEX Team, Hotel Management
Dear Joie, Thank you so much for your recognition! We love to hear from our guests when they have a great experience, as it helps us know that are hard work is paying off! Thank you fro staying, and we look forward to your return. Kind Regards, The Team at the Holiday Inn Express & Suites Bradley Airport
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 8, 2014 on Hotels.com
When staying at a Hotel I look for a couple of tiems. Bed, Pillows, toilet, and Showers. All of the other stuff is secondary. This hotel had a good bed and pillows but a really disappointing shower. There was literally no pressure. I also had trouble with the heating/cooling unit. I was very unsatisfied with this circumstance.