Exterior

Reviews of Red Lion Hotel Hartford

3.5 out of 5
Red Lion Hotel Hartford
50 Morgan Street, Hartford, CT

Reviews

7.0

Good

Rating 10 - Excellent. 179 out of 1000 reviews" "
Rating 8 - Good. 395 out of 1000 reviews" "
Rating 6 - Okay. 242 out of 1000 reviews" "
Rating 4 - Poor. 116 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness
Just okay
Everything was okay. The room cost was very reasonable. This hotel is in need of updating. The carpet really need to be replace. The staff was great and nice. I really enjoy the restaurant experiences that was wonderful.
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 4 nights in Mar 2020
Response from Front Office on Mar 30, 2020
Dear Valued Guest, Thank you for staying with us. We wish you safe travels.

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2020
Response from Front Office on Mar 18, 2020
Dear Valued Guest, Thank you for taking the time to give us a rating. Safe Travel,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old and dated. When we arrived and checked, the lady at the front desk gave us the room key. Then we went to our room, the key didn’t even worked. We went back downstair, the lady at the front desk said she send someone to fix it, but the gentlemen could not fix it. Then he decided to move us to a different room. But this room, the condition was worst it the other one. The carpet was old and disgusting, and the chair was ripped, the room view on this one was facing was terrible. The bed was not comfortable and the bedding was smell bad. The only thing we like is the water pressure was good.
Stayed 1 night in Mar 2020
Response from Front Office on Mar 18, 2020
Dear Valued Guest, Let me sincerely apologize for the inconvenience that you experienced. It's our intention to provide a welcoming and comfortable environment for our guest. We will be taking your comments to see where we can better our service. Thankfully,

4/10 Poor

Kristie

Business traveler
Liked: Cleanliness, staff & service
Your site said this hotel had a restaurant and bar and room service. It only served breakfast. No room service and no restaurant other than breakfast
Stayed 2 nights in Mar 2020
Response from Front Office on Mar 14, 2020
Dear Valued Guest, Thank you for bringing this to our attention. The site on Expedia should have notified you that we only do breakfast. I will bring this to our trusted partners as to avoid the confusion in the future. Thankfully,

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New name same old dump Raddison becomes Red lion
This Hotel is old and worn, needs to be renovated. Furniture is old and smells. Terrible place, bathroom was very unclean had to complain to get bathroom cleaned properly. Would not recommend to anyone.
Stayed 2 nights in Mar 2020
Response from Guest Relations on Mar 14, 2020
Dear Thomas, We thank you for taking the time to share your thoughts with us. It is clear that we have room for improvement, and we appreciate you highlighting the areas we need to focus on. Our team will get to work right away as we know we are capable of much better. All the best to you in your journey ahead.

4/10 Poor

Ryan, Massachusetts

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, trashes probably from other stays dirty bathroom, kitchen was completely empty there was nothing to eat or drink at that kitchen doors are not working properly! Totally disaster
Stayed 1 night in Mar 2020
Response from Guest Relations on Mar 7, 2020
Dear Ryan, Our team apologizes for all the ways in which we failed to meet your expectations. Clean and comfortable lodging is paramount when on the road, and it is evident that we need to do better. We hope you enjoyed your time in Hartford and wish you pleasant travels ahead.

2/10 Terrible

Chelsea

Stayed 1 night in Feb 2020

6/10 Okay

Steve, Atlanta

Business traveler
Disliked: Amenities, property conditions & facilities
Under renovation and not kept up. Restaurant in lobby was not open. Parking lot in disrepair
Stayed 1 night in Feb 2020
Response from Front Office on Mar 14, 2020
Dear Valued Guest, Thank you for letting us know how your stay was. I'm sorry for any inconvenience that you may have encountered during your time here. We are taking steps as you may have noticed to renovate the parking. Thank you again and have a great day.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Front Office on Mar 14, 2020
Dear valued Guest, Thank you for letting us know how your stay was. Safe travels until next time. Thankfully,

6/10 Okay

Akira

Traveled with family
It was very difficult to get hotel
Stayed 1 night in Feb 2020
Response from Front Office on Feb 24, 2020
Dear Valued Guest, We're sorry to hear that you had some difficulties with your GPS. Thank you for choosing to stay with us while you were here in Hartford. Safe travels. Thankfully,

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Nothing was unique the first person we met was horrible very loud and aggressive. Tv was broken. They promise to replace it which never happened. Even though we continued to remind them. No hot water the first day and it made me late to a very important meeting
Stayed 2 nights in Jan 2020
Response from Front Office on Feb 9, 2020
Dear Valued Guest, We believe that first impressions last so let me apologize as from what I'm reading your expectations were not met. I do remember we had some mechanical problems that led to the hot water issue. I do apologize for any and all inconvenience that this had caused. Glad to know it was fixed. Thankfully,

4/10 Poor

Zed, New York

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old dirty run down hotel. "I'm scared of taking off my shoes in the room" kinda place. I was disappointed not to find a dead body under my bed. I had to stay the night. It was late. The staff was nice though. They didn't make a fuss about canceling the rest of my reservation. I guess you get what you pay for...
Stayed 3 nights in Jan 2020
Response from Guest Relations on Jan 25, 2020
Dear Zed, Our team is always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. While your thoughts have been passed to our team for your review, we're glad that our friendly service was something that impressed you. We hope that the next time you're in town we have the chance to improve your perceptions.

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty (crumbs, hair, nail clippings) and reeked of smoke (non-smoking room). Heating system alternated between aggressively shooting (very) warm and (very) cold air, apparently in an attempt to hit a happy medium in the 70-degree range. Phone and hairdryer were both broken. Trash can at the elevator hall was overflowing for 2 days. Garage was downright scary with gaping holes in the concrete floor. Signs say that the property is being upgraded but that doesn’t explain this experience.
Stayed 2 nights in Jan 2020
Response from Guest Relations on Jan 25, 2020
Thank you for your feedback and for staying with us. Please accept our sincere apology for the state of your accommodations as well as for the concern you had with the heating system that impeded your stay. Rest assured that our team will work together to address the issues you've noted. We look forward to making it up to you should your travels bring you back our way.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Office on Jan 30, 2020
Dear Heidi, Knowing that our guest was fully satisfied whilst staying with us is what we strive for. Thank you for taking the time in letting us know. Appreciatively,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and quiet. Very clean and easy yo access, the staff was very kind and friendly. and room service was excellent.
Stayed 4 nights in Jan 2020
Response from Front Office on Jan 30, 2020
Dear Valued Guest, It's wonderful to hear that we met your expectations and you enjoyed your stay with us. Thank you for taking the time to let us know and we hope to see you again. Gratefully,

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from Front Office on Jan 30, 2020
Dear Valued Guest, Thank you for taking the time to share with us your experience. Best regards,

4/10 Poor

Robert

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Front Office on Jan 30, 2020
Dear Valued Guest, We look forward hearing from our guest to know how your stay was. Thank you for taking the time. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overall good
Overall good experience. It was under renovations so restaurant and bar closed but otherwise good
Stayed 1 night in Dec 2019
Response from Front Office on Jan 30, 2020
Dear Valued Guest, It's always great to hear that our guest enjoyed their stay with us. Thanks for staying and hope to see you in the near future. Thankfully,

8/10 Good

Roch

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was clean and convenient
Stayed 1 night in Dec 2019
Response from Front Office on Jan 30, 2020
Dear Valued Guest, We appreciate you taking time letting us know how your stay was. Looking forward to seeing you in the future. Thankfully,

2/10 Terrible

Josh

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Poor management
Fire alarm went off after being checked in for 4hrs and would not offer refund ve though we could not return
Stayed 1 night in Dec 2019
Response from Front Office on Dec 16, 2019
Dear Josh, Thank you for taking the time to let us know of your stay. We do apologize for any inconvenience that you may have encountered during your stay. Please be reassured that we are committed for your safety while with us. Safe travels,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
I liked how helpful the staff was. I was less thrilled by how much construction was going on.
Stayed 1 night in Dec 2019
Response from Front Office on Dec 16, 2019
Dear Valued Guest, We are pleased to hear that you were well assisted while you stayed with us. I apologize for the rejuvenation process we're going through at this time. We aim to make our environment much more pleasurable for our guest. Thanks again,

4/10 Poor

Dean

Liked: Staff & service
Disliked: Cleanliness
The carpets in our room were filthy!!
Stayed 1 night in Dec 2019
Response from Guest Relations on Dec 14, 2019
Dear Dean, Cleanliness is essential to any stay, so we're sorry we fell short when it came to the carpets in your room. This has been reported to housekeeping for immediate resolution. On your return to Hartford, we hope for the chance to make it up to you.

2/10 Terrible

Mic

Traveled with family
Disliked: Amenities, property conditions & facilities
17.00 dollars a day for parking, the garage for parking was full of scaffolding. No help at the door to enter, restaurant wasn't open and breakfast was a la carte, pay for each piece. The picture doesn't show the condition of the building as it looks in disrepair on the outside. I cancelled my reservation and went elsewhere.
Stayed 2 nights in Dec 2019
Response from Guest Relations on Dec 14, 2019
Dear Mic, We're sorry for the issues you had during your visit. Please know that our parking rate is competitive for the area. Your feedback regarding the restaurant and the overall look of our property has been forwarded to the team for review. We hope you give us a second chance to impress you in the future.

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from Front Office on Dec 16, 2019
Dear Valued Guest, We apologize for any inconvenience you may have experienced. Thank you for stopping by to let us know,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front Office Mgr. on Dec 4, 2019
Dear Valued Guest, It's great to see that you enjoyed your time with us. We look forward having you in the near future. Until then, Happy Holidays. Grateful,

10/10 Excellent

Tamra

Stayed 1 night in Nov 2019

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel itself and service was terrible overall. Would not recommend to anyone. Embrace the inevitable and have a closing party.
Stayed 1 night in Nov 2019
Response from Guest Relations on Nov 30, 2019
Dear James, It saddens us to hear we let you down during your visit, and we apologize for that. Your comments regarding our property and service will be kept in mind as we gear towards various improvements in the future. We welcome the opportunity to have you back and change your perceptions.

6/10 Okay

Oireachtas

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very kind, cleanliness made me nervous. They where renovating it was chaotic.
Stayed 2 nights in Nov 2019
Response from Front Office on Dec 1, 2019
Dear Valued Guest, Thank you for taking the time to let us know how your stay was. There are steps being taken to rejuvenate the property and we appreciate our guest patience while we go through this very light process. Safe travels until next time. Regards,

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking areas were being supported with temporary reinforcements and crumbled pavement was sectioned off by caution tape...should not have been used in the existing condition. Dirty wash cloth hanging over shower rod in bathroom. Furniture, bedding, and floors all stained to various degrees. So disappointed. Couldn’t wait to leave.
Stayed 1 night in Nov 2019
Response from Guest Relations on Nov 30, 2019
Thank you for sharing your review. Upkeep is not something we ever want to have issues with, and we apologize our hotel was not excellent. Moving forward, we will address the concerns of the room and keep your comments in mind regarding the parking. All the best to you, and we hope to have you back in the future.

10/10 Excellent

Nancy, Poughkeepsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything in Hartford. clean, friendly, good breakfast.
Stayed 1 night in Nov 2019
Response from Guest Service on Dec 1, 2019
Dear Valued Guest, It's great to hear that you enjoyed your stay and we were conveniently located. Until next time, have a great day. Thankfully,

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2019
Response from Guest Service on Dec 1, 2019
Dear Valued Guest, Thank you for letting us know how your stay was with us. Have a great day. Thankfully,

6/10 Okay

Arun

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall unhappy 2/5
Expected a coffee maker in room, but found none. Coffee in lobby was only during breakfast timing. Prepaid for the breakfast, not many choices... and basic breakfast and order like banana split was delayed (~25 mins) and surprisingly they ran out of bananas. Room service was pathetic, asked for a laundry bag which was missing and got a trash bag with a note that they ran out of laundry bags... I wonder if there was anything they had which they weren’t short off. + to add, there were construction going around and made the hotel look unpleasant. Sad with the stay!
Stayed 4 nights in Nov 2019
Response from Front Office on Nov 20, 2019
Dear Arun, We want to thank all our guest for their continued support and patience as we do very minor touch ups on the property. Although there is no construction we do understand that it may be a little inconvenient. We apologize for any interruptions and appreciate your written contribution letting us know. Regards,

4/10 Poor

Taylor, Maryland

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Super disappointed overall in my stay here. They were in the middle of painting/renovations which is completely necessary. The property is EXTREMELY outdated, the rooms especially. The location is nice in relation to downtown Hartford, but everything else about it was definitely disappointing. Also, I think it's outrageous that they charge an extra $17/night PER CAR for parking, which you are unaware of until checking in. Regardless, it's insane. The parking lot was under construction and super messy. The woman working the front desk while checking in was not very pleasant, although the man working when I checked out was kind and wonderful. Overall just not the most pleasant stay, definitely needs some serious improvements. Please be advised when booking here!
Stayed 2 nights in Nov 2019
Response from Front Office Mgr. on Nov 14, 2019
Dear Valued Guest, We do appreciate your patience as we take the necessary step to improve on our property as you noted. We are conducting very small intrusive face lift to present a welcoming atmosphere to our guest like yourself. Parking with in the downtown area does carry a fee and will look to see that it is still noted on our site and the one you booked on. Again, thank you for your understanding and look forward to seeing you again. Sincerely,

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Cheap, but needs work
Hotel is a little worse to wear, but is cheap!
Stayed 2 nights in Nov 2019
Response from Front Office manager on Nov 6, 2019
Dear Valued Guest, Thank you for taking the time to let us know how your stay was. Until next time safe travels. Thankfully, Greg H.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, room comfort
In Walking Distance to XL
We enjoyed our stay, especially how close it is to everything downtown..we were looking to be in walking distance for a concert. There was a lot of construction going on and that made parking a challenge. The rooms and the main parts of the hotel had been refinished and were very nice!
Stayed 1 night in Nov 2019
Response from Front Office Manager on Nov 6, 2019
Dear Michelle, It's great to hear that you enjoyed the stay and you found your way around effortlessly. Thank you for taking the time to share with us your experience. We do look forward in seeing you again. Thankfully, Greg H.

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019
Response from Front Office Manager on Nov 6, 2019
Dear Valued Guest, We know your time is important and we thank you for taking a moment to let us know how your stay was. Until we see you again, safe travels. Thankfully, Greg H.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Place was good, parking fee was 20$ and i would recommend if coming in town for a concert
Stayed 1 night in Nov 2019
Response from Front Office Manager on Nov 6, 2019
Dear Valued Guest, On behalf of the team here at the hotel we want to thank you for recommending us as a place to stay for concerts and park for $17. It's really appreciated and we hope to see you again. Thankfully, Greg H.

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, room comfort
The room was comfortable and the staff was friendly. Parking is 17 dollars, and no breakfast unless you buy it at the restaurant.
Stayed 1 night in Nov 2019
Response from Front Office Manager on Nov 6, 2019
Dear Christopher, We truly appreciate your staying and we look forward in serving you again in the near future. Thankfully, Greg H.

10/10 Excellent

Hurricane, Pittsburgh, Pa

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Front Office Manager on Nov 6, 2019
Dear Valued Guest, Thanks for staying with us and we do hope to see you again. Thankfully, Greg H.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front Office Manager on Nov 6, 2019
Dear Valued Guest, We love to see that our guest enjoyed their time with us. Safe travels until your next visit. Thankfully, Greg H.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front Office Manager on Nov 6, 2019
Dear Valued Guest, We appreciate you taking the time in letting us know how your stay went. We look forward in seeing you in the near future. Thankfully, Greg H.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Staff was excellent Property was clean but under renovations Restaurant only open for breakfast No bar Room was ok, maybe some updated carpet and decor would’ve made it great Bathroom needed tilex to clean grout
Stayed 3 nights in Oct 2019
Response from Front Office Manager on Nov 6, 2019
Dear Valued Guest, Thank you for taking the time to let us know how your stay went. We hope to see you in the near future when all the touch ups are completed. Thankfully, Greg

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Older and not clean- does not live up to photos.
Stayed 1 night in Oct 2019
Response from Guest Relations on Nov 5, 2019
Thank you for taking the time to share your review with us. Modern and comfortable accommodations are what we strive to deliver to our valued guests. It saddens us to know that some aspects of our accommodations didn't meet your expectations. Please accept our apologies. We are always working to improve our facility's settings and cleanliness for guest's satisfaction. Should your travels lead you back in the area, consider staying with us again to change your perceptions.

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2019
Response from Front Office Manager on Oct 30, 2019
Dear Valued Guest, On behalf of the hotel I want to thank you for staying with us while you were here in Hartford. We look forward in seeing you again in the near future. Thankfully, Greg H.

6/10 Okay

Albert, New York

Traveled with family
Disliked: Staff & service, property conditions & facilities
I don’t like this hotel and the service that I had
Stayed 1 night in Oct 2019
Response from Front Office Manager on Oct 26, 2019
Dear Albert, I'm sorry to hear that you didn't like the hotel. We strive to offer a welcoming environment to our guest. I do apologize for any inconvenience that have swayed your opinion of us. Sincerely, Greg H.

2/10 Terrible

Thenleys, Texas

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was disgusting. I prepaid for three non-refundable nights. We left after the first night. Some of the employees were nice; however, it was the worst hotel experience I’ve had in over twenty years. I’ll never trust Expedia again.
Stayed 3 nights in Oct 2019
Response from Front Office on Nov 20, 2019
Dear Valued Guest, It is our goal to offer a welcoming and clean environment to all that pass through our doors. I do apologize for any mishaps that may have caused you to experience other wise. Thank you taking the time to let us know. Sincerely,

8/10 Good

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Front Office Manager on Oct 26, 2019
Hello Keisha, The hotel wants to thank you for taking the time to let us know how your stay was. Gratefully, Greg H.

4/10 Poor

Philip

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Front Office Manager on Oct 26, 2019
Dear Philip, We appreciate you stopping by to let us know how your stay was. Safe travels. Thankfully, Greg H.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
The Red Meh Hotel
It was such a mixed bag. The night shift front desk was as unfriendly and unhelpful as the day shift was kind and helpful. The rooms were dated. The walls were thin. The bar was closed indefinitely. Only one vending machine accepted cards, but there was no ATM. The mattress was lumpy and the pillows were uncomfortable.
Stayed 1 night in Oct 2019
Response from Front Office Manager on Oct 26, 2019
Dear Valued Guest, At the Red Lion we endeavor to provide consistent customer service throughout all departments and shifts. My apologizes if this is not what you experienced whilst on your visit. Sincerely, Greg H.