Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 12, 2014
Hotel was ok. Pool Had no water. Not enough pillows in the room. When I ask For more they only brought half of what I ask for. Food in the restaurant was good and location was pretty good as well Guess I should have lowered my expectations since they were cheaper than the other hotels in the area
4 out of 5
Recommended
for Everyone
by A verified traveler

Business trip

Posted Jul 11, 2014
Pros: Staff
Cons: Parking check out was difficult
Location: Convenient, but not attractive
It was okay, a bit worn out, but very nice staff...price was awesome
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
Had an ok stay. Will recommend . Good was good and staff was helpful .
4 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

Walking distance to xfinity Theatre.

Posted Jul 2, 2014
Pros: Walking distance to the Xfinity Theatre
Cons: Better sign on the building, working pool.
Had a very good experience with this hotel. Only things that were negative, it was hard to find at first, and the pool was out of service. But all in all it was a good stay. The hotel staff was very helpful in providing directions and places to eat. Room was clean and would definitely stay here again next time I see a show at the Xfinity Theatre (or whatever it will be called then)!
3 out of 5
Recommended
for Everyone
by A verified traveler from colorado

disappionting staff

Posted Jun 30, 2014
Pros: wifi worked great, bed comfy
Cons: impower bar staff to do what it takes to make costumer happy,
Location: after difficult walk across freeway ramps, downtown restaurants and bars were intertwining
Pool was closed, no mention at check in. happy hour at bar very limited choices, no food specials when we finally agree on a wine that is for happy hour, it is not in the bar she goes to get the chardonay from somewhere, opens and pours it in glass it is at 80 degrees not chilled, so she shakes it with ice. Most places would not charge for this. i just left. parking is expensive, need to cross freeway ramp to walk to downtown
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, New York

Overall Great but...

Posted Jun 22, 2014
The room was nice and the hotel itself was beautiful but the bathroom didn't feel fully sanitary. Everything except the tub was sanitary. But overall the beds were comfortable, the view was gorgeous and everything else was great and neat.
2 out of 5
by A verified traveler

dirty

Posted May 24, 2014
Pros: nothing
Cons: everthing
room was dirty bad was old this should be a two star hotel at best
Comment from Hotel Management
May 27, 2014 by Greg, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Please know that we are in the process of renovating the hotel to give it a more contemporary look and more comfortable feel. We hope that you will try us again on your next visit.
4 out of 5
Recommended
for Families
by Sherri

More Than Adequate for the Price

Posted May 19, 2014
Pros: Price, location
Cons: Front desk was polite, but I felt as if I was a bother when I asked for directions.
Location: Trinity College, great restaurants
My husband and I usually stay at this location when we are in the area. The room was clean and roomy. We stayed on the 4th floor but prefer the higher level floors as they are less noisy (outside traffic). We stayed less than 10 hours and therefore only paid $4.00 for the parking as opposed to the $17 nightly parking charge.
2 out of 5
by A verified traveler

Old and on the edge

Posted May 11, 2014
Hotel was old and very noisy. Too close to expressway at the edge of the city. Housekeeping complained about too many rooms to clean and being tired. Could however take a smoke break and leave my room for another half hour.
Comment from Hotel Management
May 13, 2014 by Greg, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. It is disappointing to hear that we did not this time. We are committed to making improvements and hope that you will give us another try on your next visit to the area.
4 out of 5
Recommended
for Everyone
by business travel from Hartford, CT

Nice enough

Posted May 2, 2014
Room was clean, the bed was comfortable, and the staff was friendly. The desk was large enough to spread out papers and exhibits I was working on. Exercise facility was not bad: I went three times. There was one restaurant: decent with attentive waiters and tasty if slightly overpriced food. Two issues: 1. The daily parking fee is excessive. 2. Getting to the center of Hartford involves a walk where you cross a few large highways. Not all that pleasant or safe. Overall, not a luxury palace but still pretty decent .