Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Minden, LA

Posted Oct 14, 2014
Pros: The friendly staff and nice, clean rooms.
Location: We loved that it was only 10-15 minutes from downtown New Orleans
My friend and I don't have a bad thing to say about our stay. And it was even cheaper than expected!
5 out of 5
for Everyone
by A verified traveler

Posted Oct 13, 2014
The hotel was very nice and clean.the hotel staff were very helpful.
3 out of 5
for Everyone
by A verified traveler from Loxley AL

Good hotel

Posted Oct 7, 2014
Pros: Cold a/c and the refrigerator in the room.
Cons: Fix the gap under the door.
Location: Lots of fast food nearby.
Hotel was fine for my one night stay before the Saints game. The only thing wrong was it had a 1 inch or so gap under the door. I just stuffed a towel under it to keep the a/c in. We didn't eat the breakfast. Went to Betsy's Pancake House instead. I highly recommend it.
5 out of 5
for Everyone
by A verified traveler from Los Angeles

Exceeded expectations.

Posted Oct 5, 2014
Staff professional and friendly. Rooms clean and comfortable. Breakfast more than continental. Pool clean. Bar well stocked. Can't wait to get there again....
4 out of 5
for Everyone
by A verified traveler from Houston, Texas

Nice hotel, good location

Posted Sep 1, 2014
I enjoy the place in New Orleans, I have good time, the hotel was great, New Orleans Louisiana is a place to visit
2 out of 5
by A verified traveler from Chicago

G.M's responds to Securities serious misconduct

Posted Aug 25, 2014
Pros: The bed's were great!
Cons: A "GM" that know what knows when a customer has been insulted and disrespected by the staff and not treat it like a dirty towel in the room complain.
Location: There were store around but things to do I'm not sure.
Below is part of of the email I sent to the "GM" and her responds. Never been yelled and screamed at my family reunion before but hotel security he had no issue with it like a TASK FORCE . Normally you approach in a professional manner and explain the issue but this hotel security first yells and screams at first contact. Me "Lastly, Saturday night August 16th at approximately 12:45-1 am myself along with approximately 10 other family members attempted to enjoy our last night together with a little music and conversation. Out of no were a large man in all black stormed toward us and started screaming at us. This man didn't introduce himself at all, he just yelling without warning. Younger family members were scared because they didn't know who he was, just a man yelling at us. Because I have 13 year Security Management experience I can see that he is some type of security personal and we might be too loud so adjusted the volume immediately. Attempting to speak to him in a professional manner it was disregarded and the verbal assault continued. GM "Thank you for taking the time to write me about your experiences. I am very pleased that you did receive great customer service from most of our staff. I apologize that the security guard did not approach you in the appropriate manner. I will be sure to address this matter with him and give him suggestions on how he could better handle a situation like yours if it was to occur again." This is a "who cares" email
2 out of 5
by A verified traveler from Dallas TX

Hotel is in bad shape.

Posted Aug 8, 2014
Rooms were very dirty and smelled like cigarette smoke. Location was according to price. Employees were friendly and breakfast was good.
4 out of 5
for Everyone
by A verified traveler from s.o.s

Reserve via Expedia

Posted Jul 29, 2014
Best Western said charge was 95.00, Expedia said charge was 126.00 Staff was friendly and cordial. Hotel presentation impressive, breakfast extraordinary! Waitng on credit card bill?
5 out of 5
for Couples
by Rhonda H from new orleans, la

Posted Jul 14, 2014 on Hotels.com
We LOVED everything about this hotel! My husband and I stayed there as a little getaway close to home for our wedding anniversary. The rooms are clean and have nice amenities such as microwave and refrigerator. The courtyard/pool/Jacuzzi area is absolutely gorgeous!!!! Really loved the Jacuzzi- one of the best I've ever experienced! Very impressed with the upkeep of the hotel and the rates were extremely reasonable!!!! Definitely hope I have the opportunity to stay there again!
5 out of 5
for Everyone
by A verified traveler from B

Business trip

Posted Jul 11, 2014
Took my wife along with me to New Orleans on this business trip. While I was working my wife relaxed and enjoyed the beautiful accommodations the motel offered. Very clean comfortable rooms with a staff of great people eager to please their guest. Very good warm breakfast bar. The staff made you feel welcome and safe. A lot of great restaurants close by. The motel well located and every thing you would want or need is just minutes away. We will stay there every time were in New Orleans.