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We arrived very late and I was greeted with the best attitude and spirit by the young lady checking us in. I even commented on what a great mood she was in for so late at night. Everyone was friendly and very hospitable down to the maintenance man I shared an elevator with. Will definitely be staying there in the future.
Staff was very friendly, rooms were nice, quiet and the lady who does the breakfast is so kind.The breakfast biscuits were probably the best I have ever eaten.Seriously!, .She even gave me a gift bag to take some goodies with me to eat after the funeral we were attending..morning and evening staff were very nice and friendly..Would stay there again..
Patricia
Stayed 1 night in Mar 2024
Response from Management on Apr 15, 2024
Thank you for staying with us we're happy you had an amazing stay here with us thanks for your kind comments about our breakfast we hope to see you again soon .:)
I was charged twice! I have not received a refund! I paid Hotels.com but when I arrived at the hotel, it said my reservation was canceled. I DID NOT cancel my reservation. I live 3 hours away from this location so I had to pay for the room again! I paid double for one night!
Raymond
Stayed 1 night in Dec 2023
Response from Management on Dec 24, 2023
We do apologize Mr.Guidry we did cancel your reservation because the 3rd party asked us to do so with no fee since your a loyal guest to us we're sorry that it wasn't a request of yours I did speak with the 3rd party and got them to process your refund in 7 to 10 business days as we discussed thanks for continuing to be loyal to our property after this incident see you next visit :)
The people made a stay at an ordinary HI Express an enjoyable stay. Every staff member was friendly and seemed intent on making us feel welcome. Also, the breakfast was really good. Would definitely recommend this hotel!
Kurt
Stayed 2 nights in Oct 2023
Response from Management on Oct 25, 2023
Awesome!!!Thank you so much for such an amazing survey we're happy you experienced our heartwarming hospitality here we're so happy you enjoyed our breakfast we look forward to seeing you again soon:)
The beds were very comfortable. The renovations are still in progress, but everything was very nice despite the on going work. Breakfast was great.
Cynthia
Stayed 1 night in Jun 2023
Response from Management on Jun 15, 2023
Great!!!We're happy you enjoyed every part of your stay especially our delicious breakfast thanks for a outstanding rating on our property hope to see you again soon :)
Loved the cleanliness of the hotel but a lot of commotion from other guests in parking lot and rooms next door. I didn’t receive much sleep, don’t know if I’d stay there again.
Joycelyn
Stayed 2 nights in Jun 2023
Response from Management on Jun 15, 2023
Thanks for still grading our property a 5/5 even though you had noisy neighbors we're happy that did affect your thoughts of our property we hope to see you again thanks again for solely grading us for us :)
We informed all guest before booking on the web that we're under renovation that gives everyone the option to stay with us or not it will be over soon and we hope to make your next stay comfortable
We're under construction at the moment our walls are being sanded sprayed and painted which may cause a different smell do to different bed preferences some guest like soft and some firm we do apologize our beds didn't suit yours we hope if ever in the area again we can turn that not so good experience into a great one
Friendly professional staff, clean room, good towels, excellent breakfast (and breakfast attendant), easy parking.
Charles
Stayed 1 night in May 2023
Response from Management on May 18, 2023
Great!!!Thank you so much we delight ourselves in great customer service and cleanliness your survey shows we're moving in the right direction we look forward to seeing you again in the near future :)
Staff was very friendly and helpful. Some noise came through from kids running in room above us.
Wayne
Stayed 3 nights in Apr 2023
Response from Management on Apr 20, 2023
Thanks so much for choosing our property we're happy were able to helpful to your needs we do apologize about the kids running over your head thanks for not holding that against us and still giving our property a 5/5:)
This location is pretty much on a busy street but has a ton of convenience for me and on my trip. The hotel was nice itself but construction was ongoing on the 3rd floor during the week per their posted signs. The room was big and clean. I think the carpet was recently shampooed because some spots felt damp but with I didn't notice any smells of any kind. The breakfast was typical for a hotel. Nothing fancy or exciting but it was plentiful. I'd definitely stay here again.
Verified traveler
Stayed 1 night in Jul 2022
Response from Management on Sep 8, 2022
Awesome!!!Thanks so much for such a great review....we're still in the process of construction in which we do inform every guest thanks for pointing that out :) We look forward to seeing you again soon :)
I had an amazing stay, hotel was extremely clean. The area around the hotel was extremely busy, i know this is not their fault but the area is so busy and extremely hard to get in and out of. Got into a wreck leaving the hotel because of the busy intersection. Definitely pick a different location if you don’t want the stress.