Studio, 1 Double or 2 Twin Beds | Desk, laptop workspace, blackout drapes, soundproofing

Reviews of Residhotel Mulhouse Centre

3 out of 5
Residhotel Mulhouse Centre
49 rue de la Sinne, Mulhouse, Haut-Rhin

Reviews

7.8

Good

Rating 10 - Excellent. 214 out of 725 reviews" "
Rating 8 - Good. 319 out of 725 reviews" "
Rating 6 - Okay. 121 out of 725 reviews" "
Rating 4 - Poor. 43 out of 725 reviews" "
Rating 2 - Terrible. 28 out of 725 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Kimberley

Traveled with partner
Disliked: Amenities, property conditions & facilities
Location and staff were good. Had to walk through a very dark parking area to get to hallway where room was located. The room was quite old looking but seemed clean enough. We had to purchase coffee, which would have been fine, however the electrical outlet in the kitchen didn’t work and when we moved the coffee maker to a different spot…the only bedside table, it would not actually make a cup of coffee. The heater in the bathroom would not create any heat, and the shower was only handheld.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice secure place within easy distance to ceter of town, resturants and tram.
Stayed 2 nights in Oct 2023

8/10 Good

Jacky, Le Plessis Robinson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay in this residence close to the city centre. We came late and the staff was still available for the check-in. We did not take the breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Jade

Liked: Cleanliness, amenities, property conditions & facilities
Amazing 3 star! The staff are really helpful and very nice to greet everyday.
Stayed 14 nights in Jun 2023

10/10 Excellent

Xuehai, Cudahy

Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean quiet and helpful staff.
Stayed 4 nights in Jan 2023

8/10 Good

Danelle

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Courtesy staffs, walking distance to the city center
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Terrible bed
The bed is terrible. It has not improved its quality. The centre of the bed sinks a lot and it hurts so much my back that I didn’t rest well during my stay in Mulhouse and hence disrupts my trip a lot. With such price per night, I later found that there are better options nearby and hence upset me. However, these complaints are directed at the facility rather than the staff. The staff was helpful but they could not change the quality of the bed.
Stayed 2 nights in Jul 2022

4/10 Poor

Mark

Disliked: Cleanliness, room comfort
First impression it looked like a youth hostel and after we got to our rooms the impression didn't change. Room was sparse, bed uncomfortable, the curtains were hanging off the wall, and not very clean. Would not recommend this hotel. Only saving grace was it's proximity to the old town and the Christmas Market. Was embarrassed as we had brought friends along with us. Overall not a great experience. Can't understand how it was rated so highly on Hotels.com
Stayed 1 night in Dec 2021
Response from ET on Dec 23, 2021
Dear Mark, We're sorry to learn you did enjoy your stay and that we did not make a good impression on you. Our fully furnished apartments should have made you feel at home and we are very sorry it was not the case. We have forwarded your comments on the maintenance of the apartment to the appropriate services. We hope we will welcome you again for a better experience. Kind regards, Emma, Service Qualité

8/10 Good

Barbara

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Flavien

Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Nice place in the center for families
Very nice family apartment Well equipped Great location
Stayed 1 night in Jul 2020

8/10 Good

charles

Liked: Cleanliness, room comfort
Huge problem checking in. Note that since March due to Covid their reception closes at 17:00 whilst description notes 22:30. A solution was found but it was email that had gone to my spam and hadn't even uploaded. Finally rang an emergency number and someone appeared. Nice apartment -quiet - good location- no complaints just the check in process.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to city and local supermarket only a few doors away
Stayed 10 nights in Feb 2020

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, helpful
Stayed 3 nights in Feb 2020

6/10 Okay

Dhavamurukan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout près du marché de Noël
Stayed 2 nights in Dec 2019

8/10 Good

WILLIAM THOMAS

Business traveler
Liked: Property conditions & facilities
Very good location Excellent price for the quality and the fact breakfast was included We will stay here again
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so underwhelmed by this property. We booked the apartment, the bunk/twin beds were in a windowless room, the apartment was very dated and the bathroom is in need over a renovation. Parking on site is a minimal and was 'not available' when we arrived, but after pushing it became available... I would not stay here again, nor would I recommend it.
Stayed 2 nights in Jun 2019
Response from Clementine on Jul 11, 2019
Dear client, We are sorry to hear you didn't enjoy your stay. It is important that you inform us immediately of this issue, so that it can be fixed by our receptionists to make your stay as pleasant as possible by offering you another room to suit your needs. We hope we will have the pleasure to welcome you again for a better experience, Sincerely Clementine, Quality Department

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2019

6/10 Okay

Constantin

Ok place don’t expect much
It was ok
Stayed 4 nights in Jun 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mulhouse
Room was big with small kitchenette quite good. Attention to detail a bit disappointing.
Stayed 2 nights in Jun 2019

8/10 Good

Paul C, British Columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Mulhouse
The hotel has studio apartments with the ability to cook a small meal. The room was a good size and the bathroom was good. The bed was comfortable. The hotel is her close to the downtown core. We took advantage of booking breakfast with our room, it had the usual French options. We would stay here again.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Well situated, great for the price, simple and clean. Note the limited hours during which reception is open
Stayed 1 night in May 2019

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was perfect but the parking is tight and hard to get car in and out between other cars
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Midway between train station and old town. Carrefour city just next block. Very convenient. The bed is large and comfortablel, the room spacious and clean, good insulation, great English speaking staff
Stayed 1 night in Jan 2019
Response from Charly on Feb 11, 2019
Dear Customer, Thanks for your comment. See you another time in Mulhouse

8/10 Good

Nacer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms range from good to grungy
Not my first stay here, but my last. Last time we saw the room before taking it - and I wrote an excellent review for the fresh, clean room we enjoyed. Oops! Not all rooms are the same! My first night was spent in a grungy room with filthy curtains still mostly hanging and the stench of stale smoke. I was delayed and arrived after 10:30 pm, so no one available to talk to and the only phone number I was provided with was the abandoned front desk. I got little sleep that night, but was just glad to have gotten inside with the help of another guest who was able to retrieve my key. Still not sure how that worked... The next day I moved to a better room, but still sparse and in need of a deep cleaning. NOT my former experience, or I wouldn’t have returned. Not wanting the hassle of moving I requested an additional night in the somewhat better room for the same price. I received no apology, only poor excuses (no, they can’t control guests who smoke, but charge cleaning fees - so clean it. Yes, there’s an emergency number for after hour issues - but I wasn’t given it, so how could I be responsible for not using it?). After debating with the manager he finally agreed and even lowered the rate slightly. That should have been a given. On the upside, reception staff were great. Clearly, booking a room at this hotel without seeing it first is a gamble. And the hotels response was challenging. Keep your expectations low and fingers crossed.
Stayed 2 nights in Nov 2018

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Good conditions in general. Do remember to book a parking space as these are limited
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Room comfort
Comfortable, clean and easy
The room was very spacious (we were in 4) the beds were comfortable, the room was clean, the shutters were excellent (with slats so you could leave window open but closed at the same time). The rooms were very good value, however, the food was quite expensive but very filling. We would definitely come back and stay the night but have less to eat as portions very large.
Stayed 1 night in Aug 2018

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fine, spacious rooms for a family of 6. Very good value for money. Only minor point was we arrived late in the evening and there were no parking spaces so had to drop off and go park elsewhere which was a bit inconvenient with small children. We only stayed one night but it looked like a great location for exploring if we come this way again.
Stayed 1 night in Aug 2018

6/10 Okay

Pak On

Liked: Cleanliness, property conditions & facilities, room comfort
The staff are good and friendly. Yet, when you have waited outside the hotel for almost half an hour in front of a closed door, your first impression can hard to be good... As a traveller without any local telephone card, I also spent some money to make an international call for seeking help ... Sigh~ The breakfast is a bit disappointing for a price of 10 euro
Stayed 1 night in Jun 2018

6/10 Okay

Christian Mathias

Liked: Staff & service
Stayed 1 night in Jun 2018

10/10 Excellent

Stevin Azo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay. like living in town.
Really enjoyed the hotel. Very close to a grocery store. Having the kitchen was great; made my own breakfast and coffee. Bed very comfortable. Service was great. Lighting in the hall was a little weird; it on a motion detector. Laundry is in the basement, but its a little creepy down there! Close to stores and shopping. Parking is available in rear of hotel for small cars. I had no problem parking in the street. great Wifi
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Melina, London

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good stay but..
The ResidHotel has a very good location, closer to the city centre, restaurants, coffee shops and is 5 minutes from the station. There is a mini market behind them too. The studio has a good size for a couple and the kitchenette has everything you need. The unique improvement will be the bed once the mattress is not comfortable and the pillows are very small like for a baby. The staff is friendly.
Stayed 3 nights in Feb 2018

4/10 Poor

Hiroyuki

For the price, okay.
As always nothing special but the price considered this is still a good deal. However, this happened only first time to me though, the first night all in a sudden all water supply has stopped right after I've flushed the toilet. As this was after the front desk was closed, I could do nothing until the next morning. Corridor being smokey always is a minus for me but for the price still okay.
Stayed 2 nights in Jan 2018

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling through
Great service, excellent value for net. Location perfect.
Stayed 1 night in Jan 2018

10/10 Excellent

Nuwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oversized room
Oversized room and bathroom Helpful staff Easy access
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Limited hot water
This review is for the second time we stayed at this hotel. This stay was a bit different than the first. Our room ran out of hot water very quickly and couldn't be fixed from what we understood. We were offered another room but we'd already unpacked our luggage so instead the other room could be used for a hot shower. This made things tricky in the kitchenette which was a bit dirty (the dishes from previous guest) as we didn't have hot water to wash things. Eventually the hot water came back but wasn't consistent. I did give a higher rating as the staff held our luggage between our two stays which was terrific!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service excellent in holding luggage!
We stayed here twice actually - this review is for the first time. We were able to safely ship some things to the hotels and have them held until we arrived which made the transition perfect! The staff was great on this! We got the buffet breakfast each day which was good and provided plenty of food. The room was clean except for the kitchenette. Overall it was fine but the dishes are left for the people staying there to clean and I don't think they are checked by the hotel enough perhaps. Otherwise great stay and caused us to book again for our way back through Mulhouse.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
not good,ok to stay one night,unhelpful staff
The staff was very unfriendly and took very long to check us in, there was a long queue of people as there was only one staff at the checkin desk. We requested non-smoking room and there was a sign on the door indicating that it was a non-smoking room. However, as we got in, the room had very strong cigarette smell. We came to see the receptionist and told him about it and he was like 'oh ok, so ?...' and looked at us as if we were being stupid for expecting an apology or any help from him to solve the problem. The room itself was ok, the TV was tiny, the bed was ok, it was a double bed room but only had one chair (?!). The water was unstable, I couldnt take a shower as the hot water ran out so I had to wait until the morning after to have a shower