Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Connecticut

Beautiful and cool lovely sorrounding

Posted Jul 20, 2014
Was the best stay of my vacation and I felt just at home.... I did enjoy my stay
5 out of 5
for Everyone
by A verified traveler

Good central location. Nice surrounding .

Posted May 27, 2014
Staff friendly and helpful. Quite and comfortable .
5 out of 5
by Betsy & George from Hilo, HI

Posted Apr 22, 2014 on Hotels.com
We would definitely stay there again and would recommend it to friends and family. The ladies at the front desk were extremely courteous, helpful and of course friendly.
2 out of 5
by Leione from Keaau, HI

Not Entirely for People with Kids

Posted Apr 6, 2014
Pros: The staff were pleasant.
Cons: The cleanness of the pool...there was debris floating in the water.
We needed a place to stay that was reasonable, we found this condo on Expedia.com. The price was right, but the hotel didn't live up to our expectations. The facilities were a bit dated, the pool wasn't very clean and the surrounding buildings very quiet. It just wasn't suitable for a couple with 4 kids, two of which are toddlers. The hotel staff were very professional and had great customer service. We would recommend this hotel for people who are adults or have teenagers. Not suitable for kids.
4 out of 5
for Everyone
by hao Truong from Truong

Great location and Service

Posted Mar 27, 2014
Location is great, room service every day is a plus.
5 out of 5
for Families
by AMR from New Jersey

Explore the Big Island by day, relax in comfort ..

Posted Mar 16, 2014 on Hotels.com
We (parent + 2 teenage kids) loved our stay at Wiakoloa Shores. Two bedrooms, 2 baths, fantastic fully-equipped kitchen and good-sized living space. Lanai, bbq grills. We're not interested in the golf/shopping stuff, but the entire property is beautiful and exquisitely maintained. 45 minutes to Hawi (north), 30 minutes to Kona (south). Numerous splendid beaches within KeKaha Kai state park (20 minutes south) and other resorts along the coast.
5 out of 5
for Families
by Davidg from Wales


Posted Mar 2, 2014 on Hotels.com
This was a great condo with a daily maid service if wanted. Ours was a two bedroom unit that was spacious and airy with two massive bathrooms with a nice large lanai but with not much of a view. We were sorry not to be able to extend our stay beyond 3 days. Liked the pool in the centre of the complex which was mostly populated by renters such as us. Management were on site and helpful. On the map it is actually called "The Shores" as we drove around for ages trying to find Aston Shores! Happy stay just remember there is a $10 per day resort charge as usual! Would return if back on Big Island again.
2 out of 5
for Families
by Rachel from Vancouver, BC

Tired and Outdated

Posted Feb 24, 2014 on Hotels.com
Our room was very large and had a nice sized lanai. But the room is badly in need of a deep cleaning. The taps had hard water stuff around it, our bedroom had a dirty stain on the carpet. The wall decoration in the dining area was held up by thumb tacks.... really?? The owners couldn't put more effort into putting it up properly?? The place had venetian blinds with some slats missing and the place smelled of stale cigarette smoke.
3 out of 5
by Gordon from Chicago

Nice if you Enjoy "Gated Communities"

Posted Feb 17, 2014
Pros: The lanai and the koa pond
Cons: Get new carpeting (or tile) and new appliances in this unit.
Location: Nothing at all unless you want to take a helicopter ride to Volcanoes national Park.
Should have done my homework better I guess: This "Resort" is one of ten resorts built on a lava bed about 20 miles North of the Kona Airport. Nothing but lava rocks are far as the eye can see. Then the resort community with 10 hotels on it, two shopping centers and a golf course. No "Shores" unless you drive ten minutes to the beach. One non-resort restaurant (Lava Lava Club) right on the beach. No towns, no people, no animals, no trees for many miles outside the village. The Waikoloa Resort unit in which we stayed was OK-ish: the unit looked a little tired (appliances from the 80's) and the carpet smelled a bit musty. But it was comfortable. But the thing that bothered me the most about this resort was that it had no sense of place: I have been in gated communities in Arizona that were nearly identical - right down to the palm trees! But apparently a lot of folks like this type of vacation and seemed really pleased by it. So if you're a golfer and you like lava rocks this may be for you.
5 out of 5
for Families
by AusFamily from Australia

Spacious family hideaway

Posted Jan 15, 2014 on Hotels.com
Condo style, so your furnishing may vary from unit to unit. Our unit was huge, looked out over the ocean, had access to multiple pools and fast, secure internet. Five minute drive to supermarket for supplies.