Ratings based on 1,435 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

nice hotel with views of the ocean and Mauna Kea

Posted Feb 27, 2015
our room was on the 6th floor with an amazing view. We often saw whales in the distant. The Room was clean and had a small fridge for 60$ more for a week you could rent a microwave. Staff were very attentive , polite and helpful. The food was tasty in both restaurants.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma City, OK

Great hotel, good location, terrible parking.

Posted Feb 21, 2015
If we arrived back at the hotel before 8 or so we didn't have problems parking, past that was a gamble... made worse by the layout of the parking lot with dead end paths and one-way roads. Great hotel otherwise though!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Convenient location. Nice view.

Posted Feb 19, 2015
We stayed there three nights during President's day weekend. The hotel was more than we expected.
4 out of 5
Recommended
for Everyone
by A verified traveler

Traveling to see family.

Posted Feb 7, 2015
We stayed for 2 nights and 3 days. The accommodations were superior. The staff made us feel so comfortable. It was a great place to stay in Hilo.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angelas

Clean close to airport

Posted Feb 3, 2015
Pros: Close to airport after long late flight.
Cons: If the guy standing in front of you at the front desk is able to see over the counter, don't check him into the room with double beds.
Location: Not much with out a car.
Nice hotel near airport good first night stop but not much around. Oh yea who puts double beds in a hotel room. Some of us aren't 4 foot tall.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Very nice

Posted Feb 2, 2015
Pros: Location. Beautiful hotel. Park and island next door.
Cons: Not sure.
Loved our stay.Weather was perfect. Lots of things to do.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Satisfy

Posted Jan 29, 2015
Our stay of 7 nights was completely joyful. No problems. Every one was pleasant & helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

by the water

Posted Jan 29, 2015
Pros: by the water. free parking. near the airport.
Cons: free internet in the room (free in the lobby. $10/day in the room--come on!)
Location: close to the airport. close to a couple of falls. close to the lava flow-it was amazing.
this was an ok hotel by the water. dining room only offered $44 buffet. so we had to eat in the lounge. pool was off to the side and not very inviting.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatchewan

Beautiful ocean view.

Posted Jan 26, 2015
Pros: Location was excellent and the rooms were nicely renovated.
Cons: WiFi in the guest rooms.
Thouroughly enjoyed our stay and the ocean view room. The restaurant had a breakfast buffet that was very convenient and enjoyable. The one thing that was missing was WiFi in the rooms. We had to go down to the lobby to access the WiFi. Would very much recommend the hotel and the Hilo area for there were many sights that were worth seeing on this side of the Big Island of Hawaii.
3 out of 5
by A verified traveler

Good commuter city to visit VNP and mauna kea

Posted Jan 26, 2015
Average room with a great view of Hilo bay. Make sure to ask for s room not beside the elevators as they are noisier than average.