Ratings based on 1,102 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Hotel with excellent view of ocean, Hilo, mountain

Posted Sep 6, 2014
Pros: Location, view, service, in-hotel dining room
Cons: Add free in-room wi-fi, sound-isolate elevator, add microwave, more drawer-space
Location: Walk through queen Liliuokalani gardens, banyan trees, other open space, and easy access to downtown, Hilo sites.
Location is awesome -- nice view of Hilo, ocean, mountains and walking access to nearby parks and gardens, easy access to downtown waterfront. Room was clean, recently renovated, no smokey or moldy smells. Negatives:in-room wi-fi is NOT free, only free in downstairs lounge.
2 out of 5
by A verified traveler

Birds chirping loudly all night.

Posted Aug 31, 2014
Birds chirping loudly all night. (I MEAN LOUDLY)! Nice for nature lovers but not so nice for sleepers!
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel short drive from the airport

Posted Aug 30, 2014
Pros: Clean, comfortable, close to airport, and close to beach and Coconut Island Park.
Cons: The hotel should provide better cups and glasses instead of cheap paper cups. Also, get a better WiFi and internet service.
Location: Other than Coconut Island, there were no attractions and good restaurants close by.
We had two stays at the hotel. The first one was for three nights and the second one for one night. In the first stay, the front desk assigned a room next to the elevators. As a result, it was quite a bit noisy all the time. The next day they moved us to another room. In the second stay, the room was well far from the elevators. The rooms were clean and comfortable. Coconut Island is only a short walk away from hotel. Hotel has a nice, but somewhat expensive, restaurant on premises. First two days of the the first stay, WiFi and internet was intermittent. I will suggest that Castle Resort people should get rid of ShakaNet on this site as well as one in Maui.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, nice view, excellent staff, wi-fi i

Posted Aug 29, 2014
Pros: Location, staff, balcony
Cons: Wi-Fi !!! Cafe. Provide iron, hair dryer, real cups or glasses, and a safe in each room.
Location: Next visit we would stay around Volcano, likely at Chalet Kilauea. Hilo seems to be just a service town, Kilauea actually much more central.
Nice quiet location if book a room on one of the top floors with ocean view and away from ends of building and from elevators. Room had been redecorated. 5 minute walk to one of the few good cafes or restaurants in Hilo. Room, vanity and wardrobe well designed and spacious. Bathroom floor a pseudo bamboo non-skid surface. Very separate toilet/shower. Superb balcony, could spend hours there. Very comfortable bed. Pool OK. Reception never over-run and very friendly. Wi-Fi is only free in the lobby, power failure early on our first weekday morning upset their server, they did not have a key to the computer cupboard to turn off the power and restart, so no internet for whole of hotel for over 30 hours. Paid internet available $10/day from an outside provider. The hotel absolutely should have paid for this, I would expect that a large part of this cost would have been their margin. Need to request an iron, also a hair dryer. Polystyrene cups for coffee are awful, bring your own mug and a glass! Seems that management need to see a big picture of the hotel services and provide safes, good free WiFi, cups, iron and hair dryers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2014
The staff and accomodations were very clean and nice
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2014
We stayed here for part of out honeymoon. We had a renovated room, it was clean and simply decorated. This hotel appears to be the best one in the little strip of hotels. Would recommend!
4 out of 5
Recommended
for Everyone
by A verified traveler

Only Hotel to stay in Hilo

Posted Aug 5, 2014
Pros: Ease and convenience - location
Cons: Price / add a hot tub
Location: All kinds of things to do on east Hawaii
3 out of 5
Recommended
for Business Travelers
by A verified traveler from San Diego

Nice Hotel

Posted Aug 3, 2014
Pros: The pool and hotel were very clean and in good condition. The view was great and the gardens very pretty.
Cons: The hotel was very empty and with the problems I had an upgrade would have been nice and no trouble for them. I have stayed there several times.
Location: I travel there for business and really do not have time for other things.
Check in was at 3 and room was not ready until 4. There was no bath mat in the shower and no full size towels in the shower area. The hotel and pool were very clean and in good condition.
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Nice hotel. Very wet in Hilo. Very green.

Posted Jul 23, 2014
Only stayed one night so could reach Volcanoes National park.
1 out of 5
by A verified traveler from Calgary, AB

Waikiki prices, Walmart quality :-(

Posted Jul 22, 2014
Location: We chose this hotel because of its location and relative proximity to Volcanoes National Park.
Well, the room was supposedly freshly renovated, but it wasn't very clean. The AC units were old and rattled loudly as they cycled on and off. The beds and the pillows were extremely uncomfortable. And the restaurant was way overpriced for very average food. Overall, we were pretty disappointed and we will not be going back.