Ratings based on 59 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from w
PamperedPosted Jul 22, 2014
For arriving to departing, you are a pampered quest!
for Everyoneby Pamela from Johns Creek, GA
Perfect in every way!Posted Jun 21, 2014
Pros: service, rooms, outdoor shower, pools, grounds, King's Pond, Ulu, sunsets
Cons: Nothing. It is perfect!
My husband and I took our two boys (ages 11 and 14) to this resort. It was so perfect for a family vacation! Our sons were greeted with as much or more personal attention than us parents...they loved it and so did we! They knew us by name and lavished each of us with gifts and services throughout our stay. Every employee was happy and would do anything to please. But I rarely had to ask for anything because they anticipated and provided everything you could want or imagine! The rooms, the grounds, the pools, the beach, the restaurants, the service, etc. will all exceed your expectations. It was very hard to leave the resort to explore the island because it was just so nice there! And every time we returned 'home' to the Four Seasons Big Island, we were welcomed all over again. Examples of services provided are sitting down with us for the check in (complete with refreshments in an absolutely gorgeous lobby) to learn how to make this stay the best for our family, cleaning our sunglasses at the pool, providing treats for our kids in their room (snack mix, pineapple soda, banana bread, fruit, handwritten welcome note, kid sized bathrobes, stuffed turtles, buffalo bone necklace, etc.), fruit kabobs and popsicles at the pool, replenishing our towels after we use them at the pool, aloe at the end of pool day, providing a cooler and umbrella and towels for outings (no charge). We felt very pampered in this place! We didn't want to say goodbye...hope to be back someday!
for Everyoneby xiaonfan
Perfect in the pefectsPosted May 29, 2014
Cons: Room size.
I have stayed in many luxetury resorts before. This one is the best. Friendly staff and funny facilities. Recommend!!!
for Everyoneby Churchill from canada
Excellent hotel with beautiful landscapePosted May 25, 2014
My wife and I stayed here for 5 nights with free upgraded ocean view room. This hotel has everything you need and you don't want to go anywhere else. The ocean pool was quite fun even though the beach is not the best. We will certainly return!
for Everyoneby Bridget from Chicago, IL
OMG........Posted Mar 29, 2014
Pros: The service.....amazing. The property is very well maintained.
Cons: I can't think of anything we would want to ask them to improve on.
Location: We went for cool Paradise Helicopters (out of Hilo/2 hr drive....use SAddle Rd thru the middle of the island) tour over the volcanos w/doors off!!
We went to Four Seasons/Kona for spring break 2014 and LOVED every bit of it. Amazing grounds, amazing service......we very much enjoyed our stay and are making plans to return next spring break.
for Everyoneby Jeff from san Fran
Excellent Getaway VacationPosted Feb 24, 2014
Pros: Adult quiet pool is very nice.
Location: Whale watching, helicopter rides to volcanoes, golf, and shopping close by.
This is our second visit to the Big Island Four Seasons and we absolutely loved our stay. The food is excellent, the staff is courteous, and the golf course is forgiving.
for Everyoneby Andrew from Houston, TX
Beautiful Resort Well Worth the PricePosted Feb 12, 2014
Pros: No detail was left unkempt. No expense spared.
Location: Kona, Volcano National Park, snorkeling, paddleboarding.
You have to see it to believe it. Exceptional service from start to finish. The property is beautiful, the rooms were everything you could hope for and more in a five-start hotel, and the restaurants served fantastic locally sourced foods.
for Everyoneby Jill from ND
Luxury hotelPosted Dec 23, 2013
Pros: It was very beautiful throughout the resort and the staff was very friendly and helpful.
Location: Kona was about 15 miles away, and we ziplined north of Hilo, which was just under 2 hours away, but a very beautiful drive on good roads.
We have only good things to say about this wonderful resort. We ate at the Beach Tree restaurant on the beach 3 times, Residence Inn once, on the deck by the store once, and used the adult pool where they made specialty drinks. All of these areas had wonderful selections of food/drink. All the staff we encountered were very cheerful and pleasant. The maid for our room straightened everything on our shelves, folded our clothes, and even made a bow out of some of our empty bags. We were upgraded to an ocean view suite for the week and had such a wonderful time. The last night we had room service on our deck while we listened to the waves and drank our complimentary bottle of champagne that was provided for our anniversary. All in all, a wonderful time!
for Everyoneby A verified traveler
Posted Dec 15, 2013
for Everyoneby jim from Holleywood
HoneymoonPosted Nov 12, 2013
Great hotel...the food and cocktails were over priced and not very good. My wife got a mold cover strawberry with her cocktail and they didn't seem very concerned about it unfortunately.