Ratings based on 844 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Reno, NV
Will do it againPosted Apr 9, 2014
Recent updates to the hotel have enhanced what is already a beautiful setting. It is very difficult to complain about anything associated with the Hapuna Prince Hotel.
by cl55 from seattle
Hapuna not to par...Posted Mar 24, 2014
The hotel looked tired and dated, though the website stated many enhancements. Breakfast was fantastic, but on several ocassions I was over charged for the buffet and needed to tell the staff. We also took advantage of the Spa. It was exceptionally clean and the service was very nice. Although some staff were friendly, I did not find everyone "happy". Front desk staff were almost robotic. I did enjoy the morning breakfast staff and some of the pool staff. I did notice that the pool was used by the people from the State Park who simply need to "rinse off", though there were showers located closer to the beach. In addition, the staff appeared to be allowed to have friends and family use the facility and did not need to pay for boogie boards or snorkel gear. The gear was also used in the pool by their children. One of the pool staff brought his little boy to work. :(. Overall, such activity was very unprofessional; not the image portrayed on the website. Needless to say, I would not recommend this property to friends, nor would I return.
for Everyoneby stephen from Santa Cruz
Great property. Beautiful GroundsPosted Mar 17, 2014
An excellent property. A little confusing on the food selections on Friday and Saturday as both days are locked up on Seafood and Japanese fair.
for Everyoneby Jim from Redmond
Beach and golf course hotelPosted Mar 7, 2014
Pros: Hotel staff is friendly and efficient.
Location: Golf, whale watching, good restaurants nearby.
Great location for golfers. The beach is fabulous as well.
for Everyoneby Dave from Arlington, TX
Nice hotel right on the beach.Posted Mar 4, 2014
We love this Beach and the location of the hotel. Our to floor room had a great view of the beautiful pool, beach and ocean. During our stay, we observed lots of whales from our room. The food is good and servers are friendly. This is one of our favorite places to go as a couple. Very relaxing.
for Couplesby A verified traveler
Fabulous hotel with wonderful views.Posted Mar 1, 2014
Perhaps our favourite hotel in the world. Lovely beach with waves for fun body boarding.Great food. And at the right time of the year, you can watch the whales breach and spout. Second time at the hotel, it was as good as we remembered. We will definitely return.
for Everyoneby mcie from cincinnati
Beautiful roomPosted Feb 19, 2014
All that is important for us- quiet clean convenient lovely ocean front room!
for Everyoneby steve from california
very very very quiet hotelPosted Feb 18, 2014
first off if you stay here you have to rent a car, it is way out in the boonies. this and mauna kea are the furthest resorts north of town. the biggest plus is this a very very quiet and peaceful resort. pool is great. beach is fantastic... room was a little dated but the bathroom was great!!!! paid $60 per night to upgrade to a higher floor. big mistake. all I got was a better view of the roof of the beachfront rooms. they wanted another $100 a night to stay in one of those rooms, I guess I should have done it. if you want a real view of the water you have to stay in a beachfront room. period . don't let the pics fool you. as far as food goes, get ready to spend some money. or get in your car and drive 10 miles mauna lani beach which has lots of options. the café for muffins/sandwiches at the hotel is a joke. there is no food there. so get ready to pay $25-30 for breakfast. $28 room service hamburger inc tip and del charge. dinner is huge money. loved the fact that the valets left my car out front. getting my car was instantaneous. and after paying $60 a night for nothing to upgrade room at least they didn't gaffe me for a useless splash pass. they only charged me for self parking instead of valet park which saved me a whopping $20. very greatful for that. tv was a good 40" flat screen with lots of channels. if you want to be away from it all and want a beautiful beach this is the place for you....golf was great too.......
for Everyoneby CSJG from g
Beautiful beachPosted Feb 17, 2014
Beach was beautiful, perfect relaxing and swimming; would bring kids. Room was partial ocean view - peaceful, private, and beautiful view. Would recommend visiting when there is not a conference as it's very busy & not as peaceful.
for Everyoneby Hal from va.
Beautiful beach, charge for everything.Posted Feb 10, 2014
Pros: Everything else!!
Cons: See above for nickel and dime issues.
Location: Great trail, golf, beaches to die for!
Loved our stay of two nights, beach and pool were great. Up charges on internet (per device), and parking were irritating. Paid $24 for both services, each day, (2 coffee and 2 water included), seems opportunistic in these days of iPads and such. Nevertheless, we will probably return, and just go cold turkey from internet. Strange how the nicer properties (i.e. more expensive) charge for everything. Shouldn't some 5 star property just charge for the room and delight their guests with no extras? Now that's an idea!