GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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King Deluxe Ocean View
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2 Double Beds Garden View
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2 Double Beds Partial Oceanview
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2 Double Beds Deluxe Ocean View
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Promotions
7th Night Free
Book a room in a “7th Night Free” rate category and receive:
Luau is on Tuesdays and Fridays. Upgrades to preferred ali'l seating are available for $26 per person. Additional luau general admission tickets are available for $95 per adult, $85 per senior or teen (ages 13-18), and $47 per child; all are available for ali'l seating upgrades at an additional $26 per person. Not combinable with other discounts or promotions. No cash value.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
Complimentary scheduled transportation is provided throughout the property, and shuttle service to two adjacent golf courses, King's Shops, and Anaehoomalu Bay is available upon request. Dining options at Hilton Waikoloa Village include a fine-dining restaurant featuring regional cuisine and ocean views, several open-air cafes, and Italian, Chinese, and Japanese restaurants.
Guests can interact with live dolphins in the Dolphin Quest Lagoon (surcharge). A second ocean-fed lagoon is available for snorkeling and kayaking. Three freshwater outdoor pools include waterslides and a children's pool. The Kohala Spa (surcharge) offers a fitness and aerobics studio, a weight room, eight tennis courts, and treatment rooms for massage therapy, body wraps, and facials. Camp Menehune (surcharge) provides supervised children's activities. On-site shopping includes a resort clothing shop, an art gallery, and boutiques featuring local art, jewelry, and clothing.
A business center is available, and high-speed wireless Internet access (surcharge) is provided in the lobby lounge. This Hilton resort offers 150,000 square feet of indoor and outdoor meeting and event space, including several ballrooms and a seaside wedding pavilion.
Rooms
This Waikoloa resort has 1,240 guestrooms in three seven-story buildings served by complimentary trams or mahogany canal boats. Renovated in 2005, the rooms have island decor with local artwork, mahogany woods, and tropical prints.
Amenities include Hilton's Serenity Bedding, compact refrigerators, in-room safes, TVs with premium cable channels, high-speed Internet access (surcharge), and Kohala Spa toiletries. Large, furnished lanais provide mountain, garden, golf course, or ocean views.
Room Amenities
Dining
Kamuela Provision Company - With an oceanfront lanai for sunset viewing, live guitar music, and a wine bar, this fine-dining restaurant features regional cuisine with local ingredients. Specialties include steaks, lobster martinis, and seared ahi. Open for dinner only.
Imari - Shoji doors open to koi ponds, a Japanese water garden, and a private tea house in this quiet Japanese restaurant, which serves tempura, sushi, miso butterfish, and teppanyaki. Open for dinner only.
Kirin - Dim sum lunch is the specialty in this Chinese fine-dining restaurant, which also offers a variety of regional à la carte selections for dinner.
Lagoon Grill - This casual outdoor restaurant overlooks the Dolphin Quest Lagoon and serves tropical drinks, burgers, fries, and sandwiches for lunch and early dinner.
Orchid Marketplace - Featuring wood-fired pizzas, deli-style sandwiches, paninis, and fresh salads served poolside.
Boat Landing Pavilion - Built on a wooden deck over the resort canal, this casual spot serves sushi, cheeseburgers, quesadillas, salads, and sandwiches. Open from early morning until late night.
Malolo Lounge - Adjacent to the lobby, this comfortable lounge has five different seating areas, including two outdoor lanais. Food and drink offerings include espressos and pastries, cocktails, imported cheeses, fresh oysters, sandwiches, salads, and Hawaiian appetizers. Open from early morning until late night.
Recreation
The Dolphin Quest Lagoon provides interactive programs with live dolphins (surcharge), and guests can kayak or snorkel in a second saltwater lagoon. The three freshwater pools include a 175-foot water slide, a children's pool, and a quiet pool for adults. The 25,000-square-foot health club (surcharge) includes a day spa, fitness center, weight room, and a range of classes, including tai chi, yoga, and water aerobics. The resort also offers eight tennis courts, a 432-seat stadium, and tennis instruction; fees apply.
Guests can use a 30,000-square-foot seaside putting course (surcharge), and two championship 18-hole golf courses are within a five-minute drive of the hotel. One mile away, Anaehoomalu Bay features sailing, scuba diving, windsurfing, kayak excursions, and whale-watching cruises; fees apply.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Hilton Waikoloa Village
of guests recommend
out of 212 reviews
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Showing 1 - 10 results (of 212) · See more Hilton Waikoloa Village reviews
“cant't wait to go back”
This is a great resort. Much better than what we anticipated. Everything exceeds expectations, including allowing us to do an hour late check out. fun water park with slides, water falls, dolphin encounter, pedal boats, train and boat write, birds, statues, restuarents and last bot not least the soap, lotion,shampo etc. supplied form kohala spa is wonderful I will just say what I would like to see improved 1. Some buildings do not have washing machine 2. amount of time to get out of hotel is around 30 mins 3. Boat service starts only at 2PM I would have loved it in the morning 4. Toilet napkins can be of better quality. but still over all an unbeleiveable experiance on luxary
“pools are”
Pools are to cold and spas are cold and disgusting.
“Good family location”
Excellent place for family vacation. Would not recommend for older adults.
“Good family hotel”
Beautiful grounds, good service. Food is overpriced, and at best mediocre.
“Great family resort”
If you have kids or grandkids this place is great! We have neither so were a bit out of place. However the resort is lovely. Terrific pool. Easy to use the tram to get around. Jennifer at National car rental was amazing! Restaurants are very pricy. If you don't have a car you are stuck for food unless you take the shopping shuttle to Queen's Market or Kings shops. Merrimans at Kings was great food, terrific service, wonderful martinis, and good value.
“BigIsland1104”
The resort was the most beautiful scene we have ever seen, it was a piece of heaven, HOWEVER, they boasts on the tram service and boats that go around the resort as another means of transportation compared to the tram. One main reason of booking this hotel was due to the boats for special honeymoon pictures. We arrived to find out on our own that the boats were out of service with no emails to let us know ahead of time. Very disappointing. At check in and we were prepaid 3 months ahead of time, we were told a $300 hold was put on our debit card. No real explaination on why, we asked and we were treated as if we were disturbing them. VERY FRUSTRATING TO SAY THE LEAST. I had to place a call to higher managment to get a better explaination on why the hold. It is used for incidentials that is used at the hotel. Just would have been nice if explained first. We did valet parking all 6 nights and we were asked if "we needed help with bags", (who doesnt) stayed at a 3 star hotel and valet took bags to our room without asking. During checkout being at 12noon there was only 1 customer service rep at front desk and it was quit crowded, while people trying to catch their next plane. She never asked for any one to assit her until we had to ask for assistance. We were told we were upgraded to a nicer room until we found out the next morning and all mornings after that we had construction workers and their vehicles parked under our balcony, staring at us.
“waikoloa”
i have some mixed thoughts. I went for a conference and it was great to have activities to do right there for the little free time we got. I was disappointed that the boat system was off line the whole time and we were not informed ahead that it would be down. There were various activities around the area that were free or nominal fees but they were not well organized- asking to try to find them took hours- being misdirected, "no we don't have that" when they did, or signing up and arriving for an activity/class waiting and waiting and then having the class/activity cancelled without notice. The hot tubs were often not working, but overall the people were nice, especially the "direct care" staff - and ocean sports staff. I would return.
“Not Impressed Very Dirty Room”
The room was extremely noisey from birds in the courtyard that began at 3AM. The carpet in the hotel room was filthy. The bottom of our bare feet turned black from the dirt in the carpet. The bathroom door was visibly dirty. We were subjected to cigarette smoke from the lanai (balcony) of the room next door. My daughter was injured by a sea urchin. We asked for medical attention from the hotel staff. We waited for over ten minutes and no one ever showed. On a somewhat funny note, when we arrived after dark, we went out onto the lanai. There was a naked man on the lanai next door! We do not recommend this resort. I have stayed at the Fairmont Orchid in the past and will definitely go back to the Fairmont again! There is definitely no comparison. If you want service and cleanliness, the Fairmont is th place you want to go!
“OK, but once it's enough”
we expected more from the name Hilton. Room was just ok, overall the swimmingpools and the gardes are very nice, quite and enjoyable. when it come to restaurants, service and additional costs, it has been a disappointment. Why i should pay for internet in the room in an hotel of that level? you cannot take picture of the birds! just because you have to pay a photographer. Kayak and other activities defenitely overrated. Chinese restaurant below average, we had a better dinner at Panda express in the mall neaby. breakfast below expectations cmpare to the price. we will not go back. there are many other better places to stay in the same area.
“Looking forward to going again!”
Brother recommended this hotel after staying twice...glad we listened! Spent our 19th anniversary here and loved every moment. The grounds are beautiful and very well maintained. The staff were helpful and very friendly. Read several complaints regarding service and food quality. We enjoyed both. Pricing was similar to surrouding stores and resturaunts. We were upgraded to a oceanview room, it was amazing! October was a perfect time to go, crowds were few and far. We had the pool to ourselves several times. We woke aroung 5 AM everyday and walked the grounds; my pictures do not have other people in them. It looks like we were at the resort all by ourselves. Thank you Hilton for a wonderful and unforgettable vacation. We can't wait to take our two teenage boys back with us.
Showing 1 - 10 results (of 212) · See more Hilton Waikoloa Village reviews
425 Waikoloa Beach Dr Waikoloa, 96738 United States of America
Nearby Points of Interest
Location Highlights
The closest major airports to Hilton Waikoloa Village are:
Kamuela, HI (MUE-Waimea-Kohala) - 23.8 km / 14.8 mi
Kailua-Kona, HI (KOA-Kona Intl.) - 26.4 km / 16.4 mi
The preferred airport for Hilton Waikoloa Village is Kailua-Kona, HI (KOA-Kona Intl.).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Kohala Coast - Waikoloa, Hawaii, United States of America: Luxury resorts, sprawling golf courses, and white sands line the Kohala Coast Waikoloa. Hawaiis sunniest coast is a must-go for beachgoers. It is also known as the cradle to King Kamehameha, Hawaiis greatest king. His influence can be seen at the nearby Puukohola Heiau National Historic Site, where visitors can see the temple of war he built before unifying the Hawaiian Islands.
425 Waikoloa Beach Dr Waikoloa, 96738 United States of America
