Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Good place for elderly

Posted Mar 9, 2014
Stayed with my girlfriend for 3 nights. Expected a romantic get away, but the hotel was old. They have tried to refurbish the rooms, but they looked like they were painted by a few children and put fake wood laminent on the floors. Many elderly folks that have been vacationing there for years. Very nice beach though. Maybe a good option for those with kids. Four Seasons a much better option for those in there 20's through 40's looking for a romantic get away.
4 out of 5
Recommended
for Everyone
by KAREL from Houston

Nice hotel at Kohala Coast,avoid breakfast

Posted Feb 23, 2014
Cons: Breakfast .Avoid rooms directly facing noisy pool .
Location: Restaurant Merriman's in Waimea /10 miles / ,avoid Roy 's
Nice hotel , close to beach,great art, pleasant staff
3 out of 5
by A verified traveler

Eaten Alive

Posted Feb 20, 2014
Unfortunately our "0cean View" room was obscured by a dense garden planted next to our balcony so we had a nice view of palm leaves and ferns. The moisture from the garden watering was a great breeding ground for Mosquitos so we got eaten alive every time we tried to kick back on the balcony. Hotel was "full" so we couldn't get a room change, or so they said.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful building and location

Posted Feb 13, 2014
Pros: The building and Asian art displays. Very tall in case of Tsunami. If I were a golfer, I would love playing on this course, great for morning walks.
Cons: The general activities, music events, and the liveliness of the place. Food prices need to be more realistic or invite a three-star chef to cook.
Location: Not too far from Hilo near the active volcano area, and some quaint small villages in North Kohala, or Waimea. Beach parks nearby merit a visit.
The building, studded with magnificent Asian art, is a very pleasant surprise. In the evenings, though, it is as dead as a mortuary. No people around except at the restaurants, and no activities of any kind. Average age of the customers may be over 65, although a few honeymooners could be sighted. The beach is gorgeous, but not more so than most beaches in Mexico, that are more lively or even noisy sometimes. Waves were reasonably small most days, but the red flag was always displayed by the lifeguards (to keep the elderly customers alive, I presume). Food was quite acceptable, and the fish fresh, as expected in Hawaii. But the prices were extremely high for their very simple preparations. Food was much better in several gorgeous eateries in Honolulu or in little ethnic places in Kona. The Luau was exceptionally good, the pig very tasty, and the polynesian men in charge extremely hard working and efficient.
4 out of 5
Recommended
for Families
by A verified traveler

Elegant hotel with a beautiful beach.

Posted Jan 15, 2014
Pros: I loved the beach! We boogie boarded, swam and snorkeled steps from our hotel room.
Cons: The food and drinks are extremely inflated however that will not change.
Location: This hotel is not located near much but if you don't want to explore the island then this resort has all you need.
Had a great time on the beach swimming, snorkeling and relaxing. The staff was attentive to our needs and made our stay a fantastic one.
5 out of 5
Recommended
for Couples
by Paul from Toronto

Great place to unwind

Posted Dec 3, 2013
Pros: The setting and the service. Best beach we saw.
Location: Bit of a drive(100 miles) but access to the volcanoes from Hilo is a must do. We did a bike and a helicopter tour.
Good resort hotel, nice setting and great service.
5 out of 5
Recommended
for Everyone
by Emily from San Francisco, NY

Heavenly

Posted Nov 17, 2013
Pros: staff, beach, snorkeling, beach, and beach.
Cons: Beds could be more firm. More vegetarian and vegan options in the restaurants and room service
Location: beach, snorkel, eat
Best beach in the world. Beautiful understated elegance. Amazing staff. Heaven. Definitely splurge and stay in an ocean front room so you can sleep with the sliding doors open and listen to the sound of the waves. The mountain view rooms are nice, but if you open the doors, you hear the air conditioners for the hotel and it's just not as relaxing (we switched rooms for this reason). Also, the beds are too soft. Other than that, everything was PERFECT.
5 out of 5
Recommended
by Crisp from New Zealand

Classic American Hospitality and Service Incredibl

Posted Nov 12, 2013 on Hotels.com
Classic American Hospitality, accomodation and service incredibly well done. Everything was consistent and of a high standard from room comfort, food, and staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location, easy walk to the beach

Posted Oct 28, 2013
Pros: The of the hotel is key, beautiful grounds, magnificent golf course in a secluded setting.
Nice hotel with one of the finest beachs in the Islands. Staff is very attentive, they go out of there way to make you feel important/special.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic!

Posted Oct 21, 2013
Cons: The pool area is a bit small, but the beach makes up for that.
This was our second stay at the Mauna Kea and we hope to have many more. The location is just perfect: sandy beach, great snorkeling, friendly and efficient staff, delicious food.