Ratings based on 748 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lewiston, ME

Best place in paradise!

Posted May 19, 2015
Everyone is so nice and helpful. Duke, the conceited helped me above and beyond to get a place to stay while visiting volcano park.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Beautiful location, lots of thing so included like bikes, 4 hours of snorkel and free cabanas. However property is old and it showing signs of it - would rather stay at Fairmont for less. Staff is very good though so that might make up for the property that is old.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Couldve been perfect.

Posted May 13, 2015
From the moment we walked in, the staff was fantastic. I would put the front desk and bell staff on par with any 5-star hotel...lots of name recognition, generally solid service, and some nice touches like leis, cool towels, and fresh-pressed juices at checkin. The hotel itself was a wonderful environment, the openness to the outdoors, historic fish ponds, and on-grounds petroglyphs site let it feel like you aren't missing out on too much of Hawaii by being on the hotel grounds. It's also nice to have the shuttle to the on-grounds shopping center which is open later than many other local spots (it's all relative). The only issue during our stay were that the sliding doors to the room were extremely noisy, creaking, chattering, and whistling with the wind throughout the night. We were only there a few days and didn't want to hassle with a room change to see if this was the case in all rooms or just ours, but it was definitely an irksome deficiency and blatant enough that there is next to no likelihood that the hotel was not aware. In addition, because of the poor door fit and/or the occupancy sensor, the AC would sometimes not operate during the evening, causing us to wake up hot and have to readjust the AC. Overall, the service and grounds more than compensated for the occasional wake-up to the doors/AC, but it was a shame to have a NEAR PERFECT experience spoiled by a few in-room maintenance issues. We would return thanks to the great staff and service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seoul

정말 힐링하며 휴식할 수 있는 아름다운 호텔이였습니다.

Posted May 13, 2015
Pros: 체크인시 목걸이를 걸어주며 환영하는 분위기와 앉아서 체크인 할수 있는 배려가 좋았고, 비치는 너무 이쁘고 조용하고 힐링하기 너무 좋은 호텔입니다. 체크아웃하는 날 아침에 호텔식당에서 뷔페가 끝나 단품으로 오믈렛과 타코메뉴를 시켜 브런치를 시켜 먹었는데 정말 맛있었습니다
Cons: 특별히 없는데 마이크로 웨이브를 방에 넣어주면 좋겠다는 생각을 했습니다.
Location: 호텔 내에서 여유를 즐기며 힐링하기에는 너무 좋은데 주변 쇼핑몰을 가려거나 시내나 번화가나 공항에 가려면 차로 좀 많이 이동해야하지만 너무 좋은 호텔입니다. 호텔에서 마우나케아 비지터센터에 가기 쉽기때문에 꼭 권하고 싶습니다.
벨데스크부터 하와이 정취를 느낄 수 있고 잘생긴 벨맨들이 친절히 맞아주었습니다. 체크인때는 저와 신랑에게 돌같은 걸로 만들어진 목걸이를 걸어주며 환영해 주고 별도의 앉는 데스크로 데리고 가서 앉아 체크인 할수 있게 해주는 세심함에 감동했습니다. 저희가 머무는 마지막날 밤에 미국어떤기업에서 워크샵내지 단체 투어를 왔는지 해변가에서 파티가 열려서 폭죽놀이를 운좋게 볼수 있었는데 마치 저희 허니문을 축하해 주는 듯 하였습니다. 해변도 너무 이쁘고 산책하고 힐링하기 너무 좋은 호텔입니다. 단지 가격이 좀 부담스럽고 객실에 마이크로웨이브가 없는점이 아쉬웠지만 결혼10주년쯤에 다시한번 방문하기로 하였습니다.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Laguna Beach, CA.

Nice..but dated

Posted May 9, 2015
I would recommend this hotel to a friend as long as they didn't pay full price. It was built in 1983 and I would imagine it was the place to be at that time and perhaps through the 90's. But at this point, the Mauna Lani is priced like the 5 star properties but it's only in 3 star condition. The rooms are comfy enough and the beach area is nice but there are too many aesthetic issues to justify the asking price. From the lobby fountain to the fish ponds to the landscaped areas, one's eye can't help but notice significant maintenance issues. There's really nothing there that a few million dollars can't fix but that's the point....the Mauna Lani is a 35 yr. old hotel that needs some work. Bottom line...the hotel is situated on an interesting stretch of the coast with pretty darn good snorkeling, the staff was nice and we were comfortable but we still came away slightly disappointed with the condition of the hotel.
1 out of 5
by A verified travelerfrom Redondo Beach, CA

Posted May 9, 2015
Pros: location and appearence
Cons: reduction on bar prices. Expanded menu on the lunch poolside bar
Location: good snorkeling, shopping , dining, nuwerous restruants close by.
Great location, laid back atmosphere, nice and relaxing. A little high priced.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Spokane WA

Wonderful hotel right on the beach.

Posted May 8, 2015
Pros: It has a perfect beachfront location.
Location: Good location close to other resorts for restaurants and shopping. Hiking, biking and snorkeling on the property.
We had the most wonderful stay at this great hotel. Our experience could not have been better. The landscape and ponds are beautiful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Awesome

Posted May 6, 2015
Pros: Everything.
Cons: Pool could be bigger.
Location: Great free show at the markets nearby. Loved using the free bikes to hit the spa. Check out the trails and historic ponds!
Everything about the Mauna Lani is awesome! Even though the architecture is getting a bit dated, the service, setting, rooms, grounds, ponds, beach, facilities, food, drinks, and vibe is so excellent we loved our time there.
5 out of 5
Recommended
for Everyone
by A verified traveler

日本人スタッフがいる安心

Posted May 2, 2015
Pros: ゆったりしている
Cons: 特になし
Location: 溶岩の土地に作ったリゾートです。コナは30〜40分です。パーカー牧場は近い。ハプナビーチが遊泳にはグッド。
何度か日本人スタッフには問い合わせし助かりました。トラブルのとき特に助かりました。プールもビーチも館内も空いていてゆっくりした気分です。リゾートフィーがかかるのですがちょっとわかりにくい部分ありました。敷地にショップがありスーパーもありました。
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay

Posted Apr 28, 2015
We felt like the hotel was ours for the week. Very quiet, beautiful and incredible service. The rooms were very clean and in great condition. The view was spectacular and the food and ocean bar were terrific. We travel quite a bit and this is a five star place. Be sure to get to the spa- quite an experience!