Ratings based on 679 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Paso Robles California
superb locationPosted Dec 12, 2014
nice location however the mattress should have been replaced it was so bad I got a back pain it took me two days after coming home for my back to be ok.
for Everyoneby A verified travelerfrom Dallas, TX
Excellent hotel and resortPosted Dec 5, 2014
A beautiful hotel resort right on the beach with friendly staff. The rooms were spacious, clean and little details were well thought. The beach was a great place to snorkel. The nearby beach club, 10 mins walk along the beach, or a free shuttle ride,was a better snorkeling place with some colorful corals. The towels, paddle boards for the kids, snorkel gear were all free. The beach visits ended with a visit to the hot tub, then over to the bar for some Mai Tais. My wife spent an evening at one of the hammocks on the beach. We also took a bike (free ride in the evening around the beautiful golf course. Don't skip and the historic site hike next to the hotel. The short 10 min hike is next to a lava tube (collapsed) and We could also get into a cave where pre-historic family lived. Breakfast was good but pricey, but so are other hotels around here. We mostly ate out at the Waikoloa village or the mall area. Overall, we had no complaints with the place and were sad to leave after 4 days.
by A verified travelerfrom Santa Barbara
FALLEN ON HARD TIMESPosted Dec 5, 2014
Cons: service, restaurants, attitude of the night check in personnel
Disappointing experience at the Mauna Lani which is a shadow the great hotel I had stayed at twenty years previously. We checked in late at night and found all restaurants closed and room service only providing cold food. The front desk suggested we drive to the nearby supermarket and buy food there. In the end we managed to get a pizza at the strange hotel bar, half coffee shop, half bar but the barman was jovial if somewhat casually dressed. We checked out the next morning and moved to the Mauna Kea nearby. I have to commend both the Mauna Lani manager and Expedia for refunding us our unused prepaid nights very expeditiously. The Mauna Kea is a step above the Lani but there is quite a price difference.
for Everyoneby A verified travelerfrom Washington DC
Paradise on earthPosted Nov 30, 2014
Pros: Liked everything!
Cons: Food menu at the pool bar could be improved to add more healthy and elegant options.
Location: The green sand beach is a must!
My husband and I spent our 10 days dream vacation in Mauna Lani Bay Hotel in November 2014. I am a very picky customer. However, there is not much to say here. Everything was excellent. Spotless clean large room. Even though we went for the cheapest mountain view, we have not been disappointed at all, the view was fantastic. I would say that any view from this hotel would be fantastic. The hotel staff was courteous and helpful, and (which was important for my full relaxation) not annoying offering their service. The beach and pool area were also very clean and cozy. Cocktails at the pool bar are very tasty and so strong, that you wont need a second one:-). The food at "The Canoe house" restaurant located at the hotel was outstanding. There are also plenty of dining options near by. We would highly recommend "The Blue Dragon"- a night club type restaurant with great food and entertainment, located about 10 miles north from the hotel and the "Fish Hopper" restaurant in Kona. There is also a nice shopping center within walking distance from the hotel. I have to emphasize, that the resort is located such that the weather at the resort is always excellent regardless of the fact that it may be cold and raining within just 10 miles from the resort. Highly recommend!!!
for Couplesby A verified travelerfrom tokyo
最高のバケーションPosted Nov 30, 2014
for Everyoneby A verified traveler
Posted Nov 30, 2014
Great time, every single employee we encountered was fantastic. I felt guilty for being so waited on! Would reccomend to anyone I liked.
for Familiesby A verified travelerfrom Seattle
Great place for a family of 4Posted Nov 29, 2014
Young girls ages 7 and 9 swam and swam. Great facilities, super nice staff, and easy living. First time on the big island; more arid than we thought, but good news is the weather was 85 everyday. Grocery close for snacks/breakfast food. Tommy Bahamas was better than we thought, Monstera was great. And the Mauna Lani breakfast and lunches were good too. We will be back.
for Everyoneby A verified travelerfrom CA
Amazing experiencePosted Nov 26, 2014
Location: Free snorkel with Activity package
Room was fine. Beach was Awesome. Food was pricey but decent.
for Everyoneby A verified travelerfrom co
Great family or couples get awayPosted Nov 25, 2014
Family friendly and if you're without children, very romantic. Super beaches close by.
for Everyoneby A verified travelerfrom yellowknife
Beautiful property, pricey foodPosted Nov 25, 2014
Pros: Grounds, spa, fitness centre, room with lanai, historic foot paths
Cons: lower price of food
Location: Mauna Kea visitor information centre (45-minute drive) Dining in Kawaihae, macadamia nut tour in Kawaihae, Puukohola Heiau historic site
Amazing property with tropical fish ponds and turtles. Beach was calm (protected by a reef) and saw many tropical fish while snorkelling in four feet of water. Atrium was amazing. Food was good at Canoe House. We spent a lot of money on food at the coffee shop and pool restaurant ($30-40 for lunch alone). Food was not worth that price. The hotel offers many activities and fitness classes for a nominal fee. Fitness centre and spa are beautiful and well equipped.