Condo, 2 Bedrooms, Oceanfront | View from room
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Reviews of Royal Sea Cliff Kona by OUTRIGGER

3 out of 5
Royal Sea Cliff Kona by OUTRIGGER
75-6040 Alii Dr, Kailua-Kona, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 185 out of 428 reviews" "
Rating 8 - Good. 161 out of 428 reviews" "
Rating 6 - Okay. 50 out of 428 reviews" "
Rating 4 - Poor. 19 out of 428 reviews" "
Rating 2 - Terrible. 13 out of 428 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bhalchandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, and wonderful, helpful staff. We had an ocean front room, which was amazing. The pool is great for kids and adults alike. The property is also located a little away from the busy part of Ali’i drive, which makes it great to relax at the end of the day after a day full of activities but is conveniently located near beaches and grocery/convenient stores. I highly recommend the property to anyone planning a trip to Kona.
Stayed 4 nights in Apr 2024
Response from Kim - Royal Sea Cliff on Apr 18, 2024
Thank you for staying with us and sharing your experience while here! We hope you will return.We very much appreciate the highly recommended comment.

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
This isn't so much on the property, but on the failed communication of Expedia. We had all intentions to stay there, but upon checking in the hotel informed us that Expedia had not paid everything/ informed us that there would be additonal cleaning fees associated. Expedia gave us a rate that we paid that was supposed to include everything and this was not the case. My partner and I were not going to be exuberant cleaning fees for a two night stay. We asked for a refund because of the fault on Expedia and they have told us they can't reach the hotel to process a refund for a place that we didnt stay at or check in to.
Stayed 2 nights in Mar 2024
Response from Kim - Royal Sea Cliff on Mar 6, 2024
We are very sorry for the miscommunication you experienced.

8/10 Good

Neisha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t realize when booking that our room wouldn’t be cleaned. (Our own mistake). Lots of shopping and dining nearby but also very busy area.
Stayed 4 nights in Jan 2024
Response from Kim - Royal Sea Cliff on Feb 5, 2024
Thank you for sharing your comments. The area is busier during the winter months, because the weather here is mostly sunny all year around.

10/10 Excellent

chandra prakash, Sammamish

Stayed 7 nights in Dec 2023
Response from Kim - Royal Sea Cliff on Dec 22, 2023
Thank you for staying with us and taking the time to give us your feedback. Hope to see you again!

8/10 Good

Rosabel

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Kim - Royal Sea Cliff on Dec 22, 2023
Thank you for staying with us and taking the time to share your comments.

8/10 Good

Rebeccc

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our room and we loved our view. We had a few issues with the TVs not working in our room and we also we’re not able to have laundry detergent delivered, unless we went to the front desk. Other than that we loved our stay!
Stayed 3 nights in Oct 2023
Response from Kim - Royal Sea Cliff on Nov 9, 2023
Aloha, Thank you for staying with us and taking the time to share your comments. I hope our staff was able to assist with the TV. Sometimes staffing issues makes it difficult for delivery of items on a timely basis and picking items up at the front desk is more efficient.

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds, great location, nicely furnished unit and a great view from our lanai.
Stayed 9 nights in Oct 2023
Response from Kim - Royal Sea Cliff on Nov 1, 2023
Thank you for staying with us and taking the time to share your comments.

8/10 Good

Nellie, Richland

Liked: Cleanliness, amenities, property conditions & facilities
This is a nice place if you want kitchen and laundry services with a condo experience rather than hotel. They offer detergent and dishwasher cleaner. I had a one bedroom with a view of the water. Property is a little dated. One of the pools was being renovated during my stay. Parking is in a garage. Views of the ocean and sunset are possible, but I could not find access out of my room. The property manager there, Kim, is really helpful and nice and seems to really care about your experience.
Stayed 4 nights in Sep 2023
Response from Kim-Royal Sea Cliff on Oct 18, 2023
Thank you for taking the time to share your comments.I am glad we got to talk so that I could better understand your expectations and suggest other alternatives. Our pool renovations have been completed!We hope you will return another time. Take care.

8/10 Good

Jenette

Liked: Cleanliness, room comfort
Hotel Information incorrect
When booking we look for resorts that offer housekeeping, cooking facilities etc. When booking we saw that the resort offered housekeeping once per stay. Our booking was for 9 days so a change of sheets and towels would be required. When arriving we were advised that no housekeeping is offered free and as we had a washer and dryer in the complex we could do our own. I also received an email after our stay from Cynde Vannatta confirming that they do not offer housekeeping free. Why then is Hotels.com stating this resort offers it. It is misinformation that impacted the quality of our stay
Stayed 9 nights in Sep 2023
Response from Kim - Royal Sea Cliff on Nov 1, 2023
Aloha Jenette,We will look into why Hotels.com would not provide you with accurate information. I can assure you that our contract with them clearly states our policy. Thank you for sharing this information. I do hope you enjoyed your stay on Hawaii Island.

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Only 1 of 2 pools promised was open but very dirty and had roaches swimming in it and the hot tub was broken. The furniture was very old, moldy bathroom and shower head was ancient. The tv in bdrm was 13” and the furniture was stained. Parking inderground in tight spaces was difficult. The front desk personnel left at 7pm and a guard patrolled at 10pm, leaving no security in between that time & early morning.
Stayed 3 nights in Sep 2023
Response from Kim-Royal Sea Cliff on Oct 6, 2023
Aloha Linda, thank you for taking the time to share your comments. After doing some research this is what we found. The pool is attended to twice a day and there were no other complaints received, we will monitor this area for cleanliness. There was no report that the hot tub was out of order. Each unit is decorated according to the owners preference and the other issues you mentioned have been addressed. Our parking stalls are 12' wide x 18' and there are stalls available outside the covered area. The front desk hours are 7am-11pm and security arrives at 10pm. Sometimes the person working is called away to attend to guests needs and we have no record that the desk was closed before 11pm. Our records do show that you stayed 1 night and choose to check out and received a full refund for the unused nights of your stay. We will try harder to improve in the areas you mentioned.

10/10 Excellent

Narong Sanny

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Kim-Royal Sea Cliff on Sep 29, 2023
Mahalo for staying with us and taking the time to share your comments. We hope you will return!

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful settings
Stayed 6 nights in Sep 2023
Response from Kim-Royal Sea Cliff on Sep 25, 2023
Mahalo for staying with us and taking the time to share your comments!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit was absolutely perfect. There's not a single thing that could be improved in the unit. The ocean view was beautiful, the layout inside the unit was great and clearly has just been upgraded because it's stunning inside. My only complaint was the scumbag pot smoking turd who rented (or owned) next door. He would go out on his balcany 5-6 times a day to get high and the smell was overwhelming.
Stayed 7 nights in Aug 2023
Response from Kim-Royal Sea Cliff on Sep 7, 2023
Aloha and Mahalo for staying with us. We appreciate you taking the time to share your comments. We will investigate the neighbor issue because our property has a non-smoking policy.

8/10 Good

scott

Stayed 3 nights in Sep 2023
Response from Kim-Royal Sea Cliff on Sep 25, 2023
Mahalo for staying with us and taking the time to share your comments!

8/10 Good

Steven

Traveled with partner
Liked: Amenities, property conditions & facilities
Beautiful ocean views, very friendly staff. However, stay away from Ja*** at the timeshare sales desk. Very aggressive sales person. One encounter can ruin your whole day
Stayed 20 nights in Aug 2023
Response from Kim-Royal Sea Cliff on Sep 5, 2023
Thank you:)

10/10 Excellent

Amit

Liked: Cleanliness, property conditions & facilities
Clean, spacious condo & a short drive from restaurants, grocery etc. The swimming pool area and the ocean views were spectacular. Reception & concierge staff/service was helpful and friendly. Parking was conveniently located. Kitchen was well stocked with dishes etc.
Stayed 4 nights in Aug 2023
Response from Kim-Royal Sea Cliff on Sep 5, 2023
Aloha and thank you for staying with us and for taking the time to share your comments. We hope you will be back!

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Kim-Royal Sea Cliff on Aug 24, 2023
Thank you for staying with us and taking the time to share your comments. Hope you will return!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our condo was clean, spacious, extra amenities and a beautiful deck with a view to the ocean.
Response from Kim-Royal Sea Cliff on Aug 21, 2023
Thank you for staying with us and taking the time to share your comments. We hope you will return.

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Kim-Royal Sea Cliff on Aug 19, 2023
Thank you for staying with us and taking the time to share your comments. Hope you will return.

10/10 Excellent

Arvin, glendale

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lady at front desk is awesome
Stayed 4 nights in Aug 2023
Response from Kim-Royal Sea Cliff on Aug 8, 2023
Thank you for staying with us and taking the time to share your comments. I will pass on your comment about the front desk! Hope to see again in the future.

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
We had a great vacation. Unit was a little dated, not to bad. Would definitely go back.
Stayed 7 nights in Jul 2023
Response from Kim-Royal Sea Cliff on Aug 2, 2023
Thank you for staying with us. We appreciate you taking the time to share your comments. Hope you will return!

6/10 Okay

Steven, Captain cook

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kim-Royal Sea Cliff on Jul 29, 2023
Aloha and thank you for staying with us . We appreciate your time to share your feedback.

10/10 Excellent

Demian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful when we encountered a few minor problems like the a/c resetting and the dryer not venting. They were very responsive and courteous. We enjoyed our stay very much!
Stayed 5 nights in Jul 2023
Response from Kim-Royal Sea Cliff on Jul 26, 2023
Thank you for staying with us and taking the time to share your comments. I will be sure to pass on your comments to our staff!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Very confusing property to navigate; parking a maze and very little help from desk navigating the property of the area. But unit was very nice and location terrific.
Stayed 4 nights in Jul 2023
Response from Kim-Royal Sea Cliff on Jul 18, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Montrease, Allen

Stayed 4 nights in Jul 2023
Response from Kim-Royal Sea Cliff on Aug 7, 2023
Thank you for staying with us and taking the time to share your comments.

10/10 Excellent

Delbert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property! Clean rooms!
Stayed 7 nights in Jun 2023
Response from Kim-Royal Sea Cliff on Jun 27, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, amenities
Very nice friendly staff
Stayed 2 nights in Jun 2023
Response from Kim-Royal Sea Cliff on Jun 26, 2023
Thank you for staying with us. We appreciate your feed back.

10/10 Excellent

Andrea

Stayed 7 nights in May 2023
Response from Kim-Royal Sea Cliff on Jul 18, 2023
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Robert James

Stayed 3 nights in May 2023
Response from Kim-Royal Sea Cliff on Jun 26, 2023
Thank you for staying with us. We appreciate your feed back

10/10 Excellent

Aubri

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 5 nights in May 2023
Response from Kim-Royal Sea Cliff on May 11, 2023
Aloha Aubri, thank you for staying with us and taking the time to share your review. Hope you are able to come back again:)

10/10 Excellent

Robynn

Stayed 8 nights in Apr 2023
Response from Kim-Royal Sea Cliff on Jun 26, 2023
Thank you for staying with us. We appreciate your feed back

10/10 Excellent

Stacy W

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sunset and sunrise views were incredible!
Stayed 8 nights in Apr 2023
Response from Kim-Royal Sea Cliff on Apr 25, 2023
Thank you for staying with us and taking the time to share your comments. Hope you will visit us again in the future.

10/10 Excellent

Pushpendu

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2023
Response from Kim-Royal Sea Cliff on Apr 21, 2023
Aloha and Mahalo for staying with us and taking the time to provide your feed back. We hope to see again in the future!

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The unit was completely fine, and we were thrilled to find a washer/dryer so we could do laundry. There were beach towels, chairs, snorkels and coolers to make our beach days so much easier. The property is very quiet and lush. Maneuvering the parking underground deck requires concentration but is very secure. You must have your own car to enjoy staying here.
Stayed 4 nights in Apr 2023
Response from Kim-Royal Sea Cliff on Apr 20, 2023
Aloha Kathryn, thank you for staying with us and taking the time to share your comments. Hope to see you again another time!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and the staff was helpful.
Stayed 7 nights in Mar 2023
Response from Kim-Royal Sea Cliff on Apr 12, 2023
Aloha Jennifer, Thank you for staying at the Royal Sea Cliff and sharing your comments.

8/10 Good

Ann

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Kim at Royal Sea Cliff on Mar 20, 2023
Aloha Ann, thank you for taking the time to provide your review of the Royal Sea Cliff. We hope that you will return to see us again in the future:)

6/10 Okay

David

Liked: Cleanliness, room comfort
Ok place, but precise location isn't optimal
This is a large complex. For example, the round trip from our room to both pools and back was .5 mile, measured it with gps! Room was nice and very clean. The air conditioning vent looked like it had some mold. Bed was very comfortable--perhaps one of the best I've ever had. Staff is fantastic. Location on the ocean is good--but no beach nearby. In fact, location in some ways wasn't optimal. We are walkers--and like to walk to places. There was a coffee shop and convenience store within .5 mile. But mostly we had to drive. And traffic is BAD in Kona. There are no sidewalks in the area we stayed. So, if you want to walk you have to walk in the bike lane next to traffic (a lot of traffic). A lot of people do this. Our understanding was that the complex is non-smoking. But someone was smoking on their lanai either above/below/side of us. We didn't report because we couldn't figure out exactly which unit. Essentially--we couldn't use our lanai for two days--very disappointing. I would recommend that no smoking signs be installed in the condo units--if this truly is a non-smoking facility. The complex has beautiful gardens--absolutely amazing. Kudos to the gardening staff.
Stayed 7 nights in Feb 2023
Response from Kim at Royal Sea Cliff on Mar 8, 2023
Aloha David, thank you for taking the time to share your comments. This is a non-smoking property, and we will look into more signage. It is difficult to control when it occurs in the units. Traffic does increase during the winter months when we have more visitors in town. We hope the rest of your stay was enjoyable and you choose to stay with us again.

10/10 Excellent

Myrtle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
At home comfort.
Stayed 7 nights in Feb 2023
Response from Kim at Royal Sea Cliff on Mar 7, 2023
Aloha and thank you for taking the time to provide your comments. We hope you are able to return to "the comfort of home" soon!

6/10 Okay

Elaine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice and responsive, the condo was nicely decorated . Three major problems, first, the condo was next to Alii road, as a result we had a lot of noise from the road, plus every morning at 530 am , the garbage truck came by and woke us up. We had a an"ocean view" room but it is was the farthest unit from the water, that was not explained to us in advance , if we knew that in advance we would have found another location, Third, one of the guests or owners above us was quite loud, he apparently was playing video games and was constantly yelling and swearing at all hours. I would not recommend this unit to any of our friends. We may consider going back to Royal Sea Cliff if we had a different unit that was closer to the water and away from the road noise and the loud neighbor.
Stayed 8 nights in Feb 2023
Response from Kim at Royal Sea Cliff on Feb 24, 2023
Aloha Elaine and thank you for taking the time to share your comments. We hope if you decide to return that you will look into booking an oceanfront unit these units are all 'on the ocean'. I hope the noisy neighbor issue was resolved if it was during our quiet time which is 10pm to 8am. Mahalo

6/10 Okay

Imelda

Traveled with family and small children
Disliked: Amenities
No hot water shower 😔 kitchen and showers not updated
Stayed 5 nights in Feb 2023
Response from Kim at Royal Sea Cliff on Mar 7, 2023
Aloha Imelda, After researching your comment about hot water I found that our maintenance team responded and adjusted the temperature and also recommended time between showers for 6 (or more) people would allow the water to heat sufficiently. Thank you for allowing us to better serve our guests needs.

8/10 Good

Angel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parking was good. Grounds were pretty. Rooms and lania were clean. There was no bugs.
Stayed 2 nights in Feb 2023
Response from Kim at Royal Sea Cliff on Feb 18, 2023
Aloha Angel, thank you for taking the time to give us your comments we appreciate it. Hope you will choose to return in the future.

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice condo. Perfect for the two of us. Appreciated being able to extend check out to the evening for $100.
Stayed 7 nights in Feb 2023
Response from Kim at Royal Sea Cliff on Feb 13, 2023
Aloha we appreciate you taking the time to share this comment and selecting to stay at the Royal Sea Cliff. We are happy the unit was available at the time for a late check out. We hope you will return here again soon.

10/10 Excellent

Sheryl, Riverbank

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Underground parking bonus! Two nice pools. Roomy condo with two bedrooms, ocean view. Nice grounds. Quiet
Stayed 6 nights in Jan 2023
Response from Kim at Royal Sea Cliff on Feb 13, 2023
Aloha we appreciate you taking the time to share this comment and selecting to stay at the Royal Sea Cliff. We hope you will return here again soon.

10/10 Excellent

tracie

Stayed 2 nights in Feb 2023
Response from Kim at Royal Sea Cliff on Mar 7, 2023
Aloha Tracie, thank you for taking the time to share your review for your stay with us. We hope you will return to see us again!

10/10 Excellent

Robert Scott

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kalani the night time receptionist set the tone for our wondeful vacation ti the big island. She is AWESOME! She was friendly, knowledgable, kind, and honest. Thank her for making my daughter and i trip! We will go back because of her.
Stayed 5 nights in Feb 2023
Response from Kim at Royal Sea Cliff on Feb 9, 2023
Mahalo Robert! I will pass on this information to Kalani, we are very fortunate to have staff that really do care about our guests and their families. Happy you enjoyed the island and choose to stay with us. Take care and A hui hou (until we meet again).

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2023
Response from Kim at Royal Sea Cliff on Mar 7, 2023
Aloha Brian, Thank you for taking the time to rate your stay with us. We hope we can continue to improve because all of our guests are important to us.Mahalo

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
If we go back to Kona we will certainly be booking our stay here. Our unit with two beds and 2 baths with a fabulous ocean view was fantastic!! Owners have decorated and provided great kitchen amenities.
Stayed 7 nights in Jan 2023
Response from Kim at Royal Sea Cliff on Jan 30, 2023
Aloha Craig, Mahalo for taking the time to give us your feedback, we really do appreciate it. We will certainly share this with the owner and our staff! Hopefully you will return to Hawaii Island in the future!

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoy the quiet, relaxed qualities of this property with amazing views, good pool areas and a relatively small number of guests.
Stayed 10 nights in Jan 2023
Response from Kim at Royal Sea Cliff on Feb 1, 2023
Aloha Laurie, thank you for taking the time to give us your feedback, we appreciate it! This is exactly how I feel coming to work here every day. Hope you have an opportunity to return and share your comments with your family and friends.

8/10 Good

Debbie

Stayed 12 nights in Jan 2023

8/10 Good

Erin

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2023