Ratings based on 1,019 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from seattle

Too many inconveniences

Posted Jun 29, 2015
We loved the location and the layout of the hotel, although it didn't win us over because of these few things. (1) The power went out in the middle of the night and our room reached astronomical temperatures. (2) they skipped cleaning our room a couple times. (3) bugs all over inside our room. (4) broken back sliding door wouldn't shut all the way therefore tripping the AC on and off. (5) the pool closes at 8pm!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando Fl.

Staff, Great!!!,

Posted Jun 28, 2015
Pros: The awesome swimming pool and the Ray lounge.
Cons: Bathroom fan was inop........
Location: Great location,
I had a wonderful time at the Sheraton Kona Resort & Spa at Keauhou Bay!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Family hotel with great amenities and service

Posted Jun 27, 2015
Upon arrival, staff are very welcoming. It is a great place for kids with a lot of history to impart. You won't be disappointed!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Fontana, CA

Room was not up to par

Posted Jun 24, 2015
Pros: Very beautiful grounds & the semblance of seclusion coupled with the proximity to happening places (beaches and shopping including restaurants); gym
Cons: Customer service/friendliness of staff; cooling system in rooms
Location: Ideal location to view the sunset; I would have liked to be a bit closer to the beach but it was still ok; within 1.5mls to snorkeling
Beautiful surroundings and layout of hotel but the room was not up to par. The AC was set to 65 with hopes of cooling down the room but for the entire stay (7days) the lowest reading on the temperature gage was 73 degrees and it felt like 83 degrees or higher most of the time. In addition, condensation from the AC dripped/wet the carpet as you enter the room. I've been to motels with better working/cooling mini-fridge. There were very few staff members that were truly hospitable. The concierge and gift shop staff, though not impolite or rude, were the worst. They sent out vibes that seems to ask the guests not to bother them; they were not inviting at the least; on two occasions I waited several minutes for service while the concierge and later the gift shop staff were on the phone (sounded like personal conversation) and they didn't even have the courtesy to acknowledge I was there; a look in my direction would have been ok.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oahu, HI

Great views and awesome facilities

Posted Jun 21, 2015
Very friendly pool side staff, got to know us on the first day by name. Loved the game room, pool races, and attention to service by the pool. Only disappointment was the lack of staff at breakfast. There were lots of tables open but not cleaned off. Slow to seat us, slow to clean tables, and we had to flag down someone for drinks twice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Sheraton at Keauhou stay

Posted Jun 15, 2015
We had an excellent time. Staff was friendly. Accommodations were very nice. Great swimming pool in inner courtyard that is connected by a lazy river to an outer pool with slide. Great for families. Beautiful grounds.
5 out of 5
Recommended
for Everyone
by A verified traveler from 神戸市、JAPAN

リッチな気分のホテル

Posted Jun 11, 2015
Pros: 雰囲気が気に入りました。フロントのお姉さんも美人で素敵でした。
マンタに会えなかったのが残念でした。何度でも訪れたいホテルです。景色は抜群。静けさも良かったです。オーシャンビューの部屋ならもっとリッチな気分になれたかも知れません。ゆっくりと休まることができました。
5 out of 5
Recommended
for Everyone
by A verified traveler from waverly va

great hotel staff where awesome

Posted Jun 8, 2015
Pros: so very clean
Cons: a little more on the menu that is child friendly
Location: the shopping was nice you should rent a car the taxi a little high
the staff at the hotel where so very helpful and friendly for the ladys at the coffee stand in the early am 6am there always had a smile to the pool staff its was a great trip
5 out of 5
Recommended
for Everyone
by A verified traveler from PALMDALE

Posted Jun 4, 2015
Pros: Everything was great!!!!
Cons: To us everything was perfect.!!
Location: The location was great. Especially the trolley that took us to the different areas nearby including the restaurants and the cute little shops.
Had a great stay at this hotel! Super comfy beds & great room sevice! Great view looking over the ocean too! my wife and I love the trolley!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Co

Nice Self Contained Resort

Posted May 28, 2015
Pros: The grounds and the pools were perfect.
Location: The location is okay if you have a car otherwise you are fairly stuck unless you use the trolley.
The Sheraton was beautifully landscaped. The pools were great and large. Everyone who worked there was quite friendly and helpful. Overall, it was a great stay. I would definitely recommend it to others.