Ratings based on 1,019 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler from seattle
Too many inconveniencesPosted Jun 29, 2015
We loved the location and the layout of the hotel, although it didn't win us over because of these few things. (1) The power went out in the middle of the night and our room reached astronomical temperatures. (2) they skipped cleaning our room a couple times. (3) bugs all over inside our room. (4) broken back sliding door wouldn't shut all the way therefore tripping the AC on and off. (5) the pool closes at 8pm!
for Everyoneby A verified traveler from Orlando Fl.
Staff, Great!!!,Posted Jun 28, 2015
Pros: The awesome swimming pool and the Ray lounge.
Cons: Bathroom fan was inop........
Location: Great location,
I had a wonderful time at the Sheraton Kona Resort & Spa at Keauhou Bay!!
for Everyoneby A verified traveler
Family hotel with great amenities and servicePosted Jun 27, 2015
Upon arrival, staff are very welcoming. It is a great place for kids with a lot of history to impart. You won't be disappointed!!
for Everyoneby A verified traveler from Fontana, CA
Room was not up to parPosted Jun 24, 2015
Pros: Very beautiful grounds & the semblance of seclusion coupled with the proximity to happening places (beaches and shopping including restaurants); gym
Cons: Customer service/friendliness of staff; cooling system in rooms
Location: Ideal location to view the sunset; I would have liked to be a bit closer to the beach but it was still ok; within 1.5mls to snorkeling
Beautiful surroundings and layout of hotel but the room was not up to par. The AC was set to 65 with hopes of cooling down the room but for the entire stay (7days) the lowest reading on the temperature gage was 73 degrees and it felt like 83 degrees or higher most of the time. In addition, condensation from the AC dripped/wet the carpet as you enter the room. I've been to motels with better working/cooling mini-fridge. There were very few staff members that were truly hospitable. The concierge and gift shop staff, though not impolite or rude, were the worst. They sent out vibes that seems to ask the guests not to bother them; they were not inviting at the least; on two occasions I waited several minutes for service while the concierge and later the gift shop staff were on the phone (sounded like personal conversation) and they didn't even have the courtesy to acknowledge I was there; a look in my direction would have been ok.
for Everyoneby A verified traveler from Oahu, HI
Great views and awesome facilitiesPosted Jun 21, 2015
Very friendly pool side staff, got to know us on the first day by name. Loved the game room, pool races, and attention to service by the pool. Only disappointment was the lack of staff at breakfast. There were lots of tables open but not cleaned off. Slow to seat us, slow to clean tables, and we had to flag down someone for drinks twice.
for Everyoneby A verified traveler
Sheraton at Keauhou stayPosted Jun 15, 2015
We had an excellent time. Staff was friendly. Accommodations were very nice. Great swimming pool in inner courtyard that is connected by a lazy river to an outer pool with slide. Great for families. Beautiful grounds.
for Everyoneby A verified traveler from 神戸市、JAPAN
リッチな気分のホテルPosted Jun 11, 2015
for Everyoneby A verified traveler from waverly va
great hotel staff where awesomePosted Jun 8, 2015
Pros: so very clean
Cons: a little more on the menu that is child friendly
Location: the shopping was nice you should rent a car the taxi a little high
the staff at the hotel where so very helpful and friendly for the ladys at the coffee stand in the early am 6am there always had a smile to the pool staff its was a great trip
for Everyoneby A verified traveler from PALMDALE
Posted Jun 4, 2015
Pros: Everything was great!!!!
Cons: To us everything was perfect.!!
Location: The location was great. Especially the trolley that took us to the different areas nearby including the restaurants and the cute little shops.
Had a great stay at this hotel! Super comfy beds & great room sevice! Great view looking over the ocean too! my wife and I love the trolley!!!!!
for Everyoneby A verified traveler from Denver, Co
Nice Self Contained ResortPosted May 28, 2015
Pros: The grounds and the pools were perfect.
Location: The location is okay if you have a car otherwise you are fairly stuck unless you use the trolley.
The Sheraton was beautifully landscaped. The pools were great and large. Everyone who worked there was quite friendly and helpful. Overall, it was a great stay. I would definitely recommend it to others.