Ratings based on 847 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Excellent location and staff

Posted Mar 27, 2015
Great experience, excellent location with very professional and courteous stafff. Sandy beach a bit small, activities a bit limited, but very good facilities and relaxing environment
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2015
Pros: Grounds and location.
Placed in the worst partial ocean view room! Probably because we booked through Expedia.
5 out of 5
Recommended
for Families
by A verified traveler

Exquisite Hawaiian Experience

Posted Mar 17, 2015
Pros: Sheltered beach with reef area like National Geographic, with abundant marine fish and sea turtles.
Cons: Better communication of wi-fi policy. It was free, but the login screen made it appear to be provided on daily fee basis. More kid meal options.
Location: No need to leave the beach area if what you want is unique snorkeling, though we did take a private snorkeling excursion. Zip line an hour 1/2 away.
We were greeted with warmth from the moment we arrived. Our double queen room was simply exceptional, with a lanai balcony overlooking the tropical gardens and waterfalls. Beds were roomy and comfortable. The well-appointed bathroom had two showers (stall and tub) and separate toilet, and wash lines for drying swimsuits. Each night there was a turn down service and we received fresh towels for the four of us, and bottles of water. We talked with the concierge desk three times and decided to take the Umauma Zip Line tour and Fair Winds II snorkel cruise. The concierges were personable and very helpful, providing directions and advice about our road trips. We used the pool just once, only because we became so addicted to the beach/reef area. Once the kids tried snorkeling for the first time, we were hooked and spent hours every day in the reef area! We tried canoeing and paddle boarding too, and the beach shack assistants gave us advice on using the gear. We bought the activity pass. The variety of marine fishes and sea turtles within 50 yards of shore was stunning. We alternated breakfasts between the brunch in the Orchid restaurant and simple fruit/muffin fare at the deli. I truly wish there had been a continental breakfast offered other than through room service. Best kept secret is the free coffee in lobby and outside Orchid restaurant each morning. Beach restaurant was wonderful, but expensive, and a bit too much "cuisine" for teens. Room service excellent
Comment from Hotel Management
Mar 27, 2015 by The Fairmont Orchid, Hawaii, Hotel Management
Aloha! Thank you so much for your detailed review. We are thrilled to know about your amazing experiences on our beautiful island and here at the resort. We truly appreciate your compliments, and your valuable suggestions for ways we can improve. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Maple Valley, WA

Amazing hotel in the big island

Posted Mar 14, 2015
This hotel is beautifly kept and the staff is great. Of all the hotels we have stayed at on the big island this is our favorite. Food is reasonably priced compared to others and is always delicious. Drinks are overpriced but it's a resort. The reef has tons of life and the Honu (green turtle) beach is my kids favorite. They unfortunately took away the awesome zero entry sand bottom hot tub. That was disappointing.
Comment from Hotel Management
Mar 21, 2015 by The Fairmont Orchid, Hawaii, Hotel Management
Aloha David, we are so pleased to know the Fairmont Orchid is your favorite on Hawaii Island. Thank you so much for choosing to stay with us - we look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt Lake City, Utah

Great place for a vacation stay in Hawaii

Posted Mar 9, 2015
Pros: I liked the grounds, the staff and the full service philosophy of the Orchid: give the vacationer what they want and they will come back.
Cons: Not much that I can think of except that the bartender at Brown's restaurant doesn't know how to make a Manhattan, but that is minutia!
Location: Everything is close by. Swimming (pool and ocean); sailing; helicopter rides; restaurants; spa; and a helpful concierge department for any thing else
My wife and I spent 7 days at the Fairmont Orchid and found the stay utterly enjoyable. We did not want to leave. Since my wife is a novice at snorkeling, the small, snorkeling grotto on the beach was a prime attraction when I was looking at properties. One can snorkel in a shallow environment and then with more confidence venture further off shore. The staff went out of their way in greetings and in help. Every staff member made an effort to address each visitor by their proper name. The restaurants were great: Brown's and Norio's. The deli was very convenient for a light breakfast instead of having to put up with a buffet every morning. The pool was great and pool-side service was also excellent. Family fun and activities are abundant or you can just recluse yourself to a spot under a palm tree on the beach with your favorite book. The Spa facilities and services were quite relaxing and served only to accent the entire vacation experience. Overall, you don't have to leave the hotel very often except for sightseeing activities and shopping, all of which is within a few minutes of the hotel. Although I am not a stranger to the Big Island, this was my first time at this resort. I will come back!
Comment from Hotel Management
Mar 21, 2015 by The Fairmont Orchid, Hawaii, Hotel Management
Aloha Mike, thank you so much for sharing your recent experience at the Fairmont Orchid. We are excited to know that with one exception your stay met all of your expectations. We appreciate your nice comments about our staff and service and our beautiful property. Please come back and visit us again soon.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Tokyo

洗練されたホテル

Posted Feb 26, 2015
Pros: 部屋の設備
Location: マウナケアに行きましたが、満天の星空が素晴らしかったです。
時期的に家族連れが多かったです。しかし騒がしいこともなく、快適に過ごせました。 水回りが調子悪かったところも、スタッフに伝えたらすぐに対応してくれました。 全体的に良かったかなと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati

Amazing hotel on the Big Island

Posted Feb 23, 2015
Hands down, the Fairmont is the nicest luxury hotel on the Big Island. Rooms are updated and very comfortable. Prices are within reason and the pool/beach is well maintained and the sunsets are awesome. We have extended our stay and booked 3 more nights at the Fairmont.
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Orchid, Hawaii, Hotel Management
Aloha Jon D, many thanks for your kind review -please come back again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san jose, ca

First class all the way

Posted Feb 22, 2015
In all aspects hotel/resort - there is absolutely nothing to complain about. Rooms are spacious, clean and comfortable. Common areas are georgeous and inviting. The staff is very accomodating and friendly. Lastly, the beaches and activites are awesome. My only complaint is that i am vegan and while there were options, they were pretty scarce, a bit bland, and outrageously expensive (and thats compared to steaks and seafood in the same restaurants!)
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Orchid, Hawaii, Hotel Management
Aloha Chris, many thanks for your positive comments about your recent stay with us. We appreciate your feedback about the availability of vegan options, and will share your comments with our culinary team and use it to improve. Thank you very much for being our guest, we look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Feb 22, 2015
This was a beautiful hotel with very friendly staff, and blurred boundaries between inside and outside, perfectly incorporating the natural environment into the hotel. There were friendly cats on the hotel grounds and great restaurants, as well as one of the only in tact beaches we found on the island. This winter, most of the beaches were washed away by the tides.
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Orchid, Hawaii, Hotel Management
Aloha Jay, thank you for sharing your recent experience at The Fairmont Orchid. We are pleased to learn that you enjoyed your stay and hope to welcome you back in the future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Hawaiian dreams

Posted Feb 20, 2015
Great sun kissed location. What is there to say when you're relaxing by the pool or the beach with your favorite cocktail watching the whales play in the water right in front of you? Can't have the "grouchies" here! Go. - Relax--Play---Enjoy Repeat, repeat, repeat .......
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Orchid, Hawaii, Hotel Management
Aloha Laurie, thank you for your fun review, we couldn't agree more!