Superior Suite, 2 Bedrooms, Non Smoking | Private kitchen | Microwave, coffee/tea maker, cookware/dishes/utensils

Reviews of Portmans Motor Lodge

4 out of 5
Portmans Motor Lodge
401 Railway Road, Hastings

Reviews

9.2

Wonderful

Rating 10 - Excellent. 182 out of 279 reviews" "
Rating 8 - Good. 83 out of 279 reviews" "
Rating 6 - Okay. 8 out of 279 reviews" "
Rating 4 - Poor. 4 out of 279 reviews" "
Rating 2 - Terrible. 2 out of 279 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an great relaxing stay, loved the jet spa especially after the long drive
Stayed 1 night in Mar 2024
Response from Kaye on Apr 9, 2024
Thanks very much. We are happy you enjoyed the stay and our spa bath.

10/10 Excellent

Linda

Stayed 1 night in Mar 2024
Response from Kaye on Apr 14, 2024
Thank you. All feedback is appreciated.

8/10 Good

brendon

Liked: Cleanliness, staff & service, property conditions & facilities
well located friendly would stay again
Stayed 3 nights in Mar 2024
Response from Kaye on Mar 19, 2024
Thanks very much. We look forward to seeing you again.

10/10 Excellent

Lance

Stayed 2 nights in Feb 2024
Response from Kaye on Apr 9, 2024
Thank you. We appreciate the rating.

10/10 Excellent

Ivona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fit for purpose that met our needs. The staff are lovely and were positively responsive to a little mishap with a hose that was left running by other people which left a little bit of our floor wet. They gave us a fan and towels to fry it off and even treated us with some burgers. Going the extra mile with a smile. Thank you for your hospitality.
Stayed 2 nights in Jan 2024
Response from Kaye on Jan 31, 2024
Thank you very much. We're glad you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kaye on Jan 26, 2024
We appreciate the rating.

10/10 Excellent

Lars

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bedroom apartment was fantastic. Great for a family and so convenient.
Stayed 1 night in Jan 2024
Response from Kaye on Jan 26, 2024
Thanks very much. We're glad you enjoyed your stay.

10/10 Excellent

YAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Dec 2023
Response from Kaye on Jan 26, 2024
Thank you for the rating.

10/10 Excellent

Shams

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how neat it is and the friendly family owners. I recommend better toiletries in the bathroom but that is only a minor thing. The pool looks small but we actually had so much fun with the our kids in it and the motel provided the towels, awesome!
Stayed 2 nights in Dec 2023
Response from Kaye on Jan 26, 2024
Thanks very much. We're glad you enjoyed your stay.

10/10 Excellent

gareth

Stayed 3 nights in Dec 2023
Response from Kaye on Jan 26, 2024
Thanks. We appreciate the rating.

10/10 Excellent

Lynelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kaye on Jan 26, 2024
Thank you. We really appreciate the rating.

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kaye on Jan 26, 2024
Thanks very much. We appreciate the rating.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here for us, both times check in has been quick and easy, the property has a high level of cleanliness with lovely touches. The beds and pillows were amazing. Will definitely visit again.
Stayed 2 nights in Nov 2023

8/10 Good

John William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good place for an overnight stay
Stayed 1 night in Nov 2023

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed our stay, felt welcomed when picking up our key. Lovely room and so spacious, everything we needed, only downfall is we wished we stayed longer. Will definitely choose them again when we are up this way and we'll bring our kids. Thank you.
Stayed 1 night in Oct 2023

10/10 Excellent

Rawinia

Liked: Cleanliness
Nice and clean, plenty towels and comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Helen

Stayed 1 night in Jun 2023
Response from Kaye on Jul 26, 2023
Thank you very much. We appreciate the positive feedback.

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quiet The Staff were friendly, and efficient. The room were fresh and clean. Power socket in the bath room did not work.
Stayed 1 night in May 2023
Response from Kaye on Jun 3, 2023
Thanks very much. The bathroom power socket has a cut out switch which had been activated. Pushed the green button and it was all back working.

10/10 Excellent

Prezzy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Kaye on Jun 3, 2023
Thank you.

10/10 Excellent

Alan

Stayed 2 nights in Apr 2023
Response from Kaye on Jun 3, 2023
Thank you.

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay in the unit 👍😊
Stayed 1 night in Apr 2023
Response from Kaye on Jun 3, 2023
Thank you. We're glad you enjoyed your stay

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great spot to stay. Comfortable room and great daily service.
Stayed 2 nights in Apr 2023
Response from Kaye on Jun 3, 2023
Thanks for the positive feedback. It is appreciated.

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Trinette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were welcoming and helpful. Really enjoyed our stay
Stayed 2 nights in Jan 2023
Response from Kaye on Feb 20, 2023
Thank you very much. We're happy you enjoyed your stay & will pass on your compliments to our staff.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely well maintained premises. Easy friendly checin. I did struggle to reach things in the top shelf, but i always do.
Stayed 1 night in Jan 2023
Response from Kaye on Feb 20, 2023
Thank you & I feel your pain on the top shelf issue as I am unable to reach them either. Luckily my partner is somewhat taller than I.

10/10 Excellent

Rajneel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to amenities. Breakfast was good value for money and filly. Room had little smoking smell. It could be my nose as I have bad smell allergie. Overall happy with location and service. Definitely stay again. Happy business!!!
Stayed 1 night in Jan 2023
Response from Brian on Feb 20, 2023
Thank you very much. Guests are (currently) permitted to smoke outside the rooms & smokers generally have a lingering smell from their clothes etc. that we try hard to eliminate but it's not always 100% successful. The sooner the practice is fully banned the better!

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Hastings
Comfortable and location works
Stayed 2 nights in Jan 2023
Response from Kaye on Feb 20, 2023
Thank you & we're glad you enjoyed your stay.

10/10 Excellent

Ishwar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Response from Kaye on Feb 20, 2023
Thank you. We appreciate you taking the time to post a review.

10/10 Excellent

bertrand

Stayed 1 night in Nov 2022
Response from Kaye on Dec 13, 2022
Thank you for taking the time to post a review score.

4/10 Poor

Rex

Traveled with group, Business traveler
Disliked: Staff & service, property conditions & facilities
Pulled up in a modest-sized camper van. Reception was immediately unfriendly, unhelpful. Room was right on a major thoroughfare. I've been staying in NZ hotels for three months, and they are, across the board, spectacular. This wasn't a bad motel by American standards, but by NZ standards it was the worst I've stayed in.
Stayed 1 night in Aug 2022
Response from Brian on Aug 4, 2022
Thank you Rex. You and your rude and entitled driver are not welcome at our Motel. Over sized vehicles are explicitly excluded and your camper is certainly not modest in size. You also left it parked at our Motel 2 hours after check out time without so much as a by your leave. We were very glad to see you drive away and not return.

8/10 Good

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found it clean and tidy, handy to town to walk to and from. staff very helpful
Stayed 2 nights in Apr 2022
Response from Kaye on May 23, 2022
Thank you John. We're glad you enjoyed your stay.

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Cherri-Kei, Auckland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was home away from home. Tony is absolutely fantastic, when ever were back in Hastings Portmans Motor Lodge is our first choice always.
Stayed 2 nights in Apr 2022
Response from Kaye on May 23, 2022
Thanks very much. Your kind feedback is appreciated.

8/10 Good

Julie, Aramoho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, Close to train lines so a bit noisy. Beds soft.
Stayed 1 night in Mar 2022
Response from Kaye on Mar 24, 2022
Thanks very much. We're glad you enjoyed your stay.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Tavita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very good it was nice an quite room was very tidy and comfortable parking was right outside my door swimming pool was perfect for the hot day and service was very friendly highly recommend Portmans motor lodge to anyone.
Stayed 1 night in Jan 2022
Response from Kaye on Feb 10, 2022
Thanks very much. We're so happy you enjoyed your stay.

8/10 Good

bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No issues with our stay. Highly recommended.
Stayed 1 night in Jan 2022
Response from Kaye on Jan 9, 2022
Thanks very much. See you next time.

10/10 Excellent

Gang

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Kaye on Jan 6, 2022
Thanks very much. We appreciate the love.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Kaye on Jan 4, 2022
Thanks very much. We're glad you enjoyed your stay.

10/10 Excellent

Terryann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, good facilities, pool etc. I liked the blackout curtains and could sleep in!
Stayed 2 nights in Dec 2021
Response from Kaye on Jan 4, 2022
We're happy you had a great sleep. Thanks for staying with us.

4/10 Poor

Beatrice

Traveled with group
Liked: Staff & service
Pretty unwelcoming check-in, although we were able to check-in slightly earlier. We requested couple extra towels but was declined rather condescendingly being told we already had 4 🙄 thank you but we could count!
Stayed 1 night in Nov 2021
Response from Brian on Nov 28, 2021
Thank you for taking the time to post a review. While we do all we can to accomodate additional requests from guests, there are limits and we are very comfortable with how you were treated on this occasion. You would be best advised to book elsewhere in the future.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place for us to stay as it had all the amenities we required and was most convenient.
Stayed 2 nights in Nov 2021
Response from Kaye on Nov 27, 2021
Thank you very much. We're happy you enjoyed your stay.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Clean but needs upgrade
Well located for central Hastings and very clean but in need of an upgrade, especially the bathroom which had water stains from leaks around shower and toilet. Shower door didn’t close properly. Some rooms noisy from the passing train and traffic.
Stayed 4 nights in Nov 2021
Response from Kaye on Nov 9, 2021
Thanks very much. We're glad you enjoyed your stay. See you next time.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Kaye on Nov 9, 2021
Thanks for posting a score. it is appreciated.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good
Stayed 1 night in Oct 2021
Response from Kaye on Nov 9, 2021
Thank you Carolyn. We appreciate the feedback.

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wer great
Stayed 2 nights in Oct 2021
Response from Kaye on Oct 29, 2021
Thanks very much Jay. We're pleased you enjoyed your stay.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the train passing by ..everything else was excellent..I will stay there again Thank you Tony for the good friendly service
Stayed 1 night in Oct 2021
Response from Kaye on Oct 26, 2021
Thank you very much. We appreciate having Tony available for minding the motel when we are away.

8/10 Good

S J

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Kaye on Oct 17, 2021
Thanks very much. We're glad you enjoyed your stay.