Ratings based on 231 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Auckland

Business travel (Short Stay)

Posted Jun 30, 2015
Pros: It was clean and breakfast was a full breakfast
Cons: No wardrobe to hang clothes. Did not find coat hangers until last morning (they are in bottom drawer) difficult to fill jug
Location: Location good Just Napier is very very quiet on a Saturday night
Checked in at 1815 and was politely but firmly told "we were waiting for you". ( Check in closes at 1800 ) I had been in forest all day and was reliant on other people for travel. Booked and paid all good. Found out breakfast was included and that was good Location was suitable for what I wanted but eating places around the VR were minimal. I could not believe how hard it was to find a place to eat on a Saturday night ...to be fair Breakers is two minutes away but they were fully booked out with large groups. Finally found a Thai take away.
1 out of 5
by A verified traveler from Jury, J.Y.R

Hotel Staff Very Rude

Posted Apr 27, 2015
Went to check in with my partner and 1 year old son and the receptionist looked at my little family like we had just walked in from the street, little did she know we had just traveled 6 hours.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Nice Place

Posted Apr 6, 2015 on Hotels
Nice place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Okay

Posted Mar 30, 2015
Pros: Location
The hotel was okay but it wasn't clear as to whether breakfast was available. We woke to the smell of bacon but couldn't see if it was coming from the hotel. Reception closed early and we were given a key to the back entrance.
3 out of 5
by A verified traveler

Short Stay

Posted Mar 23, 2015
Pros: Location
Cons: The smell in the bathroom, service of staff
Location: Just around the corner from the main shopping street, eateries close by, walk to Marine Parade
On arrival we stood at reception while the receptionist was on the phone for three minutes before she acknowledge us telling us she wouldn't be long, we continued to stand waiting until she was finished!! Not a great first impression. The room was lovely and clean and comfortable but the bathroom had an overwhelming smell of sewage. We paid for a deluxe room with free parking...we didn't receive free parking having to park on the street and feed meters over our stay, 8am on a Saturday morning... Although the hotel has a great location for the city, I wouldn't recommend it to friends
3 out of 5
Recommended
for Couples
by Peter from Haverdal

Perfekt läge i en underbar art deco miljö!

Posted Mar 21, 2015 on Hotels
Utmärkt läge, trevlig personal. Kanske en aning för kontrollerande då d kopierade både kreditkort och körkort! Bra frukost mätt ned NZ- mått.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manawatu

Wonderful stay!

Posted Mar 19, 2015
Wonderful place to stay, we were in Napier for a concert and coud not have picked a better locaton, central to everything! Extremly friendly staff and lovely modern facilites of a high standard, stay fnished off with a lovely Buffet bteakfast in the dining room, we will be back for sure!!!!
2 out of 5
Recommended
for Couples
by kenji from 日本

最悪

Posted Mar 19, 2015 on Hotels
レセプションの対応が悪すぎる。 二度と泊まりたくない。
5 out of 5
Recommended
for Couples
by Alana from Brisbane

Hidden Gem

Posted Mar 17, 2015 on Hotels
A very pleasant surprise. This hotel had great size rooms, very comfortable bed, great shower and close to everything, and breakfast as well. Very friendly staff. Would definitely stay here again.
2 out of 5
Recommended
for Personal Event
by A verified traveler

The service let this very stylish hotel down

Posted Mar 13, 2015 on Hotels
Very modern tidy hotel right in town. My room was comfortable but not clean. Prior guests empty shampoo bottles in the shower, white substance spilled all down the bedside table, the kitchenette draws were greasy with finger prints and breakfast wasn't well catered, I didn't have salt or pepper at my table and there were no knives to eat with, the food wasn't coming out fast enough for the guests and a lot people were asking staff for simple, expected things like, cutlery etc. Even though breakfast was included in the stay it wasn't great service. Being such a modern hotel I would expect my room to be easily cleaned and look well presented. The staff were friendly enough and it's an excellent location to Napier CBD. The hygiene and service let this very stylish hotel down