Lobby
Check availability

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
20 Saw Mill River Rd., Hawthorne, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 386 out of 641 reviews" "
Rating 8 - Good. 170 out of 641 reviews" "
Rating 6 - Okay. 44 out of 641 reviews" "
Rating 4 - Poor. 23 out of 641 reviews" "
Rating 2 - Terrible. 18 out of 641 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

BARBARA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent room and breakfast was great
Stayed 1 night in Apr 2024

10/10 Excellent

Therese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, helpful people
Stayed 2 nights in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property due to its proximity to Westchester Medical Center. The room was clean and spacious, and the staff was very nice. I would recommend this property.
Stayed 2 nights in Mar 2024

10/10 Excellent

Charles, Cumberland

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities
very loud during the night, could hear neighboring rooms and hallway easily.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jane, Kennesaw

Traveled with partner
Older property. King room was large. Hotel had a funky smell throughout. Bed and linen were fine. Unfortunately, there were families that failed to supervise their children at midnight. They were loud running up and down the hallway. We were only at the hotel for 4 hours and just needed some sleep, but with kids running around loudly, that didn’t happen. When we left, the hallway reeked of pot. It’s a no smoking hotel. I would definitely not stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

I was pleasantly surprised at how well lit and safe I felt! Clean comfortable and kind staff!!
Stayed 1 night in Mar 2024

8/10 Good

Tatsuya

Stayed 11 nights in Feb 2024

10/10 Excellent

Nicole, Somers Point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Feb 2024

2/10 Terrible

Bobby

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old needs renovation !!!
Stayed 1 night in Feb 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Jewmekia

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff horrible
Stayed 1 night in Feb 2024

8/10 Good

Monica, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a walker it is a hard place to stay. Even to get to the medical appointment, i had to walk through the brush to get next door, no sidewalks. 😂
Stayed 1 night in Jan 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Meh…not impressed
I guess we expected more due to price. Strictly average hotel with a decor vibe that felt like the country duck theme so popular in the late 80s. Room was clean and rather quiet though the window faced the parking lot. All the bed linen had the room number written on it using a black permanent marker. All the bed pillows had plastic outer covers, like the kind you find in hospitals. I’m sure they’re much easier to keep clean than a typical pillow, but they make for an uncomfortable night of sleep. Every time one of us would move our head, the plastic on the pillows would crackle. Sheets and blanket were clean and soft, but blanket was thin like it had been washed too many times and the batting/filling had lost its loft and fluffiness. We had to compensate by turning up the thermostat as the guy at the front desk said they didn’t give guests extra blankets. That was a first. He was in a bad mood all around and was snappish with every guest. He was in shift the next morning as well when we checked out. Refused to print us a receipt and told us to contact the hotel online to ask for one. The breakfast area attendant however was a compete ray of sunshine. Super friendly, very sweet, and did her utmost to make sure every person who came in for food or coffee was taken care of. We didn’t get a chance to catch her name, but whomever she is - please Comfort Inn, give her a raise!
Stayed 1 night in Jan 2024

10/10 Excellent

ALINA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Kenneth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our noisy stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

michael

Stayed 4 nights in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great property clean rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Orelis

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and nice
Stayed 1 night in Oct 2023

10/10 Excellent

Giselle

Stayed 3 nights in Jan 2024

8/10 Good

Khalil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propre , bon accueil
Tout à fait correct pour le prix.
Stayed 2 nights in Dec 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Dec 2023

8/10 Good

Diane

Stayed 1 night in Dec 2023

8/10 Good

Julie, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nikola, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lorena

Traveled with family
The room was very clean and the hotel itself looked very clean. Beds were comfortable and the room was very spacious. I would definitely recommend this hotel to anyone staying in this area.
Stayed 3 nights in Dec 2023

8/10 Good

Mr Anthony

Comfortable
Stayed 2 nights in Dec 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean. Staff very accommodating. I stay here every time I come to Westchester.
Stayed 1 night in Dec 2023

10/10 Excellent

WILLARD, Goshen

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Charles, Cumberland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel as it advertised queen beds. Very disappointed that they were actually full size. Beds were uncomfortable as well. Overall clean quiet nice hotel. Satisfied with our stay but would probably stay somewhere else do to their beds. Room was nice and had a little sitting section which was we used a lot.
Stayed 2 nights in Dec 2023

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

SolMaria

Stayed 1 night in Dec 2023

8/10 Good

Vivian

Liked: Cleanliness, staff & service
The room was a little dated. The mattress was lumpy and hard. The first room I was given had no working heat or AC. I was moved with no issues. The breakfast was good. Location was quiet.
Stayed 5 nights in Dec 2023

10/10 Excellent

Stefanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort at comfort inn
It was good!
Stayed 1 night in Oct 2023
Response from BG on Dec 16, 2023
We appreciate your business hope to see you again in the near future.

8/10 Good

Philip

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
My hotel room was adequate and comfortable. The thermostat control didn't work. I tried to lower the heat and it actually increased a degree. The bathroom was cleaned, but there was substantial crack in the sink basin. The breakfast was good and the staff was very cheerful and attentive. I would stay there again for the same price.
Stayed 1 night in Dec 2023
Response from BG on Dec 16, 2023
We appreciate your business hope to see you again in the near future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie, Brentwood

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Deda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Dec 2023
Response from BG on Dec 16, 2023
We appreciate your business hope to see you again in the near future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 2 nights in Dec 2023