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Reviews of Hampton Inn Hazleton

2.5 out of 5
Hampton Inn Hazleton
1 Top Of The 80's Rd, Sugarloaf, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 375 out of 690 reviews" "
Rating 8 - Good. 210 out of 690 reviews" "
Rating 6 - Okay. 68 out of 690 reviews" "
Rating 4 - Poor. 22 out of 690 reviews" "
Rating 2 - Terrible. 15 out of 690 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway and restaurant. Great view!
Stayed 1 night in Mar 2024

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn always dependable
great stay. greeted warmly. clear info on wifi, pets, breakfast, etc. look forward to another stay when we pass through again.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Denise, Hazle Township

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff, breakfast attendant was fabulous, coffee & tea service along with fresh seasonal fruits availability was excellent. Room was comfortable, heat and AC nicely adaptable to outdoor temps. Overall good stay for purpose of attending our son’s wedding!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jose

Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Stayed 1 night in Aug 2023

4/10 Poor

Kelly

Traveled with family
Liked: Cleanliness, property conditions & facilities
The pool was not heated, it was freezing cold. Most of the staff was cold, unfriendly. One staff member was very nice. The room had very little storage.
Stayed 1 night in Jun 2023
Response from TAG on Aug 2, 2023
Greetings, thanks for sharing this information. We appreciate your time and this information will be under management review. I wish you a great day!

10/10 Excellent

Marianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Stayed 3 nights in May 2023
Response from TAG on Aug 2, 2023
Thanks for contacting us, we appreciate you taking time to tell us how we did. We look forward to welcoming you back.

8/10 Good

Rosy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place

10/10 Excellent

Luis M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and nice service. A real hot breakfast.
Stayed 1 night in Nov 2022

2/10 Terrible

John

Stayed 1 night in Nov 2022

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the hotel was the cleanest hotel iv every stay at!
Stayed 1 night in Sep 2022
Response from TAG on Oct 30, 2022
Thank you for sharing your comment, we appreciate your time and thank you again for staying with us

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When I get there yesterday there was no one to give me my key that’s the only issue other than that it was really a pleasant and great stay
Stayed 1 night in Sep 2022
Response from TAG on Oct 30, 2022
Sorry to hear the Guest Servies Agent was available to you. I'm glad overall you had a wonderful time. Thank you for staying with us

8/10 Good

Joseph T

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility itself was amazing. The breakfast was the best I've ever had at any hotel offering this free amenity. Special thanks to Marie in the breakfast room for providing us such a great experience. The room was so satisfying and the valley view was 2nd to none. The only negative thing I could say about the visit was at the check in. The day manager during our stay was extremely rude. I made our reservation thru Expedia. I called the hotel's customer service line to request an early check in on our two rooms as we were in a wedding party and the wedding started an hour after the normal check in time. We were assured it sure it would not be a problem. She was going to contact the hotel and advise them of the situation. Again, we were assured it would not be a problem. We were only looking for an hour or so early check in time. We were told to call the hotel before we arrived just to make sure everything was okay. So...I called before and was greeted by one of the most arrogant hotel managers I ever had the displeasure of speaking with. She told me that first...If I wanted special privileges I should book directly with the property instead of booking thru Expedia. Second...She told me the customer service agent has nothing to do with her hotel and her assurance means nothing to her. Third...She told me we could check in early if I wanted to pay a half days rate before she would be able to allow us an early check in. Then she hung up on me. Wish I had more room to write more
Stayed 1 night in Sep 2022
Response from TAG on Oct 30, 2022
I'm very sad to read your comments about the Guest Services Manager and how rude she was. I can assure you that is not who we are or represent. If you would decide to stay with us again, please feel free to ask for me, Todd and I will be happy to better assist you. I do thank you for taking time to write, it is much appreciated.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Loved the view!
Stayed 1 night in May 2022
Response from TAG on Jul 20, 2022
Thank you for taking time out of your day to write us a review about your stay. We appreciate hearing from our guests.

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern, clean, and well-maintained. The staff was friendly. The breakfast was very good.
Stayed 1 night in May 2022
Response from TAG on Jul 20, 2022
Thank you for taking time out of your day to write us a review about your stay. We appreciate hearing from our guests.

2/10 Terrible

Marcy, Wilkes Barre

Traveled with family
Liked: Amenities, property conditions & facilities
I booked a room with a vies and paid more for it. When I got to my room I had no view. Front desk told me Expedia did not reserve a room with a view. Contacted Expedia who tried to change room, but none was available. NO PRICE ADJUSTMENT! Wont use again!!
Stayed 1 night in May 2022
Response from TAG on Jul 20, 2022
Thank you for taking time out of your day to write us a review about your stay. We appreciate hearing from our guests.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2022
Response from TAG on Jul 20, 2022
Thank you for taking time out of your day to write us a review about your stay. We appreciate hearing from our guests.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Only negative, it was very loud.
Stayed 1 night in Apr 2022
Response from TAG on May 4, 2022
Thank you for your feedback, we appreciate hearing from our guests

10/10 Excellent

Michelle J

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant time.
Stayed 1 night in Apr 2022
Response from TAG on May 4, 2022
Thank you for your feedback, we appreciate hearing from our guests

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not great for the price
The beds were not comfortable and the towels are not very good quality. The room was $220 per night. I had much better for less. You can tell that the quality is being compromised.
Stayed 1 night in Apr 2022
Response from TAG on May 4, 2022
Thanks for your feedback, we appreciate hearing from our guests

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is a great restaurant next door and you can access this from the hotel
Stayed 1 night in Apr 2022
Response from TAG on Apr 14, 2022
Thanks for your response, I'm glad to hear you enjoyed the restaurant. Thank you for staying

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from TAG on Apr 14, 2022
Thanks for staying with us!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

richard l

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

xhesika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, room comfort
My Birthday
Exceptional
Stayed 2 nights in Feb 2022
Response from TAG on Feb 16, 2022
Thank you for your review, we appreciate hearing from all of our guests. I'm so glad to hear you enjoyed yourself!

10/10 Excellent

deborah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included. The charge for pets is now $40, used to be $25. One night king size bed with 1small dog was $187. Getting steep for one night. Probably will stay in Wilkes Barre for about $100.
Stayed 1 night in Jan 2022
Response from TAG on Jan 31, 2022
Hello, our pet fee has always been $40. The $25 is the incidental hold that is assessed to all guests at check in. Thank you for staying with us, we appreciate your business.

6/10 Okay

Jeff

Business traveler
Ther3 is always a strong smell of drugs (pot) in 5he hallways and elevators
Stayed 1 night in Dec 2021
Response from TAG on Jan 19, 2022
Thank you for your review, we appreciate hearing from our guests

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from TAG on Jan 5, 2022
Thank you for your review, we appreciate hearing from all of our guests. Happy New Year!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean; bed was very comfortable. Would stay at a Hampton inn again.
Stayed 1 night in Jan 2022
Response from TAG on Jan 5, 2022
Thank you for your review, we appreciate hearing from all of our guests. Happy New year!

10/10 Excellent

DJ

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from TAG on Dec 26, 2021
Thank you for your review, we appreciate hearing from our guests

10/10 Excellent

deborah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful! We felt that desk staff really enjoyed their jobs and told me don’t hesitate to ask for anything needed. Checkin was very easy and smooth. Our clerk smiled a lot and asked why we were staying? We had moved from the local area in July and was meeting close friends and family over the weekend. Enjoyed the free breakfast!
Stayed 2 nights in Dec 2021
Response from TAG on Dec 26, 2021
Thank you for your review, we appreciate hearing from our guests

10/10 Excellent

Kathy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was clean , staff very accommodating, room was nice enjoyed the stay
Stayed 1 night in Dec 2021
Response from TAG on Dec 26, 2021
Thank you for your review, we appreciate hearing from our guests

4/10 Poor

Mitzi

Stayed 1 night in Nov 2021
Response from TAG on Dec 17, 2021
Thanks for staying with us, we appreciate your business

8/10 Good

Rosy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Nov 2021
Response from TAG on Dec 1, 2021
Thanks for the review, we enjoy hearing from all of our guests

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was very nice, they stated that we would not have a daily room service which was fine, however, I said we would just need towels and trash cans empty and unfortunately that did not happen. Other than that everything was great and would definitely stay there again.
Stayed 2 nights in Nov 2021
Response from TAG on Dec 1, 2021
Thanks for taking time to write, sorry your request wasn't completed. It will be addressed so it doesn't happen again to you or anyone else. Appreciate the feedback

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Todd on the front desk to the waitstaff in the restaurant to the spotless comfortable room. Our only place to stay in PA
Stayed 1 night in Nov 2021
Response from TAG on Nov 24, 2021
Thank you so much for the kind words, we really appreciate hearing this kind of feedback. I will pass along your kind remarks

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
It was a fine facility, and we enjoyed our stay at the Hampton Inn, Hazleton, PA.
Stayed 1 night in Nov 2021
Response from TAG on Nov 21, 2021
Thank you for your review, we appreciate hearing from our guests

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from TAG on Nov 16, 2021
Thanks for taking time to send us your thoughts on a recent stay with us, we love hearing from our guests!

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience!
Surrounding view was beautiful. Conveniently located where Route 80 and Route 81 intersect and right across from traffic light on exit ramp. Check-in was explained in detail, easy and understandable. All staff were polite, friendly and helpful with anything you wanted or needed. Room was spacious and clean. Would definitely recommend to travelers and would stay at the location again!
Stayed 1 night in Nov 2021
Response from TAG on Nov 16, 2021
Thanks for sharing your thoughts with us, we love hearing from our guests!

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience!
Conveniently located off of Route 81 and Route 80. Surrounding view was beautiful. Check-in process was explained with detail, easy and understandable. Staff was very polite, friendly, and helpful with anything you requested or needed help with. Rooms were spacious and clean. Would definitely stay at this location again and would recommend for travelers.
Stayed 1 night in Nov 2021
Response from TAG on Nov 16, 2021
Thank you for sharing your thoughts on a recent stay, we enjoy hearing from our guests!

10/10 Excellent

Winnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful and we were well pleased with our surroundings. we had a good restful night
Stayed 1 night in Nov 2021
Response from TAG on Nov 10, 2021
Thanks for taking time to write a review, we appreciate hearing from out guests!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from TAG on Nov 10, 2021
We appreciate your time in completing a review. We always appreciate hearing from out guests!

10/10 Excellent

Holly

Stayed 1 night in Oct 2021
Response from TAG on Nov 3, 2021
Thanks for taking time to send a review, we appreciate hearing from our guests.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated. Very clean
Stayed 1 night in Oct 2021
Response from TAG on Nov 2, 2021
Thank you for taking time to complete a review, we appreciate your business

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2021
Response from TAG on Nov 2, 2021
Thank you for taking time to complete the survey, we appreciate your business

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop location
Nice overnight stay. Small public kitchen/ lounge area but great views with nice independent restaurant onsite.
Stayed 1 night in Oct 2021
Response from TAG on Oct 27, 2021
Thank you for taking time to send us a review. I appreciate your response and look forward to seeing you again

10/10 Excellent

Jianping

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from TAG on Oct 27, 2021
Thank you for staying with us, we appreciate your visit and look forward to your return