After being assigned a 2nd floor, we were unable to climb the steps. Upon requesting a 1st floor room Jonathan, who was amazing and accommodated our request. I then joined Wyndams rewards program after learning i could have requested floor prefernce. In addition i booked a king room but in order to get first floor they onlu offered queen size. The hotel was not able to reimburse differnce because it was booked threw third party, Hotels.com. Our stay was pleasant, rooms were very clean and Jonathan did an outstanding job accommodating our needs.