Hi Joel, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your overall experience at our establishment. Regarding the additional reservation fee, we apologize for any confusion or inconvenience this may have caused. The fee you mentioned is a standard practice in the industry, intended to cover various administrative costs associated with managing reservations and ensuring a smooth check-in process. However, we understand that clarity is essential, and we regret any oversight in communicating this fee to you prior to your stay. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind Regards,

Hi Suzanne, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our resort. Your comments are invaluable to us as they help us identify areas for improvement to ensure that all our guests have a pleasant and memorable experience. Your experience does not reflect the level of service we strive to provide, and for that, we are truly sorry. Once again, please accept our sincerest apologies for falling short of your expectations. We value your patronage and hope you will give us another opportunity to exceed your expectations on a future visit. Kind Regards,

Hi Ruben, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate River Ranch Resort & Rodeo soon.Best Wishes,Social Media Support

Hi Allan, Thank you very much for your rating on the Westgate River Ranch Resort & Rodeo. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

Hi Jamie, Thank you for choosing the Westgate River Ranch Resort & Rodeo. We appreciate you taking the time to rate your experience, and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

Hi Damarys, Thank you for your feedback on the Westgate River Ranch Resort & Rodeo! We are so glad to learn that you had an outstanding experience at our resort. We invite you to visit us again soon for another wonderful vacation.Best Wishes,Social Media Support

Hi Jessica, Thank you for choosing the Westgate River Ranch Resort & Rodeo. We appreciate you taking the time to rate your experience, and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

Hi Ashley, Thank you for taking a moment to rate your stay at the Westgate River Ranch Resort. We understand how disappointing it can be when your expectations are not met. We hope that this unpleasant experience does not discourage you from visiting Westgate Resorts in the future.Best Wishes,Social Media Support

Hi Marcela, We appreciate you taking the time to give us a rating. We can't wait to welcome you back to the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

Hi Michael, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

Hi Krystal, Thank you for choosing the Westgate River Ranch Resort and Rodeo! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

Hi Roberto, It's wonderful to hear that you had a 4-star experience at Westgate Resorts. We appreciate your feedback and look forward to your next visit.Kind Regards, Social Media Support

Hi Arnold!We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate River Ranch Resort & Rodeo!Best Wishes,Social Media Support

Hi Paul, thank you for taking the time to rate your stay. We love to know our team went above and beyond for you during your visit. We look forward to having you again for another incredible experience.Kind Regards

Good Afternoon Marieta,We are so grateful for your 5-star review. We are delighted you enjoyed every aspect of the Westgate River Ranch Resort & Rodeo! We can’t wait to welcome you back soon for another dream vacation. Best Regards,

Hi Mary, thanks for taking the time to rate your visit. We are glad to know that you had a great time and we hope to get the chance to welcome you back to Westgate Resorts.Kind Regards

Hi Rosa, We are delighted that you had a great stay with us at the Westgate River Ranch Resort. We look forward to seeing you again next time you travel into this area. Kind Regards, Social Media Support

Hi, Thank you for staying with us at the Westgate River Ranch Resort and Rodeo. We sincerely apologize for the challenges you experienced upon arrival. Thank you for bringing these issues to our attention as it allows us the opportunity to improve. We hope you enjoyed your stay otherwise and will return in the future.Best Wishes, Social Media Support

Hi Miguel, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at the Westgate River Ranch.Best Wishes,Social Media Support

Hi Mary, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch in the future for another impressive stay!Best Wishes,Social Media Support

Heather, Thank you for taking the time to share your feedback regarding your experience. We understand that pricing is an important factor for our guests, and we strive to provide transparent information regarding our resort activities. We encourage you to visit our website, where you can find information about the cost associated with our unique resort activities. Your feedback is valuable to us, and we hope to have a future opportunity to fully exceed your expectations.Kind regards,Social Media Support

Hi Sandra,Thank you for staying at the Westgate River Ranch and Rodeo! We are delighted to know that you had an incredible stay. Thank you for your kind words about our staff nothing makes us happier to know that we are achieving our goal of guest satisfaction. We hope to see you soon for your next dream vacation.Best Wishes,Social Media Support

Hi Felipe, We appreciate your rating on the Westgate River Ranch and Rodeo. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

Jennifer, we appreciate you taking the time to leave us a wonderful rating! It pleases us to know you enjoyed an excellent vacation at our property and we hope to welcome you back many times in the future. Kind regards,Social Media Support

Stephanie, Thank you for your feedback. We regret to learn from your rating that you did not enjoy your stay. Although we do not know what went wrong, we do hope to have a future opportunity to welcome and impress you.Kind regards,Social Media Support

Sue, Thank you for your rating. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us and we hope to welcome you back in the future for a vacation which exceeds your expectations. Kind regards,Social Media Support

Hi Elda!Thank you for staying at the Westgate River Ranch Resort & Rodeo. We regret to hear that your stay was less than exceptional. Please accept our apologies for any inconvenience you had to endure. We hope this does not deter you from staying with us again and that you will allow us another opportunity to impress you and exceed all your expectations. Best Wishes,Social Media Support

Good Morning Brian,Thank you for expressing your concerns about your recent stay at the Westgate River Ranch Resort & Rodeo. This does not reflect our dedication to the high standards we have committed to, and we apologize. We truly value your business and sincerely hope you allow us the opportunity to welcome you back in the future.Best Regards,

Good Afternoon Jenny,Seeing that you had a fantastic experience is the best thing we could hope for! Your review means a lot to us. Thank you for staying at the Westgate River Ranch Resort & Rodeo.We look forward to hosting you again! Best Regards,

Hi Miguel, Thank you for commenting on your experience. It's our pleasure to provide excellent units and incredible customer service. We look forward to welcoming you again to Westgate Resorts.Kind Regards

Hi Janey!We appreciate your rating on the Westgate River Ranch Resort & Rodeo. We are so glad you had a great stay, and your vacation exceeded your expectations. We hope to welcome you back very shortly. Best Wishes,Social Media Support

Hi Eva, thanks for taking the time to rate your experience. We are happy to know you had a great stay. Please accept our apologies regarding our team members' behavior during your time at our bar, this is now what we expect from our team members. Kind regards

Hi Sheila!Thank you for your comments regarding your recent stay with us at the Westgate River Ranch Resort & Rodeo. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. We are very sorry to hear that your experience was not up to the standard that Westgate Resorts holds itself to. Guest satisfaction is our top priority, and we regret that we fell short during your stay. The issues you experienced are very rare and we do hope that you will allow us another opportunity to exceed your expectations.Best Wishes,Social Media Support

Pamela, Thank you for reaching out. We are truly delighted to learn you enjoyed your overall stay experience. Due to the pandemic, our team is not entering occupied rooms, but we are offering towel exchange and trash pick-up. Please accept our apologies for any inconvenience this caused you. We hope to welcome you again soon!Kind regards,Social Media Support

Hi Kathleen!Thank you for visiting us at the Westgate River Ranch Resort & Rodeo. We are disappointed to see you did not have the exceptional vacation experience we strive to provide all our visitors. We hope to have another opportunity to welcome you in the future to not only meet but exceed all your expectations.Kind Regards,Social Media Support

Thank you for your review!

Thank you for your feedback. All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in your review falls far below the standards that we have set for our staff to follow. We sincerely thank you for bringing this to our attention. Your comment will be shared with the appropriate resort management. We hope that the experience that you had with these particular team members will not keep you from staying with us again.

Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. We hope that you will give us another opportunity to go beyond your anticipations.