Ratings based on 2,130 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Asheville

close to heathrow but quiet, renovated,

Posted Mar 29, 2015
Really pleased with this hotel in every aspect except the cost to travel 2.5 miles to get there. The Hoppa bus is 5 pounds per person (children under 15 free) and a taxi estimated the cost at 20 pounds. Used to free transport between most airport hotels and the terminal in the US, this was a shock. There is a free bus service but no one at the airport told us about it. also the Hoppa bus doesnt run to the Garden Inn outside of rush hours! We just got luck y we arrived at 7:30 am. Back to the hotel itself - room was available at 8 am and the staff very kindly let us take the room early to rest. Everything has been recently renovated -fresh, clean and comfortable. IT's a 5 min walk to the tube station at Hatton Cross so very convenient - 30 min ride to central london. Breakfast next morning very nice - lots of choice - hot and cold options. Really found this hotel to be good value and a good Heathrow option. Staff were friendly and helpful. Couldn't find a fault outside the transport issue.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

Nice hotel close to Heathrow

Posted Mar 29, 2015
Pros: Very good.
Cons: Charging system should be improved.
Location: It is very good location to access the London heart of the city.
Very convenient location. close to Free Ride Bus Stop and Tube station. One bad experience about the bar. I requested the bill should be charged to my room, actually to my deposit from credit card made when I checked in. But no record was there. Finally, it was resolved. ???
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester, UK

Posted Mar 27, 2015
Hotel is very well maintained and clean. The staff were all extremely helpful and the room was better than expected. Considering it is at the Airport we did not hear or notice planes go past. Would definitely recommend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

very convenient for heathrow

Posted Mar 24, 2015
Pros: comfortable clean and conveneint
Location: Close to the tube station but otherwise nothing else within walking distance
I'd stay here again on a similar deal. I got a discounted room and for the price this was good value. Only downside is that there is nothing at Hatton Cross other than the hotel, so if you need to eat you are restricted to the hotel restaurant, which was pleasant enough but a bit expensive for what you got. But it is only 3 minutes from the tube station so I was in terminal one within ten minutes of leaving the hotel in the morning
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Convenient, Clean hotel

Posted Mar 23, 2015
Hotel is conveniently located to the Tube, (short walk), to get into London within 40 minutes. It has a free shuttle to the airport, (though it stops at 10am); & the public bus stops are across the street, (#285 is free to the airport). The walls of the hotel are thin & you can hear what goes on in the hallway/other rooms. Also, the cleaners slam the doors of rooms in the morning. Reception staff are helpful. Clean bathrooms & rooms.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

A bit hard to get to

Posted Mar 23, 2015
Pros: Clean, great water pressure in shower, good value
Got there late and buses that ran from airport to hotel were already done for the day. Cab ride was expensive.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Pros: Close proximity to tube station, only 5 minute walk
Room was clean and quiet. Bed was comfortable. Easy and quick check in and out. Great location close to a Heathrow and tube station.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2015
Excellent hotel and super location for catching the tube into London when just there for a night.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for Hatton cross

Posted Mar 22, 2015
Staff have no idea but great hotel. Slightly improved on jurys inn
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ USA

Posted Mar 21, 2015
Cons: Self serving coffee machine, I had to keep waiting for coffee station attendant to show up. Plus there was an extra charge for this.
The room very clean & quiet, as expected with Hilton.