“Not impressed”
We've stayed in this area at another hotel, but decided to give the Baymont a shot when the other changed franchises.
Bad move. We arrived & were greeted by employees huddled around the front door smoking. Yuk. Smoke breaks are fine, but please don't take them at the front door of the hotel.
Had 2 rooms reserved. Opened the first door -- the room had not been cleaned. Dirty towels were everywhere, the bathroom was a wreck, both beds unmade. AC blowing like crazy so the room temp was about 60 degrees. I was afraid to go further for fear of finding a dead body!
Went across the hall to 2nd room (we'd asked for adjoining rooms when we made the reservations 2 weeks prior, but were told this was the best they could do). Attempted to call front desk -- no answer, so I had to go back down to find someone to come clean the first room.
Then discovered there was no remote for the TV in the 2nd room. Phoned downstairs again & informed them of missing remote.
Took the cleaning crew a half hour to clean the first room. Took them until 12:30 a.m. (almost 3 hours later) to bring a remote to the 2nd room (who's watching TV at 12:30 after a long day of travel?).
Next morning, they were "out" of almost all the breakfast items at least 30 minutes prior of breakfast being over.
We definitely will NOT be staying at this facility again. Front desk person didn't even ask about our stay when we left -- not that they cared.