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Reviews of Baymont by Wyndham Helena

2.5 out of 5
Baymont by Wyndham Helena
750 N Fee St, Helena, MT

Reviews

8.4

Very Good

Rating 10 - Excellent. 467 out of 1082 reviews" "
Rating 8 - Good. 382 out of 1082 reviews" "
Rating 6 - Okay. 137 out of 1082 reviews" "
Rating 4 - Poor. 68 out of 1082 reviews" "
Rating 2 - Terrible. 28 out of 1082 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carol, Perth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a stopover. Quiet, great beds, great breakfast and lots of room for parking.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the interstate.
Stayed 1 night in Apr 2024

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and bed wear comfy other then that their could be better parking and the staff could be more welcoming and also charging people an extra 20 dollars for checking in early is stupid and that shouldnt be a charge at all.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service
could use some updates
Stayed 1 night in Apr 2024

8/10 Good

Lelah, HAVRE

Liked: Cleanliness, staff & service, property conditions & facilities
Our only problem has been the TV- it is hard to find channels, the card in the room needs to be More specific.
Stayed 1 night in Mar 2024

8/10 Good

Lelah, HAVRE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good rates, clean and the staff is friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Just a quick overnight stop while travelling through. Breakfast was ok. Not outstanding.
Stayed 1 night in Apr 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Breakfast was good. Room was okay but i told them the tv needs to be raised so that it can be viewed from bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol, Perth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight stop with pet
Stayed 1 night in Apr 2024

8/10 Good

Terry

Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Convient
Stayed 1 night in Apr 2024

8/10 Good

Arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is older, the ceiling in my room was peeling, it seemed like there was water damage happened in the past, bathroom and living space. The floors are newer but very cheaply installed and they are already scratched and marked. The pool & hot tub are visibly older and needs updating, the rugs down the hallway are dirty and I refused to walk from my room to the pool barefoot. The king bed in my room was clean and made up. The large in room (mini) fridge was off at the time of arrival, but I turned it on as soon as we arrived and it suited our needs. In room microwave and coffee maker. Bathroom was dated but did the trick. This property definitely was you get what you paid for...
Stayed 2 nights in Mar 2024

8/10 Good

Tiffany

Liked: Staff & service, amenities, property conditions & facilities
The staff here was very kind and helpful! We had a great time here and in the pool and hot tub! Thanks!!!
Stayed 2 nights in Apr 2024

8/10 Good

Katie Marie

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
It is a very awkward parking lot, it can get a little tricky, especially with larger vehicles.
Stayed 2 nights in Apr 2024

6/10 Okay

Susan

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very dated and worn however the rooms were clean and beds were comfortable. No elevator. Staff was very nice and breakfast was good.
Stayed 1 night in Apr 2024

8/10 Good

Garnet

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Carpet in stairway is way overdue for replacement. Curbs by front door were missing and wet and muddy. Watch your step. Room was clean and beds were comfortable
Stayed 1 night in Apr 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Cody checked us in and was so helpful. We were on the second floor and my husband could not do stairs so he worked with the GM to get us a room on the first floor and brought us a roll-away bed for our daughter. He was really patient and helpful. Thanks.
Stayed 1 night in Mar 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and breakfast with a working pool/hot tub!
Stayed 1 night in Apr 2024

4/10 Poor

Maurice

Traveled with partner
Disliked: Property conditions & facilities
Hotel is very dated, rooms were clean but need refreshing. Breakfast was poor, went at 8:00am and almost out of everything.
Stayed 1 night in Apr 2024
Response from matt Y on Apr 5, 2024
We sincerely apologize for the challenges you encountered during your recent stay with us. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to learn that we fell short of your expectations.

2/10 Terrible

Tim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There where used things* left in the room from someone who was there prior
Stayed 1 night in Apr 2024
Response from matt Y on Apr 5, 2024
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you faced during your stay

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest room ive stayed in in a very long time. Friendly staff and they make fresh cookies in the evenings.
Stayed 7 nights in Mar 2024

10/10 Excellent

Donnerene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were a little dated and could use some repair. Otherwise OK.
Stayed 1 night in Mar 2024

8/10 Good

Abiodun, Edmonton

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The pool was cold
Stayed 3 nights in Mar 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Buffy, Helena

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & management were very kind & understanding during an unexpected extended stay. They worked with us on the required deposit for being a local customer & having our little dog with us. Very clean & had a nice breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Buffy

Stayed 7 nights in Mar 2024

8/10 Good

Jimmy

Liked: Cleanliness, property conditions & facilities
check in has efficient staff, property quality is good, sleep well, breakfast good, but check out staff no attendant and was busy with some other stuff, i had to wait at counter with other guests.
Stayed 1 night in Mar 2024

10/10 Excellent

norm

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
People don’t clean up after their pets
Stayed 3 nights in Mar 2024

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Tony, Moses Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Franklin

Traveled with family
Liked: Cleanliness, staff & service
Dated property, valu for your money
Stayed 1 night in Mar 2024

6/10 Okay

RENE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in need of comprehensive repairs and updating. Cleaning seemed to be limited to only essential areas (bed & bathroom were clean). Staff was friendly and helpful, but very stressed & pressured due to short-staffing.
Stayed 1 night in Mar 2024

8/10 Good

Jacqueline

Traveled with family
Needs updated,crakes in the bathroom ceiling
Stayed 1 night in Mar 2024

8/10 Good

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, upgraded rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Adrien

Traveled with group
Liked: Property conditions & facilities
The check in was very easy and front desk worker was very polite and helpful
Stayed 1 night in Mar 2024

8/10 Good

Elisabeth, Edmonton

Traveled with partner
Staff was friendly and checkin went smooth. Property dated but ok for the price
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked a hot cooked breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Teresea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely every employee was friendly and helpful!
Stayed 4 nights in Mar 2024

8/10 Good

JOHN, Calgary

Traveled with partner
Liked: Staff & service
i
Stayed 1 night in Mar 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpets in the hallways are worn out, the rooms are clean, the hotel needs updates
Stayed 1 night in Mar 2024

8/10 Good

lori

Traveled with partner
Liked: Amenities
The Baymont was a quick overnight stay and served our needs. It was close to stores and access was quick to the i15.
Stayed 1 night in Mar 2024

8/10 Good

Kristy, Hardin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Christabel

Great option for the price. Nothing fancy but clean and adequate and super affordable.
Stayed 1 night in Feb 2024

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
Noisy
Stayed 1 night in Mar 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

leroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
book in staff was ex /morning staff not so much
Stayed 1 night in Jan 2024

6/10 Okay

Donnq

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hot tub was broken. Hotel was dingy.
Stayed 2 nights in Mar 2024