In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Fairfield Inn & Suites by Marriott Helena

2.5 out of 5
Fairfield Inn & Suites by Marriott Helena
2150 11th Ave, Helena, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 244 out of 484 reviews" "
Rating 8 - Good. 160 out of 484 reviews" "
Rating 6 - Okay. 45 out of 484 reviews" "
Rating 4 - Poor. 24 out of 484 reviews" "
Rating 2 - Terrible. 11 out of 484 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Traveled with partner
Bathroom tub and toilet should be replaced
Stayed 1 night in Apr 2024

6/10 Okay

Dean

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Very Clean when arrived. Check-in person (Hannah) was very proficient and friendly. Breakfast on day 1 was not ready at 6:40 when I arrived and took until almost 7 before the night Manager and another employee from the front desk helped the young man who was not getting the job done (eggs and sausage but no plates, utensils or napkins, waffle maker not turned on, no bakery items available, etc). The room was not serviced by housekeeping when I was there. The towels I left in the bathtub were still there in the evening, the bed was not made and the trash not emptied. Breakfast on Day two was excellent. I asked the lady who put it together by 5:45! when she worked (only two days a week) and I told her I would only stay at the Fairmount on days when she was going to be there. Very nice hotel, but I overheard someone say they thought the Manager had quit. I don't know if that was the case, but the management of the hotel that was otherwise very clean was poor.
Stayed 2 nights in Apr 2024

4/10 Poor

Kristine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Pretty disappointed. Read many reviews before making the reservation. 8.6 rating. Well our room # 211 was not clean. Very dusty, mirrors not cleaned, room not vacuumed. Bathroom hair everywhere, shower curtain stained with big marks and was hung so high water went everywhere. The lavatory bathroom ceiling was speckled with yellow dots (pretty sure mold) toilet not cleaned completely pink inside. Beds good and enjoyed breakfast. The front desk staff was wonderful. Cleaning staff needs a manager to check work before allowing rooms to be checked into.
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Being there for one night, it was what I needed to be rested and ready to make the next leg of my holiday road trip. . Good beds, clean room and hotel, good breakfast, quiet hotel.
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Traveled with partner
Liked: Staff & service
The location to where we needed to be was close. However the room was dirty. Floors, shower, vanity and side table were in need of cleaners attention. The garbage behind the entertainment center and the huge crack in the sink were just neglect. Having a room inspected after it is marked clean would be beneficial to getting better ratings. Sadly, the pool and hot tub were empty as well.
Stayed 2 nights in Apr 2024
Response from James on Apr 8, 2024
Thank you for the feedback Lisa. I understand how frustrating it can be to not have a room up to par. I have been and will continue to make sure that staff knows to be on the look out for any items such as what you mentioned. We hope you will stay with us again we are refilling the pool and hot tub now that maintenance is done too!

8/10 Good

Clifton, Grand Junction

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pleasant and clean.
Stayed 4 nights in Mar 2024
Response from James on Apr 4, 2024
Thank you so much for the review we look forward to seeing you again!

8/10 Good

Rob

Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was super friendly and approachable. The hot breakfast items were tasty and abundant. The beds clean and comfy.
Stayed 1 night in Mar 2024
Response from James on Mar 19, 2024
Thank you for the review Heather. We look forward to seeing you on your next stay! Have a great day.

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from James on Apr 4, 2024
Thank you for the kind review Hope you stay with us again soon

4/10 Poor

Tyler

Liked: Staff & service, amenities
Disliked: Cleanliness
No water pressure, jumped to hot to cold, picture are not accurate. The hotel is dated
Stayed 1 night in Mar 2024
Response from James on Apr 4, 2024
Thank you for the review TylerThe water heaters have been fixed and we hope to see you again in your stays

2/10 Terrible

Sonia

Traveled with family
Disliked: Property conditions & facilities
NO HOT WATER!!!
Stayed 1 night in Mar 2024
Response from James on Apr 4, 2024
We sincerely apologize for the inconvenience you experienced with the lack of hot water during your recent stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we deeply regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and our maintenance team has been promptly notified to address the issue and ensure that it is resolved as quickly as possible. We understand the importance of reliable amenities and strive to ensure that all aspects of our accommodations meet the highest standards. We hope that you will consider giving us another opportunity to exceed your expectations during your next visit. Thank you for bringing this matter to our attention.

10/10 Excellent

Gary, Havre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice pool and hot tub. Very good breakfast. Great place to stay!
Stayed 1 night in Feb 2024
Response from james on Apr 5, 2024
Thanks Gary

10/10 Excellent

LaDawna

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very helpful and courteous and the rooms were clean and comfortable.
Stayed 2 nights in Feb 2024
Response from James on Apr 5, 2024
Thank you so much LaDawna!!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Justin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stuff was very nice. But not happy that the pool and out tub was out of service, due to a broken water line and didn't say anything about it on the site before booking. Plus there was black water coming out of the sink.
Stayed 1 night in Jan 2024

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jamie, Gardnerville

Stayed 1 night in Dec 2023
Response from Melody on Dec 30, 2023
Hi Jamie,I apologize that your stay was less than perfect. Your feedback is valuable to us and we would love to hear how to improve. If you'd like to call the hotel and ask for the manager, I could go over your stay and see what happened. Thank you for your time and business. We hope to hear back soon to sort this out.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
We needed an inexpensive hotel that had nice beds and sheets. We weren’t disappointed!
Stayed 1 night in Dec 2023

10/10 Excellent

Sterling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

RONALD, Bonners Ferry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for our purpose. Restaurant was walking distance. Continental breakfast was good. All interactions with staff was hreat.
Stayed 1 night in Dec 2023

2/10 Terrible

JACKIE, DILLON

I had a medical situation and was unable to spend. I contacted the hotel. They would not cancel my reservation or let me change my reservation to another night. Then they billed me out $30 more that my reservation was for.
Stayed 1 night in Nov 2023

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful.
Stayed 1 night in Nov 2023
Response from Melody on Nov 20, 2023
Hi Lisa,Thank you for the kind words. It was a pleasure serving you. Hope to see you again soon.

8/10 Good

Ashley

Stayed 1 night in Oct 2023

8/10 Good

Ronald, Kalispell

Business traveler
Only 2 usb ports, both on same side of the bed. It’s an older hotel, nicely upgraded.
Stayed 1 night in Sep 2023

2/10 Terrible

Foon

Stayed 1 night in Sep 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service great stay
Great stay
Stayed 1 night in Sep 2023

10/10 Excellent

Pritpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sherri, Atkinson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely - clean, nice rooms and breakfast, great staff, convenient. Would happily stay there again.
Stayed 1 night in Aug 2023

6/10 Okay

Em

Liked: Staff & service, room comfort
People working there were very nice. The vanity light over the mirror was too dim and I couldnt see to put my makeup on. We always stay at a Marriot and the lighting everywhere else is great. The toilet was too low to the ground, perfect for kids though. The bathtub had mildew around it and the tub was very slow to drain, nothing worse then standing in water up to your ankles. We shared with the maintenance guy and he was very concerned and I am sure he fixed that. The beds were perfect and it was very quiet. The people working at the hotel were all so nice it made up for the other things.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel !!!
Very disappointed. The in-room Keurig coffee maker did not work. The front desk was notified but nothing was done. On the second day the TV broke down. Since this was a Saturday, the front desk said that it would not be repaired until Monday. I guess that if anything breaks it is just ignored. There are better hotels in the area with a more attentive staff and a better system to repair things.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jolene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Was greeted everytime we walked on the door. Rooms were clean. Hotel is clean. Just a nice place overall.
Stayed 2 nights in Aug 2023

10/10 Excellent

Pao-Yi

Stayed 1 night in Aug 2023

4/10 Poor

Maria

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We booked the room to use the pool while driving from one park to another. The pool felt like an ice bath! Needless to say we didn’t use it. We were told that there was something wrong with it. The manager let us know that it met health code standards. Unfortunately for my kid they could not use the pool due to it be too cold. Also, the overall cleanliness of the hallways was poor. There was a used Q-tip on the floor. The front desk person was very nice checking in. Overall not worth the price.
Stayed 1 night in Aug 2023

4/10 Poor

Sierra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Bryan

Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

J

Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Liked: Staff & service
Horrible breakfast
Stayed 1 night in Jul 2023

6/10 Okay

Hannah

Liked: Staff & service
Our AC unit did not work and our sink wouldn’t drain. overall just seemed like attention to detail was lacking
Stayed 1 night in Jul 2023

10/10 Excellent

Aggie

Stayed 1 night in Jul 2023

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks hotels.com
We called the hotel and they said they were all booked so we booked that same hotel on hotels.com. Thanks hotels.com Check in was smooth and we had a good nights sleep
Stayed 1 night in Jul 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and quiet
Stayed 1 night in Jul 2023

8/10 Good

Doron

Stayed 1 night in Jun 2023

8/10 Good

Roseann

Traveled with family
Liked: Cleanliness, staff & service
The staff was extremely nice and accommodating. Unfortunately the wifi was down, and had been for weeks. This made checking in a much longer process. There were problems with our room keys, and the staff had to come up and issue new ones.
Stayed 2 nights in Jun 2023

10/10 Excellent

Eugene T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Marie, Calgary

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We checked in at 5. Right away told the pool and hot tub out of order. Would we be getting a discount? Abruptly told NO because we reserved through a 3rd party. This is not the first time this has happened. So we are not going to use Expedia anymore as the hotels use it as their excuse for anything. They had plenty of time to email us to inform about the lack of facilities. And the outrageous cost!!! $290 for one night. Helena is a two horse cowboy town, not New York City. The 5 or 6 larger chains who had reasonable rates around $150/night have gotten together and are now charging $250-350 per night using inflation and the pandemic as their excuse. Add on another $25-50 to have refundable. And the basic rooms have not changed… 2 queen beds and a tv. Well in the bathroom they have rolled up the bathtub safety pad and tied a ribbon around it. Whoopie! Maybe they are serving caviar for breakfast Helena is the only quite isolated midway point from Canada to Salt Lake City. There are a few very low budget hotels here but they are really terrible. Solution….there are alternate routes from Canada to Las Vegas and we are tired of being held hostage by these greedy Helena hotels. And PS no cookies as advertised. All gone when we checked in although only 2 cars in parking lot. Attendant say he/she was just about cook some more. Never saw anymore.
Stayed 1 night in May 2023

8/10 Good

Lonny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy
Stayed 1 night in May 2023

10/10 Excellent

Melissa

Stayed 1 night in May 2023

10/10 Excellent

Bao Xian, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly. Very welcoming with cookies and coffee and tea. Some of the amenities were not available such as hot tub/pool but that is not a big issue. 3rd floor ice machine was down, the staff was friendly to let us know the 2nd floor ice machine is available. Overall, i enjoyed my stay and would stay again!
Stayed 1 night in Apr 2023