Reception

Reviews of DoubleTree by Hilton Helena Downtown

4 out of 5
DoubleTree by Hilton Helena Downtown
22 N Last Chance Gulch Street, Helena, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 230 out of 402 reviews" "
Rating 8 - Good. 122 out of 402 reviews" "
Rating 6 - Okay. 30 out of 402 reviews" "
Rating 4 - Poor. 12 out of 402 reviews" "
Rating 2 - Terrible. 8 out of 402 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to most fancy restaurants
Stayed 1 night in Mar 2024

10/10 Excellent

Katrina L

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was super comfy with lots of nice bedding! It was quiet, the showers could get HOT (by choice), the hot tub was fun and staff were kind
Stayed 2 nights in Mar 2024

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was noisy, even with earplugs. Very early trash collecting.
Stayed 1 night in Feb 2024

10/10 Excellent

christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was very welcoming and nice, offered us welcome cookies, asked if we need anything else, always checks on us. Warm pool and perfect temp on jaccuzi. Bed is perfect. Great stay! Will update about breakfast tomorrow
Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ladies at desk were amazing!!
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan, woodland

Stayed 1 night in Jan 2024

6/10 Okay

Jami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but hot tub and pool were bring worked on
Stayed 1 night in Dec 2023
Response from Karlee on Jan 8, 2024
Dear Jami,Thank you for taking the time to complete our survey. We are happy to hear you had a great stay outside of our pool and hot tub being down due to resurfacing and painting. Hopefully you will give us another chance to Make it Right for you!Sincerely,Karlee FlemingDirector of SalesDoubleTree by Hilton Helena Downtown

2/10 Terrible

Kenneth

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel lobby and front desk area like an upgraded Motel 6. Maybe not that nice. Told me they were sold out of the room I reserved. Entire place smelled like smoke and elevator very dirty.
Stayed 1 night in Nov 2023
Response from Karlee on Nov 20, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We have spoken with the agent that checked you in and explained the importance of how to treat our guests. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

LAWDAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Karlee on Nov 20, 2023
Thank you for the 5 star review. We are very happy you enjoyed your stay here at our hotel. We hope to see you again in the not to distant future,

10/10 Excellent

Naomi

Liked: Cleanliness, amenities, property conditions & facilities
Nicely re-done rooms
Stayed 1 night in Oct 2023

4/10 Poor

Alan

Traveled with family
Outdated
Stayed 1 night in Oct 2023

10/10 Excellent

Kent and Karen

We always like to stay at this property when we are in Helena…good rates, lovely rooms with comfortable bedding and a great Italian restaurant next door!!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Meh
No fresh cookies. The shower was itty bitty with very low shower head. The soap dispensers in the room were completely out of product. The room was just meh
Stayed 1 night in Oct 2023

10/10 Excellent

Penelope

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel option in Helena
The front desk team at this property always goes above and beyond to accommodate my needs. And the early morning breakfast team never disappoints. Overall a great property that delivers a consistently positive experience.
Stayed 2 nights in Oct 2023

8/10 Good

Karen and Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tamera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy location!
Stayed 1 night in Aug 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Lucas

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Stayed 2 nights in Aug 2023

8/10 Good

Brenda

Stayed 1 night in Aug 2023

10/10 Excellent

Janna

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff. Fabulous restaurant on site.
Stayed 2 nights in Jun 2023

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for Gulch visit
Very friendly front desk staff. Great location for our plans to eat at a particular downtown restaurant and visit attractions in the Gulch.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - walkable!
Great location for checking out downtown/very walkable. Parking easy. Nice hotel staff and very clean.
Stayed 1 night in Apr 2023
Response from Karlee Fleming on May 3, 2023
Thank you for taking a moment to share your experience. I am glad to hear enjoyed our location for being able to check out everything our downtown has to offer from shops, restaurants and breweries. We are also happy to hear you found your room to be very clean and comfortable. We look forward to having you visit us again.Sincerely,KarleeDirector of SalesDoubleTree by Hilton Helena Downtown

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The coffe maker wasnt plugged in. There was a hair in the bathtub. Pillows were awful. Heat was on all night and it was uncomfortable. The place was pretty clean, smell was nice. Good check in. Bot worth the price. Location was good.
Stayed 1 night in Apr 2023
Response from Karlee on Apr 8, 2023
Dear Anonymous,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Mary

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, right on the Last Chance Gulch walking mall. Easy access to restaurants and nearby breweries.
Stayed 1 night in Nov 2022
Response from Karlee on Nov 21, 2022
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and our location. We hope to see you again soon.Sincerely,Karlee FlemingDirector of Sales

8/10 Good

Tracey Jo

Stayed 2 nights in Sep 2022

10/10 Excellent

Victor

Stayed 1 night in Oct 2022

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2022

8/10 Good

Teeraporn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice location for our needs
Stayed 1 night in Sep 2022

10/10 Excellent

Brad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Renovated property in the heart of Helena with easy access to restaurants, bars, shops, government offices, etc. Friendly and helpful staff.
Stayed 1 night in Aug 2022

10/10 Excellent

Mary Ellen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff — very welcoming. I’d recommend it to friends!
Stayed 1 night in Aug 2022

10/10 Excellent

C. Grae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So worth it. Clean, quiet and right downtown.
Stayed 1 night in Jul 2022
Response from Karlee Fleming on Aug 3, 2022
Dear C. Grae, Thank you for taking the time to complete our survey, I am happy to hear you enjoyed your stay with us and that our friendly staff made you feel welcomed at our property. I am also glad to hear you were pleased with the cleanliness and comfort of your guest room. We hope to see you again soon. Sincerely, Karlee Fleming Director of Sales DoubleTree by Hilton Helena Downtown

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but not good for breakfast
Everything at this hotel was perfect and the location was superb.. The only problem was the breakfast buffet. The food was cold and the hash Browns were like little pieces of shredded cardboard. Definitely not worth the 13 or $14.
Stayed 2 nights in Jul 2022
Response from Karlee Fleming on Aug 1, 2022
Dear Sherry, Thank you for taking the time to review our property. I am happy to hear you found our hotel to be perfect and the location superb. I have brought your issue about the cold food to our chef's attention. We do look forward to seeing you again soon. Sincerely, Karlee Fleming

10/10 Excellent

Catherine, Port Hueneme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located for walking around and the staff is very helpful and friendly.
Stayed 5 nights in Jun 2022
Response from Karlee on Jun 10, 2022
Thank you for taking the time to complete our survey, I am glad to hear you enjoyed your stay with us and felt welcomed by our friendly staff. I am pleased to hear you found our property to be in a perfect location. Thank you for staying with us in Downtown Helena, MT we hope to see you again soon!

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A;; Good
All good.
Stayed 1 night in May 2022

10/10 Excellent

johanna, Gig Harbor

Stayed 1 night in May 2022

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, close to everything
Stayed 3 nights in Apr 2022

8/10 Good

Linda, Billings

Business traveler
Liked: Amenities, property conditions & facilities
I like to stay here in downtown Helena. Dinner and breakfasts in hotel good. Other restaurants nearby. Good views of historic Helena
Stayed 2 nights in Apr 2022

4/10 Poor

John

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No one at desk told me I was getting a smoking room when I checked in early. It was awful. 2nd floor. Awful, awful cigarette smoke leeching in. The only issue they raised was the possible noise down that low. I was ok with that and noise was no issue. I probably should’ve tried to change rooms but didn’t.
Stayed 1 night in Apr 2022

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Keri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in such a great location! It’s walking distance to the walking mall. Tons of restaurants and breweries!!
Stayed 1 night in Mar 2022

8/10 Good

Samantha, Columbia Falls

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Mar 2022

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 2 nights in Mar 2022

10/10 Excellent

Tobi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice and pleasant stay. Bedding was wonderful. Walk in Shower was nice. Highly recommend!
Stayed 1 night in Feb 2022