All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff at check in was very welcoming and nice, offered us welcome cookies, asked if we need anything else, always checks on us. Warm pool and perfect temp on jaccuzi. Bed is perfect. Great stay! Will update about breakfast tomorrow
Great stay but hot tub and pool were bring worked on
Jami
Stayed 1 night in Dec 2023
Response from Karlee on Jan 8, 2024
Dear Jami,Thank you for taking the time to complete our survey. We are happy to hear you had a great stay outside of our pool and hot tub being down due to resurfacing and painting. Hopefully you will give us another chance to Make it Right for you!Sincerely,Karlee FlemingDirector of SalesDoubleTree by Hilton Helena Downtown
Hotel lobby and front desk area like an upgraded Motel 6. Maybe not that nice. Told me they were sold out of the room I reserved. Entire place smelled like smoke and elevator very dirty.
Kenneth
Stayed 1 night in Nov 2023
Response from Karlee on Nov 20, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We have spoken with the agent that checked you in and explained the importance of how to treat our guests. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
We always like to stay at this property when we are in Helena…good rates, lovely rooms with comfortable bedding and a great Italian restaurant next door!!
No fresh cookies. The shower was itty bitty with very low shower head. The soap dispensers in the room were completely out of product. The room was just meh
The front desk team at this property always goes above and beyond to accommodate my needs. And the early morning breakfast team never disappoints. Overall a great property that delivers a consistently positive experience.
Great location for checking out downtown/very walkable. Parking easy. Nice hotel staff and very clean.
Verified traveler
Stayed 1 night in Apr 2023
Response from Karlee Fleming on May 3, 2023
Thank you for taking a moment to share your experience. I am glad to hear enjoyed our location for being able to check out everything our downtown has to offer from shops, restaurants and breweries. We are also happy to hear you found your room to be very clean and comfortable. We look forward to having you visit us again.Sincerely,KarleeDirector of SalesDoubleTree by Hilton Helena Downtown
The coffe maker wasnt plugged in. There was a hair in the bathtub. Pillows were awful. Heat was on all night and it was uncomfortable. The place was pretty clean, smell was nice. Good check in. Bot worth the price. Location was good.
Verified traveler
Stayed 1 night in Apr 2023
Response from Karlee on Apr 8, 2023
Dear Anonymous,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
Great location, right on the Last Chance Gulch walking mall. Easy access to restaurants and nearby breweries.
Gregory
Stayed 1 night in Nov 2022
Response from Karlee on Nov 21, 2022
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and our location. We hope to see you again soon.Sincerely,Karlee FlemingDirector of Sales
Dear C. Grae,
Thank you for taking the time to complete our survey, I am happy to hear you enjoyed your stay with us and that our friendly staff made you feel welcomed at our property. I am also glad to hear you were pleased with the cleanliness and comfort of your guest room. We hope to see you again soon.
Sincerely,
Karlee Fleming
Director of Sales
DoubleTree by Hilton Helena Downtown
Everything at this hotel was perfect and the location was superb..
The only problem was the breakfast buffet. The food was cold and the hash Browns were like little pieces of shredded cardboard. Definitely not worth the 13 or $14.
Sherry
Stayed 2 nights in Jul 2022
Response from Karlee Fleming on Aug 1, 2022
Dear Sherry,
Thank you for taking the time to review our property. I am happy to hear you found our hotel to be perfect and the location superb. I have brought your issue about the cold food to our chef's attention. We do look forward to seeing you again soon.
Sincerely,
Karlee Fleming
Perfectly located for walking around and the staff is very helpful and friendly.
Catherine
Stayed 5 nights in Jun 2022
Response from Karlee on Jun 10, 2022
Thank you for taking the time to complete our survey, I am glad to hear you enjoyed your stay with us and felt welcomed by our friendly staff. I am pleased to hear you found our property to be in a perfect location. Thank you for staying with us in Downtown Helena, MT we hope to see you again soon!
I like to stay here in downtown Helena. Dinner and breakfasts in hotel good. Other restaurants nearby. Good views of historic Helena
Linda
Stayed 2 nights in Apr 2022
4/10 Poor
John
Business traveler
Apr 26, 2022
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No one at desk told me I was getting a smoking room when I checked in early. It was awful. 2nd floor. Awful, awful cigarette smoke leeching in. The only issue they raised was the possible noise down that low. I was ok with that and noise was no issue. I probably should’ve tried to change rooms but didn’t.