Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Nice Clean Hotel, frustrating restaurant staff

Posted Apr 22, 2015
We checked in very late after our trip. The gentleman at the front desk that greeted us when we arrived was just lovely! The hotel is currently under renovations. The front door is not easy to find and looks like a back door. The hotel lobby was tastefully decorated. The rooms were just perfect for our tired family! Very clean and comfortable! The restaurant was decent, the food okay. When we arrived the night before the staff gave us tickets for our breakfast for our children. It stated the meals for kids were half off with the purchase of an adult meal. It also said that buffet is served for children as a reduced price. Well….there was no buffet. The only restaurant is really not child friendly as there was a bar patron who had foul language while we were there with our children….at 9 in the morning. Then the staff at the restaurant told us that we have to eat at the restaurant in order to use the coupons. We had a meeting at 10am for our Citizenship and did not have time to eat. After some negotiation the restaurant staff finally let us use the coupons and take our food to go. It was truly frustrating as I did not see the difference between using the coupons while dining in the restaurant and taking our food to go.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Mar 21, 2015
Pros: Location, cleanliness and comfort
Cons: Would have preferred to have been told beforehand that there were renovations taking place.
Location: Loved the little shops in the walking mall. Bert and Ernie's restaurant/bar was good as was the Hub Coffee shop.
We stayed at this hotel last week for 8 nights whilst visiting friends and relatives in Helena. Its llocation is perfect for some nice shopping in the walking mall and good restaurants and bars. Our room was large and beds extremely comfortable. Room was clean on arrival although it did get a bit dusty as there was renovation work going on in the room above. Fresh towels and toiletries each day. Staff were friendly and efficient. Food in the restaurant was good and the staff there were very friendly and made us feel welcome. Will definitely stay here when we visit Helena again.
Comment from Hotel Management
Mar 31, 2015 by Karlee, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Karlee F Front Office Manager
2 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 17, 2015 on Hotels.com
5 out of 5
Recommended
for Couples
by Janefrom Bozeman

Nice facility

Posted Feb 12, 2015 on Hotels.com
Just a brief overnight for business the next day. Very pleasant room and check in. We chose this hotel because of its location near our meeting.
Comment from Hotel Management
May 9, 2015 by Karlee, Hotel Management
Dear Jane, Thank you for your review of our property. We are happy to hear you had a great stay. We are glad your room and check in were both good and that our location is right close to your office. We do hope if your travels bring you back to Helena you will choose to stay with us again. Thank you from the staff and management of the Holiday Inn Downtown
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 14, 2015 on Hotels.com
5 out of 5
Recommended
for Families
by Jerod

This traveler left a rating score only Posted Jan 7, 2015 on Hotels.com
4 out of 5
Recommended
for Families
by Chase

This traveler left a rating score only Posted Dec 31, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by lori

This traveler left a rating score only Posted Dec 16, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 21, 2014
Overall the experience was very nice and I will be going back.
2 out of 5
Recommended
for Business Travelers
by Jeffreyfrom Post Falls

not again

Posted Nov 21, 2014 on Hotels.com
The staff was friendly and very helpful. The hotel is a hot mess. My room was not clean. The traffic areas on the carpet were vacuumed but the edges along the walls were filthy. There was significant build up on the fan vents. The paint on the bathroom ceiling was peeling in dime sized flakes and there were half dollar sized areas with no paint. The handle on the toilet was not attached and fell off after flushing. The toilet stopper didn't go down every time and so I had to open the tank and seat it by hand. It wasn't nice.