Lobby

Reviews of Shilo Inn & Suites Helena - Airport

2 out of 5
Shilo Inn & Suites Helena - Airport
2020 Prospect Ave, Helena, MT

Reviews

6.8
Rating 10 - Excellent. 165 out of 1002 reviews" "
Rating 8 - Good. 333 out of 1002 reviews" "
Rating 6 - Okay. 278 out of 1002 reviews" "
Rating 4 - Poor. 132 out of 1002 reviews" "
Rating 2 - Terrible. 94 out of 1002 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hd
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Thanks for your feedback score on us

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I is close to the interstate 15
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thanks for your business with us

2/10 Terrible

Anthony

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms bathroom smelt moldy. The lobby was completely tore apart, and the hot tub and pool are closed until further notice which is one of the reasons why I booked this hotel is for the hot tub and was very disappointed.
Response from GM on Feb 1, 2024
We do apology not to meet your expectations. We already start the Hotel Renovations next time you will see the difference

6/10 Okay

Cory

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Not as advertised
Ok so this motel is a bit of false advertising. In the way that the photos on the site make it seem a lot better then it is.....checkin was ok, however being owned by indians there was a unique smell of garlic??? The hallway again another smell hits you, and then the room another, then the bathroom smelt like they use 100% bleach to clean with. There was sauce or something dried up on the light switch and hair dryer...GROSS!! The sink is in the main room not the bathroom the bathroom is the toilet and shower.....probably why yhey dont show photos of the bathrooms!! Parking is ok, however there were three vehicles with there back windows smashed out of them so that made me peronoid all night....lucky for me my vehicle was fine in the am. This is o e of thise cases where i would pay 20-30$$ more for a better motel. Its o e of thise cases where you get what you pay for so pay the extra and stay somewhere nicer, youll thank me for the advice.
Stayed 1 night in Oct 2023

8/10 Good

Michele

Liked: Staff & service
Good value for the money.
This hotel was adequate for the price! We found it comfortable enough for our one night stay travelling through.
Stayed 1 night in Oct 2023

4/10 Poor

jennifer

Traveled with family
Disliked: Cleanliness
Why did it have a decent rating on hotels?
There was no breakfast. The pool was no functional. The area was a bit sketchy . We wrbt to check out at 7:30 and no one was there to answer. There was a stale ick smell in the room. We asked for extra towels and they didn't deliver them. The water pressure was bad.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 9, 2023
We are extremally sorry, I will escalate your concerns to the Managements

8/10 Good

Emily

Stayed 1 night in Aug 2023

8/10 Good

DIANNE, CINCINNATI

Traveled with partner
Basic, clean hotel with pleasant people at the front desk.
Stayed 1 night in Aug 2023
Response from GM on Oct 9, 2023
Thanks for your valuable feedback on us

10/10 Excellent

Mike

Stayed 1 night in Aug 2023
Response from GM on Oct 9, 2023
Thanks for your valuable feedback on us

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Family visit
While this hotel could not be classified as a resort hotel it could use considerable "good" maintenance. Too many things really need some help simply they have been created by sloppy maintenance. workmanship is of very poor quality and in many cases should not have been done in that manner at all. Another point - this is absolutely the first hotel I have stayed at where there is no coffee available in the lobby area or somewhere else. The only coffer available is the little pots in the room. Overall this hotel needs some work. It's questionable whether we will ever use this hotel again.
Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
So So - some decent qualities, some need help
A back entry door had garbage piled on the ground all around a garbage can. That was cleaned up by the next day. The hall carpeting badly needed vacuuming, particularly the stairs. The desk clerk was not pleasant to customers. The location was good and felt safe and the beds were comfortable. Reasonable price.
Stayed 1 night in Aug 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly..welcoming. help them find a certified life guard
Stayed 1 night in Jul 2023

6/10 Okay

Shellie

It is a bare bones hotel. If all you need is a bed and shower it would work. Did not use the pool/sauna.
Stayed 3 nights in Jul 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Fawn

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
For the price, and just to sleep for a few hours, it was good. But once you get done at the lobby, the owner locks the lobby door and you have to go outside to go around to the lobby.. And for the place, a one hundred dollar incidental is way too much and it’s separate from Expedia fees.. So on top of the Expedia fees, get ready for a one hundred dollar incidental charge..
Stayed 1 night in Jul 2023

10/10 Excellent

Suzette

Stayed 1 night in Jul 2023

6/10 Okay

Starlyn

Stayed 1 night in Jul 2023

6/10 Okay

Janel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Kin

Liked: Cleanliness, staff & service, property conditions & facilities
Was very close to airport. Room was clean.
Stayed 1 night in Jul 2023

6/10 Okay

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff were awesome. However there was no continental breakfast and the pool sauna area was closed indefinitely.
Stayed 3 nights in Jul 2023

10/10 Excellent

Shayanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating, and friendly
Stayed 2 nights in Jul 2023

2/10 Terrible

Christine, Redmond

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My daughter was in tears at how dirty and smelly the property was, there was trash under our bed. It felt like an establishment that rented by the hour. We left and stayed elsewhere, we did nit feel safe.
Stayed 3 nights in Jun 2023

10/10 Excellent

Dan

Stayed 1 night in Jun 2023

4/10 Poor

Chreyelisa

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Has some blood spots on the walls. Has a strong and foul smell in the room.
Stayed 1 night in Jun 2023

6/10 Okay

Matthew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When i was younger Shilo Inns was one of the premier hotels in the NW. This one was kinda sad. It had an odd smell that lingered in our clothes for 2 days. The sofa had stains, on both sides of the cushions. All furniture and counters were worn on the edges. Pretty run down overall.
Stayed 1 night in Jun 2023

4/10 Poor

Cassandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets were not clean and the pillowcase had a stain on it, everything just felt a little unclean and dingy.
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

David, Red Deer County

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very good withmost facilities within an short walk. The property is not new but was clean and the room we had was two queen beds and lots of room.
Stayed 1 night in Jun 2023
Response from GM on Jun 23, 2023
Thanks for your stay with us & and we do appreciate your valuable feedback on us

6/10 Okay

Lorell

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The beds and room were comfortable and clean and had all the necessary amenities. Internet was VERY spotty and the site was pretty rundown. Overall, it was what we expected for the price, and we slept well.
Stayed 1 night in Jun 2023
Response from GM on Jun 22, 2023
Thanks for your valuable feedback & stay with us, I will defiantly raised your concern & voice towards the Hotel Management

8/10 Good

Holly

Stayed 1 night in Jun 2023

6/10 Okay

Desiree

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from GM on Jun 22, 2023
Thanks for your valuable score on us, We do appreciate your business with us

4/10 Poor

Greg

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes. Only if you have to.
Windows we’re wide open throughout the hotel, giving bugs and thugs access. TV didn’t work. Door key has to be held in a specific position in order to get in. I wish Walgreens sold whole-body condoms.
Stayed 1 night in Jun 2023
Response from GM on Jun 19, 2023
We do apology on behalf on entire team, We will share your concern with our staff to improve

10/10 Excellent

Sam

Stayed 1 night in Jun 2023

2/10 Terrible

Robert, Bethesda

Disliked: Cleanliness, property conditions & facilities
Almost everything is shoddy in the room. cheapest, thinest linens; torn curtain; dirty carpet; no breakfast despite statement on website that breakfast was included. Thank goodness it wasn't. The quality is what we have come to expect.
Stayed 1 night in Jun 2023
Response from GM on Jun 22, 2023
Thanks for your valuable feedback & stay with us, I will defiantly raised your concern & voice towards the Hotel Management

4/10 Poor

Kumen

Traveled with family
Disliked: Property conditions & facilities
No kleenex, non smoking room smelled of smoke, cigarette burn on toliet seat, advertised pool but not open, worn out carpet on stairs
Stayed 2 nights in May 2023
Response from GM on Jun 19, 2023
We do apology on behalf on entire team, We will share your concern with our staff to improve

6/10 Okay

Janita

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great maid service. The property is also used to house locals looking for work, perhaps in transitions. Men sat outside at the picnic table drinking beer. Did not feel safe for our teenager. Outside are was full of trash and rundown, along with floor 1. Do not go downstairs, the pool area is used as a storage place and it is dirty and noisy on the first and second floors and people smoking on the third floor. Hotel was not presented properly in the ad.
Stayed 3 nights in May 2023
Response from GM on Jun 19, 2023
We do apology on behalf on entire team, We will share your concern with our staff to improve

2/10 Terrible

Lenna

Disliked: Cleanliness, amenities
The bathroom in unit 307 smelled strongly of cigarettes. One of the sheets on one of the beds had a burn mark and several hairs. The fridge smelled HORRIBLE when I opened it. Several crackheads clearly living there. This place is nasty.
Stayed 1 night in Apr 2023
Response from Petert on May 3, 2023
We do apology on behalf of entire team, we already shared with our housekeeper, We will defiantly improve on your concern

2/10 Terrible

Catherine

Traveled with family
Disliked: Property conditions & facilities, room comfort
We did not stay at this hotel. It was DISGUSTING when we arrived to pur room. There were black spots on the bed, the tables in the room was not cleaned. We were told the entire was smoke free, however when we got to our floor it smelt of smoke through the entire hallway. Outside of the room and outside of the hotel were homeless people sleeping outside and people sleeping the hallways. When we spoke to the desk about everything they offered a different room, but that was it. Even when we requested a refund and to cancel they pushed us back to hotels.com (where we booked through) to assist. Hotels.com was very helpful and assisted with us getting a refund. Bottom line would not recommend anyone staying here.
Stayed 1 night in Apr 2023
Response from Peter on May 3, 2023
We do apology for unpleased experience as curtsey we forward to Hotel.com as the reservation was prepaid and refund can be done by Hotels.com

6/10 Okay

Regan

Stayed 1 night in Mar 2023
Response from Peter on Mar 16, 2023
We do apricate your stay with us, thanks a lot for your valuable feedback

10/10 Excellent

Michael

Stayed 1 night in Aug 2022

6/10 Okay

Ricky

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
☹️pool closed for Reno ☹️Seedy people living in motel and hanging out in the parking lot 😊Good area 😊pleasant room
Stayed 1 night in Aug 2022

2/10 Terrible

Laura l

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For $20 more, Days Inn by Wyndham has this beat hands down!!! Greasy TV, coffee pot not cleaned. Old property needs updating.
Stayed 1 night in Aug 2022

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Locals
We are from the Helena area, staying at the Shiloh to use their pool. Unfortunately their pool has been permanently closed and it kind of sucked since that's why we went.
Stayed 1 night in Apr 2022

4/10 Poor

Ferrial

Disliked: Property conditions & facilities, room comfort
Creepy
The hotel was creepy and had stains on the comforter. Everything was rickety.
Stayed 2 nights in Apr 2022
Response from GM on Apr 19, 2022
We do apology for bad experience in last stay. We will definitely share your experience and concern to concern person.

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from GM on Apr 19, 2022
Thanks for your stay & feedback score on us

6/10 Okay

Jason

Traveled with group
Disliked: Staff & service
I was not impressed with the service at all. Check in took forever as the lady checking me in was having issues. An older man who I believe to be the owner or manager came out and was very short and rude. Lots of shady activity going on at the hotel also.
Stayed 1 night in Feb 2022

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from GM on Feb 7, 2022
Thanks for your feedback score on us. We do appreciate your bushiness with us

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from GM on Feb 7, 2022
Thanks for your feedback score on us. We do appreciate your bushiness with us

6/10 Okay

Jill

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool was closed and no continental breakfast.
Stayed 2 nights in Jan 2022
Response from GM on Feb 7, 2022
We are very sorry as we are doing pool renovation & working on License as New Management. Thank you so much for your business with us