Front of property - evening/night
Check availability

Reviews of Hotel Arthur

3 out of 5
Hotel Arthur
Vuorikatu 19, Helsinki

Reviews

8.4

Very Good

Rating 10 - Excellent. 401 out of 1068 reviews" "
Rating 8 - Good. 466 out of 1068 reviews" "
Rating 6 - Okay. 149 out of 1068 reviews" "
Rating 4 - Poor. 35 out of 1068 reviews" "
Rating 2 - Terrible. 17 out of 1068 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Michel, Rockland

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is outdated and looks like a page from a 1960's magazine. The carpet in the hallway to our room on the third floor smelled musty and was not pleasant to look at. Our room labeled Superior was far from it; it was large but the wallpaper was dated and the baseboard needed repairs. The shower in the bathroom was an adventure in itself...the drain was in the floor underneath the sink. Two positives...good breakfast and central location.
Stayed 1 night in Apr 2024

10/10 Excellent

Chetan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City centre hotel accessible by walk. Very cosy. Thank you for amazing big room 302
Stayed 1 night in Apr 2024

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to the train station, breakfast had a decent range of hot and cold options. The bed was comfy, and the shower was very powerful but the shower door had a gap at the bottom so it flooded the bathroom. The door was also thin so you can hear people in the corridor. The corridor smelt of smoke but overall a pleasant stay for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Stayed 3 nights in Mar 2024

10/10 Excellent

Rodny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un Hotel muy económico para estar en el centro de Helsinki, a sólo 4 ó 5 cuadras de la estación central de trenes. Y muy cerca de todo.
Stayed 1 night in Mar 2024

2/10 Terrible

KADAMB

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service.
Stayed 1 night in Mar 2024

10/10 Excellent

Kam Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Perfect luggage storage services. We checked out and stored our luggage. We picked up before catching our train late in the evening. So convenient for us. Breakfast is good too. Mattress is not too soft. We enjoy the stay there.
Stayed 1 night in Mar 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was amazing, reached all my expectations. It was walking distance to the train and shopping malls too!
Stayed 3 nights in Feb 2024

8/10 Good

Lyn

Traveled with group
Informed the hotel to do room service but did not happen. People always smoke by the entrance so the hallway on level 2 always have that smoke smell. Breakfast is nice but does not change, everyday is the same. Hotel location is good but it’s on the slope, old and needed renovations. Value for money and friendly staff. Ok to stay for a few nights, quiet and safe.
Stayed 3 nights in Feb 2024

8/10 Good

Norio

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location of the hotel is good. The shower room is miserable, but the room is clean and warm. It is notable that the staffs are very kind and flexible, and give you smiles. The breakfast is average. If you just sleep and go out, I can recommend you to stay in this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Very attentive staff!
Stayed 1 night in Jan 2024

10/10 Excellent

susanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good location, very clean, excellent breakfast. Very good value for money
Stayed 1 night in Jan 2024

10/10 Excellent

CLAUDIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful and great attitude. It is easy to walk to main attractions in Helsinki. Definitely recommend.
Stayed 1 night in Dec 2023

6/10 Okay

john

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

David, Brooklyn

Traveled with group
Liked: Cleanliness, staff & service
It had a certain old-school charm, but lacked some updated amenities, like outlets near the bed.
Stayed 1 night in Jan 2024

10/10 Excellent

Cheh

Traveled with family
Liked: Amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Pavel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back again👌
Really enjoyed our stay in this little gem. Wonderful stuff, very nice breakfast, very clean room, good shower. Thank you, Arthur..;)
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy hotel in a great location. Great service and great breakfast buffet.
Stayed 1 night in Dec 2023

10/10 Excellent

Cheh

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are so nice
Stayed 2 nights in Jan 2024

4/10 Poor

Yi

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Kitlai

Stayed 3 nights in Nov 2023

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst overall the hotel could use a bit of TLC, it was clean, comfortable, & - importantly - warm. The staff were friendly & welcoming, the breakfast was great, & the hotel couldn’t be more conveniently located for getting around the city. I would recommend this hotel & would definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Roger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and helpful staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Daryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staffs!
Stayed 5 nights in Nov 2023

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay comfortable room. Temperature was great in room and TV channel options were great. The staff was awesome they allowed me to store luggage.
Stayed 1 night in Nov 2023

10/10 Excellent

Jed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front reception was very helpful and understanding, and answering our questions about where to go and how to get around. The hotel is about a 10 minute walk from the central station across cobblestones. When we got off the train from the airport, there were no good directions on how to walk to the hotel. However, we got there and from then on, we understood how to do it. The location of the hotel is great. It’s near the tram line and there’s plenty of shopping and restaurants to choose from. The Buffet breakfast is extraordinary. Next time we’re in Helsinki, this will be the hotel we will go to.
Stayed 3 nights in Oct 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
city centre Helsinki
We stayed twice, three nights each time. Very good clean hotel. The arrangements were a little cramped. Service and welcome were excellent, breakfast very good but evening restaurant , although advertised was not open .
Stayed 3 nights in Oct 2023

6/10 Okay

Mia Anette Catarina

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

taina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was in a very convenient location. Front desk staff was really kind and helpful. Room was very comfortable. Breakfast had lots of options.
Stayed 3 nights in Oct 2023

10/10 Excellent

oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Central location, close to everything. Large room with living room. Full breakfast with lots of choices. Awesome ladies at front desk. We really enjoyed our stay.
Stayed 6 nights in Oct 2023

8/10 Good

Snowden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Snowden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Laura

Stayed 2 nights in Oct 2023

6/10 Okay

Wendy

Liked: Cleanliness
Overall the room was good. The only things I didn’t like were the shower (it drains towards the door and drenched the entire room), there is a kettle but no supplies in your room. Be sure to ask for coffee or tea at check in. Lastly, there is no laundry service, even though they say on their description that there is.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good location, close to the train station. Nice staff, good breakfast
Stayed 2 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

8/10 Good

Karla, Salinas

Liked: Cleanliness, staff & service, property conditions & facilities
Room is small but it has what is needed: comfortable bed and a bathroom. I arrived 3 hrs before check in and they let me get in the room without issues. I had a tour early and left before breakfast starts so I can’t comment on the food. The hotel is 10 minutes walking from the bus/metro station. No heater but blanket is enough for the beginning of October.
Stayed 2 nights in Oct 2023

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is near the university, so everything like the market, the White Cathedral, the metro and the shopping centre is within walking distance (i.e. within 20 min). Breakfast was on standard. Staff were friendly and helpful to resolve any problems raised. They were also helpful to arrange the reasonable transport to the airport. The only disappointing things were the room facilities and the cleanliness. 1 of the pillow covers were not washed which still had the last user's odour. Hair was found too. There were hair and few dirt in the towels. The light at the washroom only worked by tapping it. Hair dyer did not work. The best thing in the room was the noise insulation. In terms of the price, location and the staff service rendered, the cons are justified.
Stayed 3 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Very basic twin room. Shower was broken. However breakfast was reasonable and location to transport and town centre
Stayed 1 night in Sep 2023

10/10 Excellent

Konrad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No issues. Good location near train station and walking distance to main Helsinki sights. Comfortable, clean room. Good breakfast buffet selection. Looks like it is popular with groups
Stayed 1 night in Sep 2023

8/10 Good

Kaushik

Liked: Staff & service, amenities
Dirty and smelly hallway carpet. Crowded reception area. Very small elevators.
Stayed 2 nights in Sep 2023

10/10 Excellent

Isolde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it very much
Great location, clean rooms, excellent breakfast buffet
Stayed 4 nights in Sep 2023

4/10 Poor

Verified traveler

Disliked: Room comfort
Good rooms that are shaken on a daily basis
The rooms are fine - everything you need for a stay, staff ok, good breakfast. Unfortunately it's not a place to stay for comfort or rest of an evening / nighttime. Everything is loud loud and louder. Paper thin walls, you can hear the next room watching TV, chatting on the phone (even when then do their teeth!). Worst part is if you stay on floor 7, as floor 8 (I think as it sounded above) has some sort of gym area full of running around and jumping and shaking your room from 4pm to 9pm every day.
Stayed 3 nights in Sep 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large. Plenty of space for our luggage, etc. It was quiet.
Stayed 1 night in Sep 2023

2/10 Terrible

Sam

Stayed 1 night in Sep 2023