Single Room, 1 Twin Bed | Blackout drapes, free WiFi, bed sheets

Reviews of Omena Hotel Helsinki Lonnrotinkatu

2.5 out of 5
Omena Hotel Helsinki Lonnrotinkatu
Lonnrotinkatu 13, Helsinki

Reviews

7.8

Good

Rating 10 - Excellent. 251 out of 1001 reviews" "
Rating 8 - Good. 472 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Abdirazak

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is at the city centre only
Stayed 3 nights in Feb 2024
Response from Omena Hotel Helsinki Lönnrotinkatu on Mar 13, 2024
Hi, Thank you for the review

10/10 Excellent

Masanori

Stayed 3 nights in Dec 2023

10/10 Excellent

Sabino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money for Helsinki. Good location and service (even though they don’t have physical reception)
Stayed 1 night in Dec 2023
Response from Omena Hotels on Feb 15, 2024
Hi Sabino! Thank you for your feedback. Nice to know your stay went well!Best Regards

4/10 Poor

Ahmad

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Very late check in time, no room service, if u need help u must pay to contact them Room ventilation was too loud and they say they cant stop it because it'll stop for everyone Room temperature was cold and u cannot adjust it + No one to change the towels
Stayed 2 nights in Dec 2023
Response from Omena Hotels on Feb 15, 2024
Hi Ahmad! Thank you for your feedback. Omena Hotels are self service hotels which means that there are no reception or staff at the site. Also the cleaning is not done daily with ongoing reservations. Sorry to hear that the temperature was too cold for you. Best Regards

8/10 Good

Stephen

The process of checking in online made it efficient. The room was adequate but the bed was cheap and uncomfortable, and there was some marking on the walls. Decent for the price.
Stayed 6 nights in Dec 2023
Response from Omena Hotels on Feb 15, 2024
Hi Stephen! Thank you for your feedback. Sorry to hear that you didn't like the bed, but glad your check in experience was good!Best Regards

10/10 Excellent

OLEG

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and surroundings were supurb
Stayed 3 nights in Dec 2023
Response from Omena Hotels on Feb 15, 2024
Hi Oleg! Thank you for your review. Nice to know that your stay was pleasant!Best Regrads

10/10 Excellent

Hanna

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good value for low price
Excellent location, large room (for 1 person), good facilities, very clean, warm, easy check in/out process. Basic but value for the price.
Stayed 3 nights in Nov 2023

8/10 Good

may

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with poor check in
Central hotel easy to walk to the centre. Check in process is awful as you have to go ok online and do it before in order to receive a pin number which you use for your entire stay to get into the hotel and room. No reception so no help if you need it. The room is adequate, had a microwave and fridge which was great. Shower water was lukewarm. Bed comfortable and TV great. Lots of space.
Stayed 3 nights in Oct 2023
Response from Jocke on Oct 20, 2023
Hey May,Thank you for your review! Good to hear you enjoyed our hotel with good location and rooms with lots of space, great TVs and comfortable beds, even that you did not like our checkin process. It has to be done before arriving to the hotel since we don't have a reception. We do have 24/7 customer service that you can call about any problems you might encounter with the reservation / checkin / rooms.Kind regardsOmenahotels Lönnrotinkatu

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jocke on Oct 20, 2023
Hey,Thank you for your review!Kind regardsOmenahotels Lönnrotinkatu

10/10 Excellent

Aryan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picture doesn't justify the the rooms
Stayed 1 night in Sep 2023
Response from Jocke on Oct 20, 2023
Hey,Thank you for your review! Im happy to hear we exceeded your expectations!Kind regardsOmenahotels Lönnrotinkatu

8/10 Good

R N

Liked: Cleanliness, amenities, property conditions & facilities
Did the job required
Stayed 2 nights in Sep 2023
Response from Jocke on Oct 20, 2023
Hey,Thank you for your review!Kind regardsOmenahotels Lönnrotinkatu

10/10 Excellent

Ana

Stayed 1 night in Sep 2023
Response from Jocke on Oct 20, 2023
Hey,Thank you for your review!Kind regardsOmenahotels Lönnrotinkatu

10/10 Excellent

Mohamed Zanas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and easy to access. Amazing accommodation experience
Response from Jocke on Oct 20, 2023
Hey,Thank you for your review! Im happy to hear you liked our location at the city center and the overall experience.Omenahotels Lönnrotinkatu

8/10 Good

TORU

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is automatic online, so check-in/out processes were extremely easy! Thank you.
Stayed 7 nights in Aug 2023
Response from Jocke on Oct 20, 2023
Hey,Thank you for your review! Im very happy to hear you liked our easy check-in/out processes.Omenahotels Lönnrotinkatu

6/10 Okay

Didem

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is old and room was not really well cleaned and maintained. The best is the location.
Stayed 4 nights in Aug 2023
Response from Jocke on Oct 20, 2023
Hey,Thank you for your review. Im sorry that the hotel was not cleaned well enough and that the hotel was old. Im happy to hear you liked our location in the city center.Omenahotels Lönnrotinkatu

8/10 Good

Julie

Liked: Property conditions & facilities
Good, easy access and well situated
Stayed 3 nights in Aug 2023

2/10 Terrible

Derrick

Stayed 1 night in Aug 2023

6/10 Okay

justine

Stayed 4 nights in Aug 2023
Response from Nea / Omena Hotels on Aug 11, 2023
Hi Justine, thank you for the review!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is good, rooms are too hot
Stayed 2 nights in Jun 2023
Response from Omena Hotel Helsinki Lönnrotinkatu on Jun 27, 2023
Hei Arturo, kiitos arviostasi!

4/10 Poor

A V

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Omena Hotel Helsinki Lönnrotinkatu on Jun 23, 2023
Hei AV, kiitos arviostasi!

10/10 Excellent

jennifer

Liked: Cleanliness, property conditions & facilities
Nice, clean room with all necessary amenities; towels, kettle, microwave and fridge. The bed was comfy and TV in nice position at the end of the bed. Good central location in Helsinki.
Stayed 5 nights in May 2023
Response from Omena Hotel Helsinki Lönnrotinkatu on Jun 23, 2023
Hello Jennifer, thank you for the positive feedback!

8/10 Good

Laura

Traveled with group
Disliked: Staff & service, amenities
It was ok
Stayed 3 nights in Apr 2023
Response from Omena Hotel Helsinki Lönnrotinkatu on May 6, 2023
Hello Laura, thank you for the feedback!

6/10 Okay

Amrit

Stayed 1 night in Apr 2023
Response from Omena Hotel Helsinki Lönnrotinkatu on May 6, 2023
Hei Amrit, kiitos arviostasi!

8/10 Good

Katri

Stayed 1 night in Mar 2023
Response from Omena Hotel Helsinki Lönnrotinkatu on May 6, 2023
Hei Katri, kiitos arviostasi!

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Dirty rooms, do not stay here
Upon arrival we found numerous hairs in the shower, and the surface above the bed was sticky and dusty, obviously not cleaned. There was a huge stain on the bed. Website advertised the room as having 1 double bed, however there were two very thin mattresses and two thin single duvets, not ideal for couples, very misleading. We had to ask for extra duvets since those given to us were so thin. They did not respond to this until our final night, even then only gave us one extra thin single blanket. Definitely won’t be staying here again.
Dirty mattress
Sticky surfaces
Stayed 3 nights in Mar 2023
Response from Omena Hotel Helsinki Lönnrotinkatu on May 10, 2023
Hello, thank you for the review! I am very sorry to hear about the level of cleanliness during your stay. I will of course forward this feedback on to our cleaning supervisor. With urgent matters like this we always advice you to call us immediately, as we do not monitor our emails outside the office hours.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Helsinki
Centrally located hotel. Room provided everything that was needed. Clean and comfortable I would recommend this hotel
Stayed 2 nights in Mar 2023

6/10 Okay

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good, quiet. The room was convenient, with tea and coffee. A very nice stay. Thank you
Stayed 2 nights in Dec 2022
Response from Omena Hotel Helsinki Lönnrotinkatu on Jan 26, 2023
Hei Irina, kiitos arviostasi!

6/10 Okay

Yi Sin

Stayed 1 night in Dec 2022
Response from Omena Hotel Helsinki Lönnrotinkatu on Jan 26, 2023
Hei Yi Sin, kiitos arviostasi!

4/10 Poor

Gilbert

Liked: Cleanliness
Disliked: Staff & service
24 hr service - never answered there phone! Neighbours in room B232 were drunk, noisy and violent for three nights, still no answer from 24 hr service! Considered calling local Police enforcement! Room cleaning did not happen as per the hotel information.
Response from Omenahotel Helsinki Lönnrotinkatu on Dec 8, 2022
Hi Gilbert, thank you for your review. I'm so sorry that your room neighbours were noisy and drunk and you didn't reach our customer service. If the customer service is busy and not responding it's always recommended to call us again a bit later. If you're calling from your mobile phone you can also leave us a callback request and we will call you back. The rooms are cleaned after every fifth night.

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Basic and functional
Generally adequate with good use of space. Curtains are as useful as an ice vendor in lapland! Can I have a more lengthy material please? The shelf above the bed was poorly designed such that you are unable to sit in bed without growing a massive lump on the back of your head from the accidents.
Stayed 1 night in Nov 2022
Response from Omenahotel Helsinki Lönnrotinkatu on Dec 2, 2022
Hi, thank you for your review. It's great that you enjoyed your stay in our hotel. I'm sorry the curtains weren't long enough and the shelf above the bed made it impossible to sit on the bed.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable
Very convenient location in the middle of the city. Very nice comfortable room. Staff was very friendly to send the codes to access on time.
Stayed 1 night in Oct 2022
Response from Omenahotel Helsinki Lönnrotinkatu on Nov 19, 2022
Hi Mario, thank you for your review. It's great that you enjoyed your stay in our hotel and liked especially the nice and comfortable room and our location in the middle of the city.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Very clean, the bed area and 'living room' (second bedroom) was spacious. The bed was VERY uncomfortable. The microwave, kettle, fridge, and hair dryer were great and helpful amenities. I liked the red color. I liked having a code to enter the apartment and building instead of having to hold onto a key or card. Cons: the bathroom was way too small. It was difficult to move around. The check in process was a little confusing; I didn't realize there was a "B" building at first. It wasn't terribly close to a bus stop. We would stay there again. I felt safe and comfortable there.
Response from Omenahotel Helsinki Lönnrotinkatu on Nov 19, 2022
Hi Jennifer, thank you for your review. It's great that you enjoyed your stay in our hotel and liked especially the clean and spacious room with a microwave, kettle, fridge and hairdryer. It's also nice to hear you liked having a door code instead of key or a card. I'm sorry the bathroom was a bit too small and that there was confusion with finding your room. I'm happy to hear you would still stay there again.

2/10 Terrible

Mark

Stayed 3 nights in Sep 2022
Response from Omenahotels Helsinki on Oct 5, 2022
Hei Mark,Kiitos arvostelustasi! / Thank you for your review!Ystävällisin terveisin / Kind regardsJocke.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it shouldn't be called a hotel- it's a dormitory
the room and the toilet smelled terrible. bedsheet wasn't clean. everything in the room was tidy but not clean at all. hair was everywhere in bed. and the mattress was in terrible condition. the only good thing about it was the location. it's very close to city centre. this is not a hotel, it's a dormitory, people were making noise in the corridor until the late night.
Stayed 1 night in Sep 2022
Response from Omenahotels Helsinki on Oct 5, 2022
Hi,Thank you for your review! We are very sorry that your stay with us went horrible. While there is no reception we have a 24/7 customer service where you can call us about any problem's you might encounter.Kindest regards and deepest apologies.Jocke.

8/10 Good

John

Traveled with family
Disliked: Cleanliness
Great location not ideal with a baby
Fantastic location but not ideal with a baby didn't realize that was only cleaned once a week. We did request the bins emptied which they did the following day but that's was all they did in the room. Also woke to the floor wet the last day we the Aircon leaked alot over night
Stayed 5 nights in Sep 2022
Response from Omenahotels Helsinki on Oct 5, 2022
Hi John,Thank you for your review! We are pleased to hear that you liked our location. Sorry that your stay did not go as you hoped. We have a 24/7 customer service where you can call us about any problem's you might encounter.Kindest regardsJocke.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a dormitory not a hotel. Zero hygiene
It shouldn’t be called as a hotel. It’s more like a dormitory or hostel. People were in the corridor made noise in the night and I couldn’t sleep well, even some of them knocked on my door a few times and as a solo female traveler I didn’t feel safe(there is no reception to call). The toilet and bedsheets were smelly and not clean. The only good thing about this hotel is the location.
Stayed 1 night in Sep 2022
Response from Omenahotels Helsinki on Oct 5, 2022
Hi,Thank you for your review! We are very sorry that your stay with us went horrible. While there is no reception we have a 24/7 customer service where you can call us about any problem's you might encounter.Kindest regards Jocke.

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily Located Down Town Helsinki Easy Access to Restaurants, Water Front, and Places to See. Our Room was on the 4th floor Neat and Tidy, Quiet and Room for Two People.
Stayed 1 night in Sep 2022
Response from Omenahotels Helsinki on Oct 5, 2022
Hi Wayne,Thank you for your review! We are very glad to hear you enjoyed your stay at our hotel.Kindest regardsJocke.

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to the centre of Helsinki. Walking distance to all the sights.
Stayed 3 nights in Sep 2022
Response from Omenahotels Helsinki on Oct 5, 2022
Hi Conor,Thank you for your review! We are pleased to hear that you liked the location of our hotel.Kindest regardsJocke.

8/10 Good

Heikki

Stayed 1 night in Aug 2022
Response from Omenahotelli Helsinki Lönnrotinkatu on Aug 28, 2022
Hei Heikki, kiitos arvostelustasi.

2/10 Terrible

Mindaugas

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Broken bed
Hi, we stayed this night in your hotel (Omena Hotel Helsinki Lonnrotinkatu) and the experience was really bad. One of the chair bed was broken (the mid part of the bed construction). So it was impossible to sleep in that bad for one of our teenager :(
Stayed 1 night in Aug 2022

8/10 Good

Tamer

Disliked: Cleanliness, staff & service
It’s in the city center
Clean and central great location but no daily house keeping unless if you ask
Stayed 7 nights in Jul 2022
Response from Omena Hotel Helsinki Lönnrotinkatu on Aug 12, 2022
Hi Tamer, thank you for the review!

6/10 Okay

Vuk

Stayed 2 nights in Jul 2022
Response from Omena Hotel Helsinki Lönnrotinkatu on Jul 21, 2022
Hei Vuk, kiitos arviostasi!

10/10 Excellent

Raj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Large enough room for four adults. Only 15 min walk from central station. Walkable to all of the city spots. No staff on site so ensure that you have your room number and access code to enter before you arrive. I received mine a few hours before checkin time by email.
Stayed 1 night in Jul 2022
Response from Omena Hotel Helsinki Lönnrotinkatu on Jul 16, 2022
Hello Raj, thank you for the review!

2/10 Terrible

Darrell

Disliked: Cleanliness, staff & service
Rude staff and totally not helpful! Ridiculously late check in and they asked for more money at check-in!
Stayed 2 nights in Jun 2022
Response from Omena Hotel Helsinki Lönnrotinkatu on Jun 26, 2022
Hello Darrell, thank you for the feedback! I am sorry to hear that our staff came off as rude to you, what you describe is not how we expect things to be. The standard check in is at 16:00 and you are able to purchase an earlier check in at 14:00 for the price of 10 €. Hoping that you had a nice stay!

8/10 Good

Karolis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022
Response from Omenahotel Helsinki Lönnrotinkatu on Jun 8, 2022
Hi Karolis, thank you for your review.

8/10 Good

Jesus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well located ans close to all attractions
Stayed 2 nights in May 2022
Response from Omenahotel Helsinki Lönnrotinkatu on Jun 24, 2022
Hi Jesus, thank you for your review. It's nice that you liked your stay in our hotel and especially our great location.

10/10 Excellent

Marinko

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a simple self check hotel. Its easy, quick, great value in a great location. Nothing fancy, but it works.
Stayed 1 night in May 2022
Response from Omena Hotel Helsinki Lönnrotinkatu on Jun 26, 2022
Hello Marinkoi, thank you for the review!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Omenahotel Helsinki Lönnrotinkatu on May 25, 2022
Hei Christopher, kiitos arvostelustasi! / Thank you for your review!