“Annoyed”

On my second nights stay, I was awakened at ! am by noise of someone trodding back and forth on the floor above me, sounded as if they were very heavy people are were intentionally trying to make noise. I called the front desk to repoet the noise and asked if they could contact the people and ask them to please be a little quietier, the noise subsided for only a minute and then seemed to get even louder. This noise went on until 3am or at least that's when I finally fell asleep. I asked the attendant at 6:30am if she had indeed contacted the people and she said that she had and I informed her that the noise got even louder after she had called. At that point she offered me another room and said that I could have switched at 1:30 am if I had wanted. I ask you, who is going to get out of bed at 1:30am and gather all your belongings and move to another room.

“Disappointing”

We asked about a bereavement rate, and the reservation rep ignored the question. We asked again at check-in at the hotel, and again the question was ignored. It was disappointing that the death in our family which was the reason for our trip , apparently meant nothing to these people.