Ratings based on 16 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
Recommendedby vgml from Sydney, Australia
Management problemsPosted Jan 12, 2014 on Hotels.com
We have stayed in many fine hotels across South Africa and we envisaged that this hotel would be no different...but it was. The room itself was satisfactory but we were deceived as we were told, and it clearly stated in writing, that we had an ocean view room. When I took this up with management there was absolutely no care taken to see what else was possible for us within the hotel. It didn't end there. We actually would have had water glimpses if the car parking spaces were not directly in front of our room. Also because of the security issue we were concerned about being on street level with absolutely no precautions taken to see that the guests would be safe. Add to this that the phone in our room didn't work...thankfully we didn't have something to report. The staff were not helpful and this was obvious on so many levels. Breakfast was sub standard and because it was raining and the outdoor tables could not be used, there was not enough room inside for the guests and many who had breakfast included on their room rate had no alternative but to go elsewhere for breakfast. I hate to be the bearers of bad news but I am trying to safe others from staying at this Hotel. Harbour House 2 stars.
for Couplesby Jo from Kent, UK
Great position overlooking the sea.Posted Dec 1, 2013
After having a dreadful flight experience thanks to British Airways, it was lovely to receive such a warm welcome and excellent service. The hotel is of a very high standard but quite small and friendly. The main positive being the staff who couldn't do enough for us.
for Everyoneby Bruce from Seattle
Excellent Hotel a short walk away from whale watchPosted Oct 22, 2013
Pros: Location, room size and amenities
This hotel is perfect for whale watching. The cliff walk to see the whales is a very short walk from the hotel and the whales come in really close. The staff was attentive and recommended good places to eat nearby.
for Couplesby Malcolm from Sydney NSW, Australia
Great stayPosted Aug 17, 2013
Enjoyable stay- great location, comfortable room and good breakfast selection
for Couplesby LB from Manchester
Lovely hotelPosted Aug 4, 2013 on Hotels.com
Lovely hotel, nice rooms very clean. The staff are very friendly and it is in a great location.
Recommendedby KeithF from London
Central, great sea viewsPosted Jun 11, 2013 on Hotels.com
We very much enjoyed our brief stay at the Harbour House Hotel. Staff were very welcoming, the room was excellent and the location central and scenic. Minor quibbles are that breakfast was not included in the room rate (but there's a great open-air breakfast bar just across the road!), and that wi-fi should be accessible for free in the rooms.
for Everyoneby Mags from Dubai" UAE
Great hotel in HermanesPosted Apr 27, 2013
Pros: Local is perfect, rooms are very comfortable and staff are great.
Cons: Difficult to find I. He dark!
Location: Dubai, UAE
We had a problem finding the hotel initially so called the hotel for directions. The concierge came out to look for us - above and beyond what we would have expected. Bedroom was very comfortable. Location is great and the staff all very accommodating. If you are looking for a great place to stay in Hermanes, then look no further.
for Everyoneby Richard from Santa Rosa, CA
Great beach hotel locationPosted Mar 28, 2013
My wife and I stayed for one night this March 2013. If we would have known earlier what a nice place this is we would have stayed another night. The room was very clean and the hotels location is right on the beach. There are restauants nearby and the location is very central. The breakfast was good and fresh. This is a very well kept property and if we visit Hermanus again we would stay here.
for Overnight Stay Before Destinationby trevor and sandra
unbelievable location, just rightPosted Feb 19, 2013 on Hotels.com
Big mistake,.....! only booked for one night wish we had booked for longer. excellent location and personnel.
Recommendedby A verified traveler
Lovely hotel in a prime spotPosted Feb 4, 2013 on Hotels.com
It's a lovely hotel in a perfect spot in Hermanus. Great room and a great rate. Well worth it.