Property entrance

Reviews of Vista Inn and Suites Nashville Airport East

2.5 out of 5
Vista Inn and Suites Nashville Airport East
5770 Old Hickory Blvd, Hermitage, TN

Reviews

4.8
Rating 10 - Excellent. 36 out of 628 reviews" "
Rating 8 - Good. 106 out of 628 reviews" "
Rating 6 - Okay. 124 out of 628 reviews" "
Rating 4 - Poor. 153 out of 628 reviews" "
Rating 2 - Terrible. 209 out of 628 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Josh

Traveled with group
Disliked: Staff & service
Stayed 1 night in Dec 2021

6/10 Okay

Jamie

Stayed 1 night in Sep 2021

4/10 Poor

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A non smoking room was requested. We were given a smoking room. Room was smelly. Exterior Dirty. Not Well Lit. Unsafe Feeling being there.
Stayed 1 night in Oct 2021
Response from Vista Inn & Suites Nashville Airport East on Nov 3, 2021
We are sorry we could not meet your expectations. We hope to have another opportunity to serve you better in the future.

4/10 Poor

Helen

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
It needed to be updated they did not have interior locks on the doors they didn't have the room furnished with coffee makers or with cups the towels were old and frail the night manager didn't explain why the refrigerator wouldn't work
Stayed 1 night in Oct 2021
Response from Vista Inn & Suites Nashville Airport East on Nov 1, 2021
Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We hope you will give us another chance and visit us again.

4/10 Poor

Girija

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista Inn stay : Disappointing!!
it was a shady place, no breakfast, no coffee, the sheets were torn (had holes). Rooms conjetsed.
Stayed 1 night in Oct 2021
Response from Vista Inn & Suites Nashville Airport East on Oct 28, 2021
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward.

8/10 Good

Lee

Traveled with partner
Liked: Staff & service
Looked like a decent amout of construction going on so not the best but we didnt have problems. Easy acces to food. Needs a remodel kind of out dated but the staff was great
Stayed 1 night in Oct 2021
Response from Vista Inn & Suites Nashville Airport East on Oct 9, 2021
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again.

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Vista Inn & Suites Nashville Airport East on Sep 20, 2021
We're sorry you were unhappy with your stay, Kenneth. We appreciate all comments, negative or positive, as this helps us make any necessary improvements. Thank you for your business and we hope to welcome you back again.

4/10 Poor

A

Disliked: Cleanliness, property conditions & facilities
Get what you pay for!
You get what you pay for… hotel needs some major maintenance and updates, peeling ceilings etc. I think it was probably clean but it’s old so hard to sparkle. With Covid no food or coffee service.
Stayed 1 night in Sep 2021
Response from Vista Inn & Suites Nashville Airport East on Sep 14, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

lisa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a homeless person trying car doors. The room smelled like butt mixed with smoke (non-smoking). I didn't see any bedbugs on inspection but was surprised.
Stayed 1 night in Sep 2021
Response from Vista Inn & Suites Nashville Airport East on Sep 11, 2021
We're sorry to hear that you had an unpleasant stay with us. Thank you for your business and we wish you safe travels in the future.

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Vista Inn & Suites Nashville Airport East on Sep 11, 2021
Thank you very much, Stephanie : ) We're so glad you enjoyed your stay with us and we all look forward to having the pleasure of welcoming you back again.

6/10 Okay

Diana

Traveled with family
Disliked: Cleanliness, room comfort
Could be better
First room was a smoking room but my reservation was Non smoking room, we had change the room, however the non smoking room had a bad smell; the bathroom was in bad aspect, it is not recommending if you travel with kids
Stayed 1 night in Sep 2021
Response from Vista Inn & Suites Nashville Airport East on Sep 11, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Inside the room.
Stayed 1 night in Jul 2021
Response from Vista Inn & Suites Nashville Airport East on Aug 2, 2021
Thanks for staying with us! We appreciate your valued business.

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It smelled so bad and it was just not a good hotel to stay in. I don’t recommend staying in that hotel. Then want to charge you $20 fee for idk what. Not good at all.
Stayed 1 night in Jul 2021
Response from Vista Inn & Suites Nashville Airport East on Aug 2, 2021
Your feedback concerns us and we have sent your review to the General Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value, old facility
The room had the heavy smell of previously been smoked in Our parking spot was over 10 spaces away from our room. Night was suprisingly quiet. Outside areas were well lit. Value was good. But for $40 to 60 more we could have been in a newer place closer to the airport. There was a 24/7 Waffle house nearby.
Stayed 1 night in Jul 2021
Response from Vista Inn & Suites Nashville Airport East on Aug 2, 2021
Thank you for highlighting our price for value. We appreciate your business and we hope to welcome you back again in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible. Would never stay here again.
Stayed 1 night in Jul 2021
Response from Vista Inn & Suites Nashville Airport East on Aug 2, 2021
We're sorry you were unhappy. Thank you for your business.

4/10 Poor

Verified traveler

Disliked: Staff & service
There was nobody at the front desk to welcome you. I had to wait because they had gone to get food. There were also cop cars etc circling the place. Not a safe or inviting environment
Stayed 1 night in Jul 2021
Response from Vista Inn & Suites Nashville Airport East on Jul 30, 2021
We're sorry you were unhappy with your stay. We hope to have another opportunity to serve you in the future.

2/10 Terrible

danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not stay at this hotel. Filthy!
Stayed 1 night in Jul 2021
Response from Vista Inn & Suites Nashville Airport East on Jul 30, 2021
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. It is our hope that you will consider staying with us in the future for a much better outcome.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a part of the hotel that had been burnt. They had it fenced off. I don’t know how long it has been burnt but no construction was taking place that I could see. I asked the clerk for a zero balance receipt but he said they do t give receipts. I told him I will call my Vancouver and let them know to be aware of any suspicious activities. Each end of the shower curtain rod was laying on top of shower stall thus not letting the entire curtain being used. It all slopes down to middle of tub/shower.
Stayed 1 night in Jul 2021
Response from B Flom Social Media on Jul 26, 2021
We are so sorry about your stay. Part of the hotel had an electric fire. We do everything we can to make it safe. Thanks

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is literally the most disgusting place I have stayed.. people walking around the parking lot screaming and clearly on drugs. VERY bad area. Highly suggest anywhere but here.
Stayed 1 night in Jul 2021
Response from B Flom Social Media on Jul 26, 2021
Sorry to hear about stay. We do what we can to keep noise down after 10pm.

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the way home
Glad to find an inexpensive hotel after searching for quite awhile. Forgot my luggage and they called me right away. So glad they did. Nice to have honest people working in housekeeping.
Stayed 1 night in Jul 2021
Response from Vista Inn & Suites Nashville Airport East on Jul 22, 2021
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is very run down, rooms are smelly, parking is horrible, no bath tub stopper for children, and not recommended.
Stayed 1 night in Jul 2021
Response from Vista Inn & Suites Nashville Airport East on Jul 16, 2021
We're sorry to hear that we could not meet all of your expectations. Thank you for your valued business.

4/10 Poor

Andrea M

Traveled with family
Disliked: Property conditions & facilities, room comfort
Horrible choice
Bad choice for one night. Room smelled like smoke. Half the hotel caught fire. Not enough extra towels. Room didn't have an iron. Do not choose this hotel.
Stayed 1 night in Jun 2021
Response from Vista Inn & Suites Nashville Airport East on Jun 28, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Brandon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The motel was nothing like the pictures. The area was not great. The ceiling in the motel had patch work. The bathroom floor was sticky. I had to clean the toilet and counters before using. I would never recommend this motel with families and someone that likes cleanliness. The service was amazing. The ladies up front was kind.
Stayed 1 night in Jun 2021
Response from Vista Inn & Suites Nashville Airport East on Jun 22, 2021
We are sorry to hear that we could not meet your expectations, Brandon. It is our hope that you will give us another chance in the future to serve you better.

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Vista Inn & Suites Nashville Airport East on Jun 22, 2021
Mark, we're sorry you were unhappy with your stay. Thank you for your valued business.

6/10 Okay

Raph

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Half burned out and toach filled
Well...if you need a cheap hotel...you found it. Half of the hotel was unusable due to a recent fire. The rooms were reasonable. 1 room had a roach infestation.
Stayed 2 nights in Jun 2021
Response from Vista Inn & Suites Nashville Airport East on Jun 17, 2021
Thank you for your feedback. We're glad that our price worked out well for your and we hope to welcome you back again.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Not bad for the prices, not the best tenants
Stayed 3 nights in Jun 2021
Response from Vista Inn & Suites Nashville Airport East on Jun 17, 2021
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again.

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Vista Inn & Suites Nashville Airport East on Jun 6, 2021
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Vista Inn & Suites Nashville Airport East on Jun 6, 2021
Thank you for choosing the Vista Inn & Suites Nashville Airport East for your travel plans!

10/10 Excellent

Carly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Vista Inn & Suites Nashville Airport East on Apr 5, 2021
This review made our day! Thank you and we look forward to welcoming you back again next time you are in our area.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Miserable in horrible stay
This place is awful they have drug addicts around every corner you turn and there is this old foreign man that stares everyone down and looks in there windows and there open doors
Stayed 5 nights in Mar 2021
Response from Vista Inn & Suites Nashville Airport East on Apr 5, 2021
Your feedback concerns us. Please call the hotel at your convenience to discuss your comments. Thank you.

2/10 Terrible

Jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t sleep here.
Dirty pillows, sheets, towels, Mold smell, dated Ughh.. Couldn’t sleep thinking of how dirty this place is.
Stayed 2 nights in Mar 2021
Response from Vista Inn & Suites Nashville Airport East on Apr 2, 2021
At any point in time during your stay if you are not happy with your room. Let us know. This will give us the opportunity to offer you another room, fix an issue or find a resolution.

6/10 Okay

Verified traveler

Business traveler
Decent place to get rest. Lots of food choices. Close to highway
Stayed 1 night in Mar 2021
Response from Vista Inn & Suites Nashville Airport East on Apr 2, 2021
Thank you for sharing your feedback. We appreciate your business and look forward to welcoming you back again.

2/10 Terrible

Samantha

Disliked: Room comfort
Stayed 1 night in Mar 2021
Response from Vista Inn & Suites Nashville Airport East on Apr 2, 2021
Thank you for your feedback. We're sorry your stay was not up to par.

2/10 Terrible

Jessika

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Hotel was horrible. Do NOT STAY HERE! Half the hotel is closed up with “danger” tags on the door. There are weird people walking around and looking in the cars and windows all night. It was so horrible. If I could give negative starts I would. They over charged me and would not refund.
Stayed 1 night in Feb 2021
Response from Vista Inn & Suites Nashville Airport East on Feb 16, 2021
We're sorry you were unhappy, Jessika. At any point in time during your stay if you are not completely satisfied with your stay please let us know. This will give us an opportunity to find you a resolution.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet an clean. Bed was comfortable and shower was Awesome. Would Recommend
Stayed 2 nights in Feb 2021
Response from Vista Inn & Suites Nashville Airport East on Feb 8, 2021
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

8/10 Good

Katharine

Stayed 1 night in Jan 2021
Response from Vista Inn & Suites Nashville Airport East on Jan 31, 2021
Thank you for reviewing your stay at the Vista Inn & Suites Nashville Airport East. It is a pleasure to know you had an enjoyable experience with us. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area

2/10 Terrible

William

Disliked: Staff & service
Stayed 1 night in Jan 2021
Response from Vista Inn & Suites Nashville Airport East on Jan 7, 2021
Thank you for your recent overnight stay. We regret not meeting all of your expectations, William. And it is our hope that you will give us another chance in the future. Thank you for your valued business.

2/10 Terrible

VistaInn, Nashville

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Blood on sheets, no elevator, stains everywhere, rooms don't look like the ad.
Stayed 1 night in Sep 2020
Response from Vista Inn & Suites Nashville Airport East on Sep 11, 2020
At any point in time, please let the front desk know that you are not pleased with your room. We would like an opportunity to give you a different room or resolution. Thank you for your business and we hope to have a chance to welcome you back again.

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020
Response from Vista Inn & Suites Nashville Airport East on Sep 11, 2020
Comfortable accommodations are what we want to deliver to our guests. Hopefully, you will enjoy your next stay with us even more.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Nosey Rosey
The place has had a little work done front half. There is a whole second building that is run down. They put me in a room that has a door that connects to another room and the door doesn’t lock!! I instantly asked for another room and they had a problem with it I had to explain as a woman all alone I felt unsafe anyone could come through that door while I was sleeping. Then he said he saw me smoking and was going to charge me more (I am NOT a smoker) and besides the room smelled like stale cigarettes anyways. The people who run the place are extremely nosey they walk around all time of the day and night one of them kept walking past tapping on the door. I would NOT recommend this place
Stayed 3 nights in Aug 2020
Response from Vista Inn & Suites Nashville Airport East on Aug 30, 2020
While we appreciate our guests leaving their feedback, your review concerns us. We have sent all of your concerns to the General Manager/Owner for their review and improvement/corrections if necessary.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Run down, carpet sticky, bad odor.
Stayed 1 night in Aug 2020
Response from Vista Inn & Suites Nashville Airport East on Aug 21, 2020
Your feedback is very important to us and we're sorry your stay was not up to your expectations. We have sent your concerns to the General Manager for their review. We hope to have another opportunity to serve you in the future. Thank you for your business.

2/10 Terrible

Parahat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
Everything was terrible, the room smelled like cigarettes and it was a non smoking room,the sink was absolutely disgusting full of dirt and water was not draining
Stayed 1 night in Jul 2020
Response from Vista Inn & Suites Nashville Airport East on Aug 1, 2020
Your concerns are very important to us, Parahat. If you are not completely satisfied with your accommodations, please let us know during your stay. We want you to leave with a good memory of your time with us. We hope to have another opportunity to serve you again in the future.

6/10 Okay

Jefferoy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Vista Inn & Suites Nashville Airport East on Jul 4, 2020
Jefferoy, thank you for choosing the Vista Inn & Suites Nashville Airport East for your overnight stay. We are delighted to know that overall you enjoyed your stay with us. All of us here look forward to your next visit.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Vista Inn & Suites Nashville Airport East on Apr 3, 2020
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Vista Inn & Suites Nashville Airport East on Apr 3, 2020
Thank you for choosing the Vista Inn & Suites Nashville Airport East and sharing your great experience. We are happy you were impressed with all our services and facility. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Vista Inn & Suites Nashville Airport East on Apr 1, 2020
We appreciate your time rating the Vista Inn & Suites Nashville Airport East and are glad you found our hotel to be immaculate and amiable. We hope you will choose to stay with us again in the near future.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Vista Inn & Suites Nashville Airport East on Mar 30, 2020
Misty, thank you for making the TVista Inn & Suites Nashville Airport East a part of your travel plans. We are thrilled to read you had a nice stay and that you liked all aspects of our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you back.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Vista Inn & Suites Nashville Airport East on Mar 29, 2020
Misty, we are glad to read how much you enjoyed your time at the Vista Inn & Suites Nashville Airport East. Thanks for posting a review so future travelers can read about your pleasant experience.

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2019
Response from Vista Inn & Suites Nashville Airport East on Nov 18, 2019
Thank you for your rating in regards to your stay at the Vista Inn & Suites Nashville Airport East. We appreciate you recommending us and we're glad that you enjoyed your stay with us.

10/10 Excellent

Richard

Stayed 2 nights in Nov 2019