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Reviews of Boxmoor Lodge

3.5 out of 5
Boxmoor Lodge
London Road, Hemel Hempstead, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 594 reviews" "
Rating 8 - Good. 211 out of 594 reviews" "
Rating 6 - Okay. 47 out of 594 reviews" "
Rating 4 - Poor. 19 out of 594 reviews" "
Rating 2 - Terrible. 11 out of 594 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Well positioned accommodation. Enjoyed our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay to either explore the local area, or for Luton Airport which is very close. Great value for money. Highly recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient place to stay. Staff have been very helpful and friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room's very clean bed's comfortable and lovely breakfast served by lovely lady. Would definitely stay there again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cozy rooms with instant hot water and under floor heating. Very good breakfast Will definitely be staying again Thank you
Stayed 3 nights in Feb 2024

8/10 Good

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean and great value.
Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Thouroughly enjoyable stay Will be back soon
Stayed 1 night in Feb 2024

8/10 Good

John

Whe I arrived the Toilet was not flushed and needed 7 flushes to clear
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay - lovely hosts.
Stayed 1 night in Jan 2024

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

L P

Stayed 2 nights in Jan 2024

10/10 Excellent

L P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Delightful hotel. Friendly staff. All needs provided for. Recommended
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Traveled with partner
Liked: Amenities
Good obliging staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leyton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Traveled with partner
Stayed before, always great service, friendly staff, good rooms, can’t fault it.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boxmoor Stay
A functional bed and breakfast/hotel with exceptional service at breakfast. we were made to feel very welcome
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean rooms, warm, comfortable with excellent quality towels etc. superb breakfast, and very friendly staff. I highly recommend this accommodation.
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Lodge
Really pleased, only one night stay but very nice Lodge
Stayed 1 night in Dec 2023

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel style layout was great. Easy parking. Friendly welcome. Good traditional breakfast (extra). Continental included .
Stayed 1 night in Nov 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mouldy bathroom with cracked tiles, broken showerhead. Room incredibly tiered and didn't have the facilities advertised such as A/C. Checked me into a room not ready. Damaged walls and furniture. Thin pillows and cheap mattress. Only used as a 1 night as its close to the station but would not use again.
Stayed 1 night in Nov 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable amd affordable.
Stayed 1 night in Nov 2023

10/10 Excellent

Antony

Stayed 1 night in Nov 2023

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Ian

Stayed 1 night in Nov 2023

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip away
Lovely place with welcoming and friendly staff. Very happy with the accommodation and they serve a great breakfast where they are happy to change bits as needed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sasha

Traveled with group
Liked: Staff & service, property conditions & facilities
Really nice room easy to get to really lovely
Stayed 1 night in Nov 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel at appropriate price
Good hotel with excellent continental breakfast. We chose it as being the only hotel on the west side of Hemel Hempstead, close to our family, and for its reasonable pricing. The delivery of keys at reception was fast, and they made every effort to find us a ground floor room to avoid their stairs. Very helpful staff.
Stayed 3 nights in Nov 2023

8/10 Good

Laraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I have stayed twice. Not all rooms are new so there was a little wear and tear with this stay. The bedside lamp wasn’t working. Comfy bed, clean and good facilities. Staff excellent. The room looked on to the garden therefore no noise
Stayed 1 night in Oct 2023

10/10 Excellent

phil

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Great breakfast with great service!
Great breakfast with great service!
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Adequate accommodation
Stayed 2 nights in Oct 2023

10/10 Excellent

Dean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice , clean, comfortable room.
Stayed 1 night in Oct 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quiet and convenient
Stayed 1 night in Oct 2023

4/10 Poor

James

Liked: Staff & service
Overall a nice looking property but room felt a bit dated but everything worked . I had numerous attemts trying to get the wifi to work and that was the most annoying part . The breakfast and friendly staff was very good .
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 4 nights in Oct 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Marie

Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Exceptionally helpful & welcoming staff credit to the Hotel. Beautiful clean room , really nice breakfast. We will definitely be going back
Bathroom of roo. 21
Room 21
Room 21
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An easy drive to get to warner brothers studio. Our room was large and clean, the continental breakfast was plentiful. The cooked breakfast wasnt included but it was very well priced.
Stayed 1 night in Sep 2023

8/10 Good

Denis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Claire

Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room and very useful to have a fan as it was quite hot - not the hotel’s fault, just the weather. I hadn’t realised I had to phone reception to check in - good job I had a phone or I would have been stuck. Very nice atmosphere at breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent understanding of food tolerances.
I left a message saying both my girls have a coeliac disease, which means they can’t eat gluten. I was reassured that they could have toast and a cooked breakfast. That they used separate toasters to stop cross contamination. The girls were over the moon when they were given a plate of continental food too, just like everyone else! They have never had this care from anywhere else. They were so amazed and happy. The girls also loved that they had their own little cottage style room to themselves. This is the second time we have been to this hotel and we would definitely come back again.
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
Perfect little place to stay. Our room was immaculate and spotless. Only tiny criticism is a bigger bed would have been good - felt like a small double/queen size.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond food allergy awareness
We had an amazing stay and I have two exceptionally happy girls. I left information stating that my two girls have coeliac disease and can’t eat gluten. Not only was I reassured that there was toast and fried breakfast available prepared separately. The staff came out with muffins and croissants. Which the girls didn’t realise were all gluten free. I never seen my girls faces light up so much, to be able to eat like everyone else. Thank you the girls have never had that experience before.
Stayed 1 night in Aug 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly and disappointing.
I arrived in the early evening, to be greeted by a closed reception and a number on the door to call. I did so, but could hardly hear the woman who answered as a small child was screaming very close to her phone. I had to ask three times what my room number was, before being able to hear the. number 16. Not very professional. I went to the room, to find it smelling very musty. All the soft furnishings and the carpet looked and smelled as though they had not been cleaned for a very long time, although at least the sheets were clean, and it was obvious that some previous guest had been smoking in the room. There was a loud noise of rushing water coming from the bathroom, and I found that the toilet was running continuously instead of filling up the cistern. I had no desire to ring and listen to the screaming child again, and being a handy type of person, I fetched some tools from my car and fixed the cistern. The next morning I went to the breakfast room (breakfast finished strangely early at 9am) and informed the lady there of the problem with the toilet. She wasn't very interested. I can't comment on the cooked breakfast as I didn't have one. The coffee was passable. After returning home I emailed the hotel and requested a small partial refund due to the problems listed above, then emailed again a week later, but they have not had the courtesy to reply. All in all, a very disappointing stay, and I would recommend Boxmoor Lodge to no one. This is a true account of my experienc
Stayed 1 night in Aug 2023