Ratings based on 240 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from UK

Could Be Much Better

Posted Oct 26, 2014
Pros: Room was clean.
Cons: Room was too hot. Breakfast buffet is rather poor for a "quality" hotel. Restaurant v expensive.
Location: Not a heck of a lot - in the middle of nowhere.
I stayed there for 2 nights in Oct 2014. The location isn't really near Watford (e.g. there's not a hope of hell of walking into Watford since its literally miles away - 10 minutes drive if there is no traffic - but there always is traffic since the roads in Watford are atrocious). Its located in a rather isolated spot right beside the motoway to London (literally), and there's not much around there to do at night (especially for eating). Given the price I was paying and that its a Hilton was expecting a better room. It was boiling hot with the heating turned off, which opening the windows didn't help at all. The breakfasts were surprisingly poor - badly cooked greasy sausages especially. Premier Inn actually has much better breakfasts (which is saying something, since I can't stand Premier Inn hotels - I'd rather stay on the street than stay in a Premier Inn). The restaurant is one of those overpriced places that charges a lot for tiny plates. Needless to say, dinner was not satisfying. Food quality was fine, but I really don't like being made to pay lots of money for small amounts of money. All in all, it was disappointing. It was not the worst hotel I've ever stayed in, and the staff are nice, but I don't think I'd go back. I'd recommend the Holiday Inn Express in Watford over this, since its location is great, and you're not playing over the odds for things.
1 out of 5
by A verified traveler from Madison, IN

Dirty and inconvenient

Posted Oct 22, 2014
Pros: Friendly staff
Cons: Everything else
Location: There is nothing nearby. This is a terrible play to stay if visiting London.
This hotel is too far from public transport. It was dirty. It smelled bad. It had no free wifi in the rooms. We didn't even stay. We checked out 30 minutes after we checked in. The staff was friendly and helpful and didn't give us any trouble about checking out. I have never been so disappointed in a highly reviewed expedia hotel. DO NOT STAY HERE unless you want to be in Watford. If you are staying in Watford for the price but are visiting London, THIS IS A HORRIBLE OPTION.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from OR

Old Hilton Hotel..

Posted Oct 8, 2014
Pros: Clean, spacious, and pretty cozy.
Cons: Furniture, spa area
Location: There's a McDonald's and a chinese restaurant near by.
We stayed 3 nights and got a 20% discount. The room was clean, but quite old. The pool was ok but also needs an upgrade.
Comment from Hotel Management
Oct 15, 2014 by Angela, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're pleased to see that on the whole you had an enjoyable stay with us . We will take your comments under consideration as we continually work to improve our guest experience and you will be pleased to learn that we are going to be updating some of our lounge furniture and some of our rooms will be have a refresh. We hope you will consider staying with us in the future.
Comment from Hotel Management
Oct 14, 2014 by Angela, Hotel Management
Thank you for taking the time to write a review with regards to your recent stay with us. You will be pleased to learn that we are going to replace some of our lower lounge furniture and we are also going to be carrying out a refresh in some of our bedrooms. We do hope that we have the opportunity to welcome you back to the Hilton Watford the next time you are in the area. yours sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Close to Watford Junction station by taxi or bus

Posted Oct 6, 2014
Pros: The staff and the facilities.
Cons: N/A
Location: Spent most of our time in central London. It is relatively easy to get to Watford Junction train station by taxi and back to the hotel,
The hotel staff were very helpful. They have special arrangements with local taxis and will book a cab for you. Be aware there are no microwaves or refrigerator and even AC in some rooms but the rooms were spacious and clean and for the price it was pretty good. Also factor in the price for Travelcard to zone 9 especially if you will be spending a lot of time in London city.
Comment from Hotel Management
Oct 14, 2014 by Angela, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're pleased that you found the staff very helpful. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall a nice stay

Posted Oct 4, 2014
Room was OK, Rust in bathroom and slightly outdated. Breakfast was excellent, TV was a bad signal so couldn't watch any TV but staff were friendly enough.
Comment from Hotel Management
Oct 8, 2014 by Angela, Hotel Management
Thank you for taking the time to write a review on your recent stay with us , we have spoken to all the relevant departments to ensure that corrective measure are put in place. I was delighted to read your comments about our staff and that you enjoyed your breakfast.
3 out of 5
by A verified traveler

Hilton more like a travel lodge.

Posted Sep 30, 2014
Hotel staff were a little abrupt and the bar was basic. Breakfast made up a little.
Comment from Hotel Management
Oct 8, 2014 by Angela, Hotel Management
Thank you for taking the time to write a review on your recent stay with us, I was disappointed to learn that you did not recent our normal high standards of customer care and we will ensure that this is addressed. I was pleased to read your comments about your breakfast experience and we do hope that we have the opportunity to welcome you back the next time you are in the Watford area.
4 out of 5
Recommended
for Everyone
by A verified traveler from bournemouth

Nice hotel good location

Posted Sep 29, 2014
Pros: Location and free parking
Location: Les tree studios Harry potter experierence 5 mins away
Not much only slept there as we got in about 3 am and left at 9am
Comment from Hotel Management
Oct 15, 2014 by Angela, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we were pleased that you found the location of the hotel met your requirements. We hope you will consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Plymoth, Devon

Single night stay

Posted Sep 28, 2014
Pros: Hot water for a bath and a comfortable bed, with no fuss.
Cons: Price of breakfast.
Location: We chose the hotel for its proximity to the Warner Brothers Studio with the Harry Potter Experience.
Arrived very tired from flight from France, staff were very helpful including giving us direction for where we wanted to go the next day. The room was comfortable, the bathroom very well supplied with everything we could want. It was a very brief stay but supplied all our needs very well.
Comment from Hotel Management
Oct 8, 2014 by Angela, Hotel Management
Thank you for taking the time to write a review regarding your recent stay at the Hilton Watford. I was very pleased to learn that our staff looked after you and we look after all your needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from warrington

Excellent hotel

Posted Sep 14, 2014
Excellent hotel. We needed easy access to London and this hotel was perfect for us. Clean, comfortable and lovely staff, particularly the lady overseeing the breakfasts. We would definitely stay again.
Comment from Hotel Management
Oct 15, 2014 by Angela, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're delighted that we were able to meet your needs and that you had a very enjoyable breakfast experience and our staff looked after you. We do hope that we have the opportunity to welcome you back the next time you are in th eWatford area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

Close to our friends home

Posted Sep 8, 2014
Excellent hotel, fantastic breakfast & couldn't have asked for more. Would recommend.