All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 285 out of 1003 reviews" "
10 - Excellent
285
Rating 8 - Good. 368 out of 1003 reviews" "
8 - Good
368
Rating 6 - Okay. 187 out of 1003 reviews" "
6 - Okay
187
Rating 4 - Poor. 83 out of 1003 reviews" "
4 - Poor
83
Rating 2 - Terrible. 80 out of 1003 reviews" "
2 - Terrible
80
8.0/10
Cleanliness
8.0/10
Staff & service
7.0/10
Amenities
7.2/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
8/10 Good
Mark
Mar 7, 2024
Mark
Stayed 1 night in Mar 2024
Response from Hilton London Watford on Mar 27, 2024
Hi Mark,Thank you for leaving such positive feedback. We appreciate you as a guest and hope to welcome you back soon!Kind Regards,
6/10 Okay
Ralph
Feb 26, 2024
Ralph
Response from Hilton London Watford on Mar 4, 2024
Hi, Thank you for taking the time to leave us your review. we will pass your feedback on where necessary.Kind Regards,Hilton London Watford
6/10 Okay
Ana
Business traveler
Feb 8, 2024
Meeting room was dirty and expensive. Room Ok. Old building.
Ana
Stayed 2 nights in Feb 2024
Response from Hilton London Watford on Feb 14, 2024
Hi, Thank you for your review. Id like to apologize for this experience. We will be passing on this feedback where necessary. Kind Regards,
Found toilet roll with blood staines ! Wont be staying here ever again and management wont compensate or take full responsibility
Sanad
Stayed 1 night in Dec 2023
Response from Hilton London Watford on Feb 14, 2024
Hi, Thank you for your feedback. Id like to apologize that this was your experience. We will be passing this on to our team where necessary. Kind Regards
A warm welcome and easy check-in. Comfortable twin room with everything you might need. The bar staff were equally friendly, and small plates we ordered for supper were as good as you would want.
Allan
Stayed 1 night in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!
Staff were extremely rude
Tried charging me for food and breakfast which we didn’t have
Didn’t apologise for any of it
Ended up leaving a day early as staff were just awful
Bad customer service don’t recommend
Chloe
Stayed 2 nights in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay at our hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!
4/10 Poor
Verified traveler
Traveled with family
Nov 14, 2023
Disliked: Cleanliness, room comfort
neither yay neither nay
Very Basic and very expensive for what it is. We used as a last minute booking as building work in our house over ran that particular day. I was accompanied by my wife and 2 young children. To charge £10 parking for the night for patrons is crazy..especially considering the amount of parking spaces there are. We asked for a fridge which the gentleman very kindly brought to us however, there was a pack of cooked chicken that expired in May 2023 inside, which clearly shows a lack of cleaning attention. Not a great stay and very expensive for such a basic hotel. Wouldn't recommend personally but each to their own.
Verified traveler
Stayed 1 night in Nov 2023
Response from Abi on Dec 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay at our hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
10/10 Excellent
P
Nov 13, 2023
P
Stayed 1 night in Nov 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!
6/10 Okay
Caroline
Business traveler
Oct 31, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Bar area was nice to sit it. Room need refurbishing. Was surprised to see how old furniture was. Overall comfortable
Caroline
Stayed 1 night in Oct 2023
Response from Divya on Nov 1, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We look forward to welcoming you back to our hotel in the not too distant future.
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay perfect. We look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excellent
Ambikaipakan, Mason
Oct 24, 2023
Ambikaipakan
Stayed 3 nights in Oct 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!
First room. Full of flies.
Second room. Full of flies
Third Room. No flies but no fridge nor air conditioning and a bathroom from 1973.
Dreadful hotel.
Verified traveler
Stayed 1 night in Oct 2023
Response from -Front Office on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
4/10 Poor
malachi
Oct 13, 2023
malachi
Stayed 1 night in Oct 2023
Response from -Front Office on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
4/10 Poor
GRAHAM
Business traveler
Oct 12, 2023
Faulty fire alarm meant the fire alarm was going off until the early hours
GRAHAM
Stayed 1 night in Oct 2023
Response from -Front Office on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
2/10 Terrible
Nick
Oct 12, 2023
Nick
Stayed 1 night in Oct 2023
Response from -Front Office on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
6/10 Okay
Stephen
Business traveler
Oct 4, 2023
Disliked: Property conditions & facilities
Average
It is just tired my room has massive carpet stain although was clean and large but paid extra for that! Its also horrendously expensive due i guess to be business focused. For this price i expected a LOT better quality
Stephen
Stayed 1 night in Oct 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future
8/10 Good
Jayne
Sep 24, 2023
Liked: Cleanliness, staff & service, room comfort
Jayne
Stayed 1 night in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excellent
Graham
Sep 24, 2023
Graham
Stayed 1 night in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
Good hotel with restaurant, bar, and good breakfast. Only one place to eat around the hotel. Very dangerous to cross the street or go to the bus stop. Only really accessible by car or taxi.
Brian
Stayed 3 nights in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future
6/10 Okay
DAVID
Sep 17, 2023
Disliked: Amenities
Rooms did not have sophisticated facilities. The shower was leaking. There was no seal indicating that the room has been properly sanitised. Location was good, food was ok. Staff very polite and friendly.
DAVID
Stayed 2 nights in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future
10/10 Excellent
Megan
Sep 17, 2023
Megan
Stayed 2 nights in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
6/10 Okay
Dinesh
Traveled with partner
Sep 11, 2023
Liked: Cleanliness, staff & service
I found the Parking Charge of £10 per night to be a big put-off. Also, we found the hot breakfast ingredients such as Veg Sausage, Hashbrowns, and baked beans to be somewhat bland and stale.
The staff, room cleanliness and cold breakfast was good
Dinesh
Stayed 1 night in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excellent
michael
Sep 2, 2023
michael
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
6/10 Okay
Verified traveler
Aug 29, 2023
Disliked: Staff & service
Very Average stay
An ok stay. Just stayed one night. Reception at check in was very short & made to feel welcome. The room was clean and comfortable. The breakfast was ok and options for vegeterians, although isnwas very loud due to a group of people speaking very loudly.
Given the cost, i would not be staying again.
Verified traveler
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
8/10 Good
carol
Aug 26, 2023
Liked: Cleanliness, room comfort
Quick stop over
Overnight stop-did not use any other facility so cannot comment.
Room spacious but quite dated and far too hot.
Clean and comfy bed so all you need really.
carol
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We will take your comments to improve guest experiences. We look forward to welcoming you back to our hotel in the not too distant future.
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
4/10 Poor
Verified traveler
Traveled with family
Aug 21, 2023
Disliked: Staff & service
Poor service from check in, came to check in at 3pm to be told room was still not ready, by 4pm the room was ready.
no toilet rolls provided in the room had to asks on both days of our stay.
paid for breakfast for both days only to be told that we was not booked in for sunday.
only provided us with 2 glasses and 2 cup when they where 4 of us staying in the room.
Verified traveler
Stayed 2 nights in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
10/10 Excellent
Maria
Aug 19, 2023
Liked: Property conditions & facilities
The staff was very nice and attentive.
Maria
Stayed 4 nights in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
6/10 Okay
Verified traveler
Business traveler
Aug 7, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Many other better options in the area.
A labyrinthian structure or seemingly '90s design. In severe need of refurbishment. No value for the cost. Many nicer area options. Not within accessible walking distance to anything.
Verified traveler
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
2/10 Terrible
Dipenkumar
Jul 28, 2023
Disliked: Cleanliness, staff & service
Dipenkumar
Stayed 2 nights in Jul 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
Stayed there for one night
Lovely hotel
Received very attentive
Breakfast the best lots of selection
Unfortunately food at the restaurant has gone down a bit
Been to a few Hilton lately food is not the same as before
Breakfast the best
Nayteeravady
Stayed 1 night in Jul 2023
Response from -Front Office on Jul 21, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay well. We will pass your feedback on to the restaurant manager. We look forward to welcoming you back to our hotel in the not too distant future.
2/10 Terrible
Steven
Traveled with family
Jul 13, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I didn't like the extremely noisy party that ran on till 1:30pm. If I had known about this I wouldn't have booked in. Front desk staff gave away our Family room, though they did offer two rooms.
I will never stay at this hotel again. I will actively avoid Hilton hotels in the future. Awful experience.
Steven
Stayed 1 night in Jul 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
Overnight stay in Watford as part of a business trip. i stayed one night. The hotel was easy to find, the gym facilities were good and the food in the restaurant was enjoyable.
John
Stayed 1 night in Jul 2023
Response from -Front Office on Jul 21, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the staff helpful. We look forward to welcoming you back to our hotel in the not too distant future.
4/10 Poor
Eric
Jul 11, 2023
Eric
Stayed 1 night in Jul 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
I cannot believe this is a Hilton hotel. The tvs didn’t work apparently a hotel wide issue staff were among the rudest people I have ever encountered in my life we was asked to leave after complaining about the tv and staff which we did
What made this stay so awful we’re the staff the women on reception
The male staff were fine and pleasant but the manager was the most horrible lady I have ever met rude has no business in hospitality
In the summer staying on the 3rd floor with very stuffy ventilation made our stay quite unpleasant as only family suites had air conditioning. We had to make do with a very noisy fan which meant we didn't get good sleep.