3 bars/lounges

Reviews of Sleep Inn Morganton

2.5 out of 5
Sleep Inn Morganton
2400 A S Sterling St, Morganton, NC

Reviews

7.6

Good

Rating 10 - Excellent. 135 out of 479 reviews" "
Rating 8 - Good. 186 out of 479 reviews" "
Rating 6 - Okay. 96 out of 479 reviews" "
Rating 4 - Poor. 33 out of 479 reviews" "
Rating 2 - Terrible. 29 out of 479 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good budget hotel, I stayed a week in their 2 double bed room and had no problems. I was honestly surprised how decent it was for the money. I did hear the workers talking down the hall once in awhile at night but it was mostly quite which was great because I am a light sleeper and could tell the walls are thin. The beds were comfortable and I was able to sleep well and waking up to free decent breakfast (waffles & good coffee) was a plus. Only con was that their WIFI was down the whole time I was there but this wasn't a problem for me at all. Over all I'd stay here again
Stayed 7 nights in Mar 2024

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Tasmen

Stayed 1 night in Mar 2024

8/10 Good

Carson

Business traveler
Stayed 1 night in Jan 2024

6/10 Okay

Angeleigha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean but rude
The place was clean the issues we had was : 1. They had a $200 cash deposit required that i was not told about until late that night when i tried to check in. They had no atm there so we had to go back out late to get the cash. 2. When we checked in the lady was very rude about my children. Before i even had a chance to call down my child she threatened to kick us out. She didnt have to act the way she did. I will not be staying here again. I am a paying customer and deserve the same respect as any other person. Especially having my children at the hotel with me at Christmas. Very rude.
Stayed 1 night in Dec 2023

2/10 Terrible

Pamela

Disliked: Staff & service
Did not stay! Wanted $300 CASH deposit to check in!!
Stayed 1 night in Dec 2023

6/10 Okay

Lorraine

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth, Ambrose

Stayed 2 nights in Dec 2023

8/10 Good

George

Stayed 3 nights in Nov 2023

2/10 Terrible

sara

Stayed 1 night in Nov 2023

2/10 Terrible

Paul, Leesburg

Disliked: Cleanliness, staff & service, property conditions & facilities
Very shabby. We had to wait 15 minutes at front desk before anyone showed up to check us in. " Breakfast" was a joke.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent visit
It’s a nice place to stay and affordable. Not fancy but clean and inviting. The staff were very friendly and hospitable.
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Stayed 1 night in Nov 2023

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to interstate
Stayed 2 nights in Oct 2023

8/10 Good

ISABEL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

LUIS, SIMPSONVILLE

Traveled with partner
Liked the quaint feel. Bedding was good, Very convenient location. On the bad side: A/C was noisy, toilet was loose and no tissues were provided.
Stayed 1 night in Oct 2023

10/10 Excellent

Manthan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in room was very nicely maintained Room is spacious with all necessary aminities Staff was friendly
Stayed 1 night in Oct 2023

2/10 Terrible

Chris

Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Juan, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Anthony

Business traveler
Disliked: Room comfort
Noisy Dogs and Sweet nauseating smell
For an older establishment the facility is pretty kept up. The bed comfortable ,linens felt clean And AC less noisy than most. My two complaints were first of all the annoying sweet nauseating smell of the cleaning /disinfect used in excess throughout the room and the fact that just before 6AM the first day we were awoken by a dog Yapping in a nearby room. I complained to the staff and didn’t hear it again. Otherwise it was quiet and safe feeling. But won’t be staying there again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lisandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place quiet great staff
Stayed 1 night in Sep 2023

8/10 Good

Emily

Stayed 1 night in Sep 2023

10/10 Excellent

KAREN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion stay
Very nice overnight stay. Staff were very helpful and attentive. Free breakfast had many choices and was appreciated.
Stayed 1 night in Aug 2023

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chan Patel on Aug 13, 2023
Hi Sandra,Thank you so much for taking the time to leave such a glowing review of our hotel! We are thrilled to hear that you had such an enjoyable and memorable stay with us. Our entire team works hard every day to provide excellent service and ensure that each guest feels welcomed and comfortable during their visit. It is feedback like yours that truly makes all of our efforts worthwhile. We hope you will come stay with us again soon and we look forward to providing you with the same perfect 10 experience next time!Best Regards,Chan PatelSleep Inn - MorgantonCustomer Relation Manager

2/10 Terrible

Amanda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While staying at this hotel we broke out with scabbies. When I contacted the hotel manager I was told it was probably from their cleaning supplies. I definitely don’t recommend anyone stay at this hotel!!!
Response from Chan Patel on Aug 7, 2023
Dear Amanda,I apologize for the inconvenience you experienced during your stay. Your health and comfort are our utmost priority. We take your feedback seriously and are investigating the issue thoroughly. Our cleaning protocols are of the highest standard, but we will ensure additional precautions moving forward. Your review helps us improve, and we hope you'll consider giving us another chance in the future. Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room smell clean, great place for an overnight stay as price is right.
Stayed 3 nights in Jul 2023
Response from Chan Patel on Aug 7, 2023
Dear Silvia,Thank you for sharing your positive experience with us! We're delighted that you found our rooms clean and refreshing. We're thrilled to know you enjoyed your overnight stay with us and found our pricing suitable. Your satisfaction is our priority. We look forward to welcoming you back soon for another comfortable stay.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Chan Patel on Aug 7, 2023
Dear Herbert,Thank you for choosing Sleep Inn for your recent stay. We appreciate your valuable feedback and are glad to hear you enjoyed your visit. It's our priority to ensure a comfortable and pleasant experience for all our guests. Should you have any suggestions or specific aspects you liked, please feel free to share. We look forward to welcoming you back soon and providing you with an even better stay.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

10/10 Excellent

Chadrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean room
Response from Chan Patel on Jul 26, 2023
Dear Chadrick, Thank you for your kind words! We are delighted to hear that you found our staff to be very nice and your room clean. Your satisfaction is our top priority, and we're thrilled that you had a pleasant stay with us. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

8/10 Good

Glenn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning was out in the lobby and halls. Room air working fine. Dated property but I would stay again.
Stayed 1 night in Jul 2023
Response from Chan Patel on Jul 26, 2023
Dear Glenn,Thank you for sharing your feedback. We apologize for the inconvenience caused by the air conditioning issue in the lobby and halls. Rest assured, we've addressed this concern promptly. We're glad to know your room's air conditioning worked fine. We appreciate your understanding of the property's age and are constantly working towards improvements. We look forward to welcoming you back soon.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

2/10 Terrible

Ka

Stayed 1 night in Jul 2023
Response from Chan Patel on Jul 26, 2023
Dear Ka,Thank you for sharing your feedback. We genuinely appreciate your input, as it helps us improve our services. We apologize for any inconvenience you may have experienced during your stay. Our team will review your concerns and take necessary actions to ensure a better experience for future guests. If you ever decide to visit again, we'd love the opportunity to make it up to you. Feel free to reach out to us directly. Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2023
Response from Chan Patel on Aug 7, 2023
Dear Lindsay,Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had an enjoyable stay with us. Our team is dedicated to providing exceptional service and ensuring your comfort. We're delighted that you had a wonderful experience. Looking forward to welcoming you back soon for another memorable stay.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to crash for a night.
Stayed 1 night in Jun 2023
Response from Chan Patel on Jul 3, 2023
Dear Sean,Thank you for choosing Sleep Inn for your stay. We appreciate your feedback and are glad to hear that you found our hotel to be a good place to crash for a night. We strive to provide comfortable accommodations for our guests. If there's anything specific you enjoyed or any suggestions you have for improvement, please let us know. We look forward to welcoming you back in the future.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

2/10 Terrible

Marshall

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
When I first got there, there was NO One at the front desk. The cleaning lady had to go look for someone. Very disappointed in the room especially the bed. Sleeping on that Very Cheap mattress caused me to have back pain and I had to sleep in the chair at the desk which was better. I WON'T be staying at this place again.
Stayed 1 night in Jun 2023
Response from Chan Patel on Jul 3, 2023
Dear Marshall,We apologize for the inconvenience you experienced during your stay. We sincerely regret that there was no one at the front desk upon your arrival. We have addressed this issue with our staff to ensure it does not happen again. Furthermore, we apologize for the discomfort caused by the mattress. We appreciate your feedback and will look into improving our bedding options. We understand your frustration, and we hope you will give us another chance to provide you with a more enjoyable stay in the future.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain Trip
The room was clean but had a musty smell. Staff was friendly and helpful.
Stayed 2 nights in Jun 2023
Response from Chan Patel on Jun 24, 2023
Dear Dave,Thank you for your feedback regarding your recent stay at Sleep Inn - Morganton, NC. We appreciate your compliments on our friendly and helpful staff. We apologize for any inconvenience caused by the musty smell in your room. Rest assured, we have taken immediate measures to address this issue and ensure a fresh atmosphere for future guests. We value your patronage and hope to welcome you back for an even better experience.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

2/10 Terrible

Choj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Chan Patel on Jun 26, 2023
Dear Mr. Choj,Thank you for taking the time to share your feedback. We apologize for any shortcomings you experienced during your stay at Sleep Inn. We strive to provide exceptional service and meet the expectations of all our guests. Your comments will be shared with our team to address any areas of improvement. If you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Chan Patel on Jun 26, 2023
Dear Linda,Thank you for choosing to stay with us at Sleep Inn - Morganton, NC. We appreciate your positive feedback and the 8-star rating you've given us. We strive to ensure our guests have a comfortable and enjoyable experience, and it's rewarding to know we met your expectations. We look forward to welcoming you back for another pleasant stay in the future.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

8/10 Good

William

Stayed 2 nights in Jun 2023
Response from Chan Patel on Jul 3, 2023
Dear William,Thank you for choosing Sleep Inn for your recent stay. We appreciate your positive feedback and are delighted to know that you had a great experience with us. It's always a pleasure to receive four-star ratings as it motivates our team to continue providing excellent service. We look forward to welcoming you back in the future.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

6/10 Okay

William

Traveled with group
Disliked: Staff & service
Substandard breakfast and rooms in need of upgrading
Response from Chan Patel on Jun 24, 2023
Dear William,Thank you for sharing your feedback regarding your recent stay at Sleep Inn - Morganton, NC. We sincerely apologize for any inconveniences caused by our substandard breakfast and rooms in need of upgrading. Please know that we take your comments seriously, and we are actively working on improving these aspects to provide a better experience for our guests. Your valuable input helps us identify areas of improvement, and we appreciate your honest review. If you choose to stay with us again in the future, we are confident that you will notice the positive changes. Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

4/10 Poor

Heather

Stayed 1 night in Jun 2023
Response from Chan Patel on Jun 26, 2023
Dear Heather,Thank you for choosing Sleep Inn for your recent stay. We appreciate your feedback and are sorry to learn that your experience fell short of your expectations. We strive to provide exceptional service to all our guests, and we apologize for any inconvenience you may have encountered. Please be assured that we take your comments seriously, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

2/10 Terrible

Crystal

Disliked: Staff & service, room comfort
Find another place to stay!! Turn around
It was awful!! Took all night for the room to cool off after the had put us in another room because the first one wasn’t cooling. The lady at the front desk was very rude! Wouldn’t ever stay again!!!
Stayed 1 night in Jun 2023
Response from Chan Patel on Jun 24, 2023
Dear Crystal,I am truly sorry to hear about your disappointing experience at Sleep Inn. We deeply apologize for the inconvenience you faced with the air conditioning in both rooms and the unpleasant encounter with our front desk staff. We take your feedback seriously and will address these issues promptly to ensure they are not repeated. We value your patronage and hope you will consider giving us another chance to provide you with a superior stay in the future.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay at this Sleep Inn! Customer service at the front desk was excellent! Room was nice and clean. Highly recommend this property to those looking to save money and stay in a nice motel! :) Very nice area too!
Stayed 1 night in May 2023
Response from Chan Patel on May 30, 2023
Dear Jeffrey,Thank you for the fantastic review! We're thrilled to hear that you had a great stay at Sleep Inn. It's wonderful to know that our front desk provided excellent customer service and that your room was clean and comfortable. We appreciate your recommendation to budget-conscious travelers seeking a nice motel option. We hope to welcome you back soon to enjoy the pleasant surroundings and another enjoyable stay.Best regards,Sleep Inn MorgantonChan PatelCustomer Relation Manager

10/10 Excellent

Bert

Stayed 1 night in May 2023
Response from Chan Patel on Jun 26, 2023
Dear Bert,Thank you so much for your glowing five-star review! We are thrilled to hear that your stay at Sleep Inn - Morganton, NC was nothing short of exceptional. Our team strives to provide top-notch service and create a memorable experience for all our guests. We truly appreciate your kind words and recommendation. It was our pleasure to have you as our guest, and we hope to welcome you back soon.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and Quiet
It was peaceful and quiet. I got the sleep that I needed. Thank you, Sleep Inn!
Stayed 1 night in May 2023
Response from Chan Patel on Jun 24, 2023
Dear Guest,Thank you for sharing your delightful experience at Sleep Inn! We are thrilled to hear that your stay with us was peaceful and quiet, allowing you to enjoy the restful sleep you needed. Providing a serene environment for our guests is always our top priority. We truly appreciate your kind words and recommendation. Should your travels bring you back to Morganton, NC, we would be honored to welcome you again.Regards,Chan PatelGeneral ManagerSleep Inn - Morganton, NC

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Lynn Patton on May 23, 2023
Dear Susan,Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay. We appreciate your feedback and support. It would be our pleasure to welcome you back for another enjoyable stay in the future.Warm Regards,Lynn PattonCustomer Relation ManagerSleep Inn Morganton

6/10 Okay

Brandon

Traveled with family
Liked: Cleanliness, staff & service
For traveling on a budget, it's ok if you like extremely firm beds. Although they do offer breakfast, the space is very small and cramped and hard to navigate if there is someone else trying to get food at the same time.
Stayed 1 night in May 2023
Response from Lynn Patton on May 21, 2023
Dear Brandon,Thank you for choosing our hotel for your recent stay and taking the time to share your feedback. We appreciate your comments and would like to address the points you raised.We understand that traveling on a budget can sometimes mean compromising on certain aspects, and we apologize if our beds did not meet your personal preference. We acknowledge that our beds are on the firmer side, and we will take your feedback into consideration as we strive to improve the comfort of our accommodations.Regarding breakfast, we apologize for the inconvenience caused by the limited space. We understand that a cramped dining area can make it challenging to navigate, especially during peak hours. We will review our current layout and explore options to optimize the space to provide a more comfortable dining experience for our guests.We appreciate your valuable input and assure you that your feedback will be shared with our team. It is through feedback like yours that we are able to make improvements and enhance the overall guest experience. We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Once again, thank you for choosing our hotel, and we appreciate your feedback.Warm regards,Lynn PattonCustomer Relation Manager

8/10 Good

Layce

Liked: Cleanliness, staff & service, room comfort
Would use again
Perfect for what we used it for, an overnight stay on a road trip. It was slightly dated, maybe a little worn in some aspects, but it was clean, comfortable and the staff was friendly.
Stayed 1 night in May 2023
Response from Lynn Patton on May 21, 2023
Dear Layce,Thank you for choosing our hotel as your overnight stop during your road trip, and for taking the time to share your wonderful review. We're delighted to hear that we could provide you with a comfortable and enjoyable stay.While we understand that certain aspects of our hotel may appear slightly dated, we take great pride in maintaining a clean and welcoming environment for our guests. We appreciate your understanding and assure you that we continuously strive to improve and update our facilities to meet the expectations of our valued guests like yourself.Your kind words regarding our friendly staff are greatly appreciated. We are committed to delivering exceptional service and creating a welcoming atmosphere for all our guests. It's delightful to know that our team was able to make your stay even more pleasant.We genuinely value your feedback and appreciate your support. Thank you once again for choosing our hotel for your road trip stay. We look forward to welcoming you back in the future and providing you with another memorable experience.Warm regards,Lynn PattonCustomer Relation ManagerWas this response better or worse?BetterWorseSame