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Reviews of Executive House Suites Hotel & Conference Centre

3 out of 5
Executive House Suites Hotel & Conference Centre
9815 101th Street, High Level, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 152 reviews" "
Rating 8 - Good. 61 out of 152 reviews" "
Rating 6 - Okay. 11 out of 152 reviews" "
Rating 4 - Poor. 4 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shelley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet,clean , affordable
Stayed 1 night in Apr 2024
Response from Nancy on Apr 23, 2024
Appreciate your review Shelley. We look forward to serving you again.Thanks,

10/10 Excellent

Hongwen, Maple Ridge

Very clean and well done breakfast
Stayed 1 night in Apr 2024
Response from Nancy on Apr 24, 2024
Appreciate your review. Look forward to serving you again.Thanks,

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant had great food!
Stayed 1 night in Apr 2024
Response from Nancy on Apr 15, 2024
Appreciate your review Tina. Resto Staff was glad to hear you enjoyed their food.Look forward to serving you again.Thanks,

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff vert friendly. Rooms excellent. walking distance for sowntown
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 12, 2024
Appreciate the review Lydia. We look forward to serving you again.Thanks,

8/10 Good

Brittany

Traveled with partner
Liked: Staff & service
Staff were friendly and helpful. Room was very spacious. Really enjoyed the full kitchen in our suite. The room wasnt completely clean. Had some food on the ground left beside our bed. Bed and sheets were clean though.
Stayed 1 night in Mar 2024
Response from Nancy on Apr 2, 2024
Appreciate your review Brittany. Sad that there was food on the floor we'll double check rooms for issues like that.Looking forward to serving you again.Thanks,

10/10 Excellent

Iris, Yellowknife

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delicious meal at the restaurant.
Stayed 1 night in Mar 2024
Response from Nancy on Mar 28, 2024
Appreciate the review Iris. I will let the resto staff knowyou enjoyed their meal. Always look forward to hearing from our guests.Thanks.

8/10 Good

Billi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. No complaints. The restaurant, however, is a different story. The food is terrible. If you stay here I recommend getting food somewhere else.
Stayed 1 night in Mar 2024
Response from Nancy on Mar 27, 2024
Thanks for the review Billi. We are happy you enjoyed your room. Look forward to serving you again.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Nancy on Mar 17, 2024
We appreciate your review here Donna.Executive House Team Thanks you.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Nancy on Mar 18, 2024
We look forward to serving you again Donna. Appreciate your review.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked having a kitchenette. Enjoyed breakfast included with stay.
Stayed 1 night in Mar 2024
Response from Nancy on Mar 12, 2024
Hi Irene,We appreciate your comments and look forward to serving you again.Thanks,

8/10 Good

Sara

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was awsome and the room made me feel right at home. Will stay here again if in the area
Stayed 1 night in Mar 2024
Response from Nancy on Mar 12, 2024
Hi Sara,We appreciate your comments and look forward to serving you again.Thanks,

6/10 Okay

Jackie

Liked: Cleanliness, staff & service
It was clean and breakfast was delicious. The rooms are dated - but clean.
Stayed 1 night in Feb 2024
Response from Nancy on Mar 1, 2024
Thanks for staying with us Jackie.We appreciate your feedback.

2/10 Terrible

Kavita

Stayed 1 night in Dec 2023
Response from Nancy on Mar 1, 2024
Thanks for staying with us Kavita.We appreciate your comments.

8/10 Good

Peter, EDMONTON

Stayed 1 night in Dec 2023
Response from Nancy on Dec 30, 2023
Hi Peter,We appreciate you staying with us and rating our hotel.

10/10 Excellent

Herman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Be using this hotel for all future semi annual visits
Stayed 3 nights in Nov 2023
Response from Nancy on Nov 21, 2023
Thanks HermanWe were happy to serve you and appreciate your business and review.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Great breakfast!
Stayed 1 night in Nov 2023
Response from Nancy on Nov 16, 2023
Thanks for the review David. We were happy to have you stay with us.

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 1 night in Oct 2023
Response from Nancy on Nov 8, 2023
Thank you. We appreciate you staying with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The motel is very nice and the balcony is comfortable. It is very clean and quiet motel. The breakfast was great.
Stayed 3 nights in May 2023
Response from Nancy on May 13, 2023
Thanks RobertWe're glad to serve you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was big and bright, with an excellent balcony. The staff was courteous and the breakfast was good.
Stayed 3 nights in May 2023
Response from Nancy on May 12, 2023
Appreciate your review Robert.Thanks for staying with us.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly with staff
Stayed 1 night in May 2023
Response from Nancy on May 4, 2023
Thanks Michael. Appreciate your review.Happy to have you stay.

10/10 Excellent

jerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like living in my own apartment Quiet comfortable room with all necessities. :)
Stayed 2 nights in Apr 2023
Response from Nancy on Apr 30, 2023
Thanks Jerry, we were glad to have you stay.Appreciate your comments.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very nice people operating the hotel. Our room was clean and quiet.
Stayed 1 night in Apr 2023
Response from Nancy on Apr 22, 2023
Thanks for the review Susan. We appreciate your business.

10/10 Excellent

hanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, friendly, clean would definitely stay again
Stayed 3 nights in Mar 2023
Response from Nancy on Mar 20, 2023
Thanks for staying with us Hanne.Appreciate your comment.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Nancy on Apr 30, 2023
Thanks Kim, we appreciate your review.

10/10 Excellent

Deanna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect, clean and comfortable
Stayed 1 night in Jan 2023
Response from Nancy on Jan 30, 2023
Thanks for your comment Deanna.We were happy to have you stay with us.Nancy

10/10 Excellent

Loren

Response from Nancy on Nov 21, 2023
Thanks Loren,We were happy to have you stay with us and appreciate your review.

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service
The suite room is updated but the hallway decor is aging. Great room for the price.
Stayed 1 night in Dec 2022
Response from Nancy on Dec 28, 2022
Happy New Year Daniel. We are happy to serve you.Thanks for staying with us.Nancy

4/10 Poor

carolyn, Spruce Grove

Traveled with partner
Disliked: Cleanliness
Couldn't understand the instructions from the front desk staff (strong accent); bathroom floor had sticky spots on it - when I used a kleenex to clean it, it was dirty; had a kitchenette but there were no supplies other than 2 plates, cutlery and glasses; kitchen staff need to do a food safety course as the milk and yogurt were sitting out not on ice or in a carafe to keep beverages cold, pancakes were crunchy, and no fruit; a photocopy of my credit card was taken in order to complete the charge - I found that very odd - I'll be watching for unauthorized charges on my account (in hindsight I should have asked for the copy to be destroyed or returned to me).
Response from Nancy on Nov 6, 2022
WOW sorry you experienced that at our hotel Carolyn. Thanks for the message.We will correct the items you've pointed out. We understand the importance of cleanliness and food safety.Nancy

10/10 Excellent

Peter

Stayed 1 night in Oct 2022
Response from Nancy on Oct 25, 2022
Thanks Peter, We appreciate your business. Look forward to serving you again.

10/10 Excellent

Tianda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Room was extremely clean and very spacious.
Stayed 1 night in Oct 2022
Response from Nancy on Oct 17, 2022
Appreciate your business Tianda. Look forward to serving you again.Thanks,Nancy

10/10 Excellent

Julia

Stayed 2 nights in Sep 2022
Response from Nancy on Oct 17, 2022
Appreciate your business, Julia. It was our pleasure having you stay with us. Look forward to serving you again.Thanks,

10/10 Excellent

MING WAI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Nancy on Oct 2, 2022
Thanks Ming Wai appreciate your business and look forward to seeing you again.

10/10 Excellent

Laurie

Stayed 1 night in Sep 2022
Response from Nancy on Oct 2, 2022
Thanks Laurie. We look forward to serving you again.

6/10 Okay

Cornelia

Business traveler, Traveled with partner
Liked: Cleanliness
The lay out of the room is terrible.
Stayed 3 nights in Jan 2022
Response from Joanne on Mar 11, 2022
Hi, we will be working on renovating our Hotel Rooms next year. Thank you for staying with us.

8/10 Good

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Joanne on Mar 11, 2022
Thank you for staying with us.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room with kitchen. Would stay again.
Stayed 1 night in Jan 2022
Response from Joanne - Front Desk on Jan 27, 2022
Thank you for staying with us. We are glad you enjoyed your stay.

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
Got in very late for an overnight stay. Hotel called to make sure I was coming, and someone was present at midnight to check me in. Room looked really good with a kitchen - too bad I didn't get a chance to take advantage!
Stayed 1 night in Jan 2022
Response from Joanne - Front Desk on Jan 26, 2022
Thank you for staying with us. We are happy that you were able to enjoy your stay. Looking forward to see you again.

8/10 Good

Margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Nancy on Dec 20, 2021
Merry Christmas Margo. Thank you for your response. Comments from guests help us improve.

10/10 Excellent

Hongliang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabinet is made of real oak, have kettle
Stayed 1 night in Dec 2021
Response from Nancy on Dec 20, 2021
Thank you for taking a few minutes to rate our hotel. We are always looking to improve.

4/10 Poor

Douglas

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Litter in parking lot. Poor guest welcome and customer service. Extensive dog poop on balcony next door. Paper thin walls. Old, old, old facility. Very limited breakfast.Terribly over priced
Stayed 1 night in Nov 2021
Response from Nancy on Dec 20, 2021
Thanks Douglas. Executive House staff discuss comments and how to improve on the issues that are pointed out. We wish you happiness and blessings for 2022.

10/10 Excellent

Marie-anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the kitchenette felt homey and a clean comfortable bed.
Stayed 1 night in Nov 2021
Response from Nancy on Nov 7, 2021
Thanks Mike. We're glad you stayed with us.

8/10 Good

Pooran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend Stay.
Friendly front counterperson. Clean room. Comfy bed.
Stayed 1 night in Nov 2021
Response from Nancy on Nov 5, 2021
We appreciate your comment Pooran. We're glad you stayed with us.

8/10 Good

Erin

Stayed 1 night in Oct 2021

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Sep 2021
Response from Joanne on Oct 5, 2021
Thank you for staying with us. Looking forward to see you again.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and quiet. The kitchenette was very well appointed with decent counter space and cupboards. The grocery store is only a couple of blocks away.
Stayed 1 night in Sep 2021
Response from Nancy on Sep 7, 2021
We were glad to have you stay with us Brent. Thank you.

10/10 Excellent

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has kitchenette.
Stayed 1 night in Sep 2021
Response from Nancy on Sep 7, 2021
Thanks for staying with us Jimmy. We look forward to serving you again.

8/10 Good

Steve

Stayed 1 night in Aug 2021
Response from Joanne :) on Sep 23, 2021
Thank you for staying with us.

6/10 Okay

Us, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Run down, and just started Reno’s... 🙁 Breakfast was cold, no bacon...
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, reasonable price, quiet
Stayed 2 nights in Mar 2020
Response from Executive House Suites Staff :) on Mar 18, 2020
Thank you for staying with us.