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Reviews of The Skyline Lodge

2.5 out of 5
The Skyline Lodge
470 Skyline Lodge Road, Highlands, NC

Reviews

7.4

Good

Rating 10 - Excellent. 75 out of 280 reviews" "
Rating 8 - Good. 117 out of 280 reviews" "
Rating 6 - Okay. 42 out of 280 reviews" "
Rating 4 - Poor. 24 out of 280 reviews" "
Rating 2 - Terrible. 22 out of 280 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from Paul on Jun 23, 2020
Anonymous you never stayed with us ..we are closed due to the Covid-19 pandemic this year .

8/10 Good

Ann

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful surrounding, helpful staff, very good TV, pricing very good
Stayed 4 nights in Oct 2019
Response from PAUL on Oct 22, 2019
THANK YOU FOR STAYING WITH US HAPPY TRAILS TO YOU

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from PAUL on Oct 19, 2019
THANK YOU FOR STAYING WITH US.. HAPPY TRAILS TO YOU .

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the lodge setting in the beautiful mountains! We were disappointed that the pool had green water that the kids wouldn't swim in. The chottub was Too hot and we even turned the heat down twice. The food @ Altitudes was MAGNIFICENT!!!!
Stayed 3 nights in Aug 2019
Response from Paul on Aug 14, 2019
thank you for staying with us and the feedback is appreciated ,,i am working on the pool chemistry ....happy trails to you .. come back and i will give you a free night for your inconvenience ....

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Aug 2019
Response from Paul on Aug 14, 2019
thank you for staying with us ....happy trails

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
I love this property!! I love when my family and friends stay here when visiting me. It has the perfect rustic mountain vibe. Beautiful quiet and serene views. Debra in the office was amazing for check in and any issues that could arise. My only hope is that this hotel makes a bit more of an effort. It could be a diamond in the rough. I’d definitely stay here again.
Stayed 3 nights in Jul 2019
Response from Paul on Aug 7, 2019
Thank you for staying with us We appreciate your review

10/10 Excellent

Eddie

Liked: Staff & service
office folks very friendly and easy to work with. My room and hallway where very damp. a little uncomfortable for me.
Stayed 1 night in Aug 2019
Response from Paul on Aug 7, 2019
Thank you for your review We hope to see you again . There has been so much rain , all the dehumidifier sate working overtime

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
I liked where it was. I liked everything it had to offer, pool, nice deck, sauna, jacuzzi, steam room, restaurant-bar, lots of trees, and lounge. And lady at desk was very very nice. What I didn’t like was the strong musty moldy smell of the place. Place is old and I know living in the mountains that there is a lot of mold and dampness. I was on bottom floor and maybe top floors may not be as bad. But I am sensitive to mold. They used dehumidifiers In The downstairs hallway. Even the lounge area smelly musty. I was going to stay two nights but one was enough. Actually was not looking forward to going back to my room after being out all day. Yes I opened outside door and turned off air conditioning. Also mentioned it to check in but was told that most all the rooms have that smell and yep it’s the mountains. And wasn’t offered to switch to another room. Which may not have been any better anyway. The bedding was damp too. This may not affect everyone but just an FYI for those that are sensitive to mold.
Stayed 1 night in Jul 2019
Response from Paul on Jul 31, 2019
sorry to hear this ,thank you for your review ..wish you had asked to speak with me

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a treasure to find these days! Reminds me fondly of a place my family went when I was young. It has everything you need and more. The food was excellent, people were super helpful and polite. It’s not modern, has a history but it is very comfortable and safe to me! I booked a return trip before I left.
Stayed 4 nights in Jul 2019
Response from PAUL on Jul 31, 2019
THANK YOU FOR STAYING WITH US AND FOR YOUR REVIEW ............HAPPY TRAILS

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Trip to the Playhouse in the Highlands
Room 121 was comfortable and clean but dated. Plenty of hot water for showers and soft water. Restaurant and lounge does not open until 5 or 5:30 as a result had dinner in town so we could attend a play at the playhouse that started at 8pm, upon returning we found the lounge closed already as 9 of us was hoping to have a little nite cap. Their loss I guess. Breakfast service was slow and 2 eggs, 2 sausage links and a biscuit was about $9 plus coffee. The .location however is beautiful. If they advertise it as a resort, act like it.
Stayed 1 night in Jul 2019
Response from paul on Jul 22, 2019
thank you for staying with us

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Paul on Jul 17, 2019
thank you for staying with us ....happy trails

8/10 Good

Renita

Liked: Staff & service, property conditions & facilities, room comfort
Debbie was very helpful over the phone and by email. She was also extremely pleasant to communicate with. Can't be nicer than her!!!!!!!!!!!! A++++++ There was some chemical odor left on our clothes and purses which had to be aired out when we got home. My friend had same problem and it was from a faulty furnace at their home. Maybe you want to check out your furnace just in case? Just FYI......could be a leak of some sort.
Stayed 3 nights in Jul 2019
Response from PAUL on Jul 16, 2019
THANK YOU , AND THANK YOU AGAIN FOR STAYING WITH US ....HAPPY TRAILS

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2019
Response from PAUL on Jul 16, 2019
THANK YOU ....HAPPY TRAILS

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cashier’s N.C.
Wonderful place!!! Only reason I didn’t give 5 stars was would have liked another lamp for lighting on one side of our room. Rustic with history and charm. Will definitely stay again. Staff was great. Restaurant is excellent!!! Chef David was great to meet and food was excellent!!!
Stayed 2 nights in Jun 2019
Response from Paul on Jun 26, 2019
thank you and next time please ask for anything you find lacking , we have lots of lamps ....happy trails to you ...Paul

6/10 Okay

LeeAnn

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Paul on Jun 26, 2019
if only we knew what your problem was ????

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed our stay. We also felt that the price was reasonable for being so close to Highlands. The lodge was older and had a lot of history but our room and the rest of the property that we saw was very clean and well groomed. The restaurant was excellent and all the staff was very friendly. We will definitely visit the Skyline lodge again.
Stayed 1 night in Jun 2019
Response from PAUL on Jun 5, 2019
THANK YOU VERY MUCH FOR STAYING WITH US AND WRITING A REVIEW ... HAPPY TRAILS TO YOU ...PAUL

8/10 Good

Verified traveler

Stayed 2 nights in May 2019
Response from PAUL on Jun 14, 2019
THANK YOU FOR STAYING WITH US AND TAKING THE TIME FOR A REVIEW ....HAPPY TRAILS TO YOU ....PAUL

10/10 Excellent

Ben C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful lodge&location
Stayed 1 night in May 2019
Response from PAUL on Jun 3, 2019
THANK YOU FOR STAYING WITH US AND TAKING THE TIME TO REVIEW ...HAPPY TRAILS

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities
Gentlemen wasn’t aware of us coming nor was he in a good mode about it. He was snappy about the pool. When we asked about its condition. Just kept saying he wouldn’t charge us which made us feel unwelcome. When I asked to step aside to speak with my partner he said he would wait but when I walked back up the stairs less then a min later he was gone. Shame it looked like a nice place to stay.
Stayed 1 night in May 2019
Response from PAUL on Jun 3, 2019
ANONYMOUS YOU WERE NEVER HERE ,,SHAME ON YOU FOR WRITING THIS

8/10 Good

James B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Trip..
Great place to stay we stayed 3 days and seen the area. We went to Helen, GA fro a day and then to Clemson, SC and the last day stayed around town. Our room was a little loud at time we wear near the lounge, but overall great place I wish the tree was not so big so you would have a better view of the mountains.
Stayed 3 nights in May 2019
Response from Paul on May 28, 2019
Thank you for staying with us and taking the time your time to write a review ..........Paul

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Paul on May 28, 2019
Thank you for taking your time to write a review ..and for staying with us .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from PAUL on May 19, 2019
THANK YOU AND HAPPY TRAILS

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay, and how secluded you feel. Love the breakfast at Altitudes.
Stayed 1 night in May 2019
Response from PAUL on May 19, 2019
THANK YOU FOR STAYING WITH US AND TAKING THE TIME TO POST YOUR COMMENTS

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Peaceful . Rustic charming . Great views .
Stayed 1 night in Apr 2019
Response from Paul on Apr 30, 2019
Thank you very much for taking the time to send a review .We are pleased that you had an enjoyable stay . Happy trails to you .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from PAUL on Nov 7, 2018
THANK YOU FOR STAYING HERE WITH US

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice lodge in a beautiful place. Good food and a friendly staff throughout the hotel.
Stayed 2 nights in Nov 2018
Response from PAUL on Nov 7, 2018
THANK YOU VERY MUCH FR STAYING WITH US

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from PAUL on Nov 7, 2018
thank you forstaying with us

6/10 Okay

Verified traveler

Liked: Staff & service
We liked the view, location and rustic atmosphere. People were very nice. Needs some upkeep. Did not like the fact that when we made the reserve. with Expedia it indicated breakfast was included but at the lodge they said it was not.
Stayed 2 nights in Oct 2018
Response from Paul on Nov 2, 2018
We are sorry that you misunderstood Expedia ,please ask them to explain their error ..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very nostalgic. Interesting. Beautiful Grounds.restuaunt
Stayed 2 nights in Oct 2018
Response from Paul on Oct 31, 2018
thank you for staying with us

10/10 Excellent

George, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely nice and helpful. We had two breakfasts and they were very good. The two dinners my wife and I had were superb with my wife having trout and me having the pork medallions. Small but excellent wine list. The staff went out of their way to be helpful and friendly. After dinner we had drinks in front of the huge fireplace and met some of their very interesting guests. Would definitely return.
Stayed 2 nights in Oct 2018
Response from Paul on Oct 15, 2018
THANK YOU FOR STAYING WITH US

6/10 Okay

Linda, Lawrenceville, GA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not your best life for seniors as far as accessibility. Room very small for what you get. Expedia represented breakfast included. Not so, unless your stay is Sat or Sunday. Bring a step stool to get in and out of bed unless you're six feet tall. Just sayin, seniors beware!
Stayed 2 nights in Oct 2018
Response from Paul on Oct 14, 2018
THANK YOU FOR STAYING WITH US . WE LOOK FORWARD TO YOUR RETURN.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Paul on Oct 9, 2018
THANK YOU FOR STAYING WITH US . WE ALL WORK HARD TO MAKE YOUR VISIT A GOOD ONE.

6/10 Okay

Tim, Warren, Ohio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room we stayed in is badly in need of updating. Peeling paint in places and rusty faucets. The armoire holding the TV was designed for the old box TVs and not a flatscreen, so you have to be standing directly in front of it to see the TV. The armoire should be thrown and out and the TV mounted on the wall so you can actually see it from the bed. TV wall mounts are $40 on Amazon that would easily accommodate this small TV.
Stayed 1 night in Sep 2018
Response from PAUL on Sep 26, 2018
THANK YOU FOR STAYING WITH US

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is beautiful; nestled in the trees on a quiet mountain it truly is an escape from everything. The room was quaint, clean, and exactly what we needed. The bed was extremely comfortable and we loved opening the doors and windows at night to enjoy the tranquil mountain air. However we did have a room without air conditioning, which was fine for when we visited in the fall (they do have heat). If you visit in the Summer I would suggest ensuring you have a room with air conditioning. We will be back with our dog for another longer stay!
Stayed 1 night in Sep 2018
Response from PAUL on Sep 26, 2018
THANK YOU FOR STAYING WITH US

8/10 Good

Barry, Birmingham Ala

Liked: Cleanliness, staff & service, room comfort
Rustic comfort. Small room with adequate facilities and a good mattress- everything clean and working. No A/C but it’s in the 50’s or lower at night except July-August. I was there in early September and it was cool at night. Superb restaurant! Good wine list, excellent FRESH trout. Staff was very friendly and accommodating. I had to leave early but after checkout and they didn’t try to charge for the cancelled night. I’ve been coming to Highlands for 50+ years and this is the experience you look for.
Stayed 2 nights in Sep 2018
Response from PAUL on Sep 26, 2018
THANK YOU FOR STAYING WITH US

8/10 Good

Deborah

Relaxing in nature
Nice lodge. Very quiet. Restaurant food was good.
Stayed 1 night in Sep 2018
Response from PAUL on Sep 13, 2018
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME TO WRITE THIS REVIEW

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
Stayed 5 nights in Aug 2018
Response from PAUL on Aug 29, 2018
THANK YOU FOR STAYING WITH US

8/10 Good

Bruce, Rome GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet and peaceful breakfast was good. The cable connection was poor and TV was hard to work
Stayed 2 nights in Aug 2018
Response from paul on Aug 29, 2018
thank you for staying with us ...new cable is being installed

2/10 Terrible

Christopher

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
THe hotel is a dump Needed to die in 1988 Lovely staff
Stayed 2 nights in Aug 2018
Response from PAUL on Sep 1, 2018
Thank you so much ,your opinion is so very important to us .

8/10 Good

Jess, Germantown, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful and the property is adorable. Very quaint and well taken care of. The location was also very convenient for us - super close to town yet excluded enough to feel like we were really in the mountains.
Stayed 2 nights in Aug 2018
Response from Paul on Aug 13, 2018
THANK YOU FOR STAYING WITH US

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Paul on Aug 13, 2018
THANK YOU FOR STAYING WITH US

8/10 Good

Travis, Elberton GA

Liked: Staff & service, room comfort
Pros: Location is great. Staff was wonderful! Mountain views! Spacious Rooms. Peaceful Mountain Lodge. We enjoy fine dining and go out of our way for delicious food and drink. The Altitudes Restaurant was great. We had three meals there and enjoyed each one very much. Thank You! Cons: The physical property is in need of some renovation. . In Closing: I will recommend the lodge and restaurant to my friends!
Stayed 2 nights in Jul 2018
Response from PAUL on Jul 30, 2018
thank you for staying with us

10/10 Excellent

Steve, Athens, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frank Loyd Wright type architecture on top of a mountain near Highlands.
Stayed 2 nights in Jul 2018
Response from PAUL on Jul 30, 2018
thank you

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2018
Response from paul on Jul 25, 2018
thank you for staying with us

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2018
Response from PAUL on Jul 11, 2018
THANK YOU FOR STAYING WITH US

8/10 Good

Jenny

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018
Response from paul on Jun 26, 2018
thank you for staying with us

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Room smelled like a root cellar. TV didn't work. Restaurant and Bar not open till 5:30. Paid way too much!
Stayed 1 night in Jun 2018
Response from Paul on Jun 6, 2018
Had you mentioned this we could have rectified your queries. We could have moved you to another room and I would have opened the bar for you .The weather effected both our internet and the cable television. We even lost power .

8/10 Good

Jan, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were delightful, even gave us breakfast after the restaurant closed on Monday. Although the food at dinner the night before was nothing to highly recommend, our overall 24 stay at the Lodge was delightful. Rooms are definitely a bit dated, but one might also call them "rustic." Wouild definitely recommend staying there again.
Stayed 1 night in May 2018
Response from Paul on May 30, 2018
..thank you for staying with us

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel management lies to you
Called hotel to change reservation and was told we had to make the change through Expedia - we made change through Expedia and ended up getting double billed by hotel - once for night we did not stay with but moved and once for night we actually stayed at hotel. We called and told the hotel we needed to move reservation, so hotel was aware of move. When we noticed the double bill on our credit card we called the hotel and they said the would issue us a credit. But NO, they lied to us then sent a letter into the credit card company saying we never notified them of the cancellation. -
Stayed 1 night in Aug 2017
Response from Paul on Nov 21, 2017
..so you wrote to Expedia, here online ,and they fixed everything for you ..

10/10 Excellent

Michele , st. augustine florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Lodge
Had the best stay rooms are clean staff friendly we will be back.
Stayed 2 nights in Sep 2017
Response from Paul on Oct 14, 2017
thank you for staying with us