Ratings based on 868 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Aug 25, 2014
Pros: Big room, clean and good beds
Cons: Nothing
Location: Good
Nice clean updated hotel. Big rooms! Nice stay. Good staff close to Starbucks
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel exact location we were looking for

Posted Aug 23, 2014
Pros: location
Cons: handicap rooms should have hi, 171/2 in toilets w/ handle bars on the wall
Location: close to amenities ie; shopping
very good close to dining and shopping hiways and other places
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
Nice but not great. The staff is good but not great. The location would be the only reason why I would not want to stay there again. But, that cannot be corrected. It is too far away from my points of interest but if location is not important than this property is certainty satisfactory.
3 out of 5
Recommended
for Families
by A verified traveler

Good location

Posted Aug 19, 2014
Pros: Again, good location, our room itself was OK.
Cons: Again, the breakfast buffet/room really should be looked into. It was claustrophobic and crazy, to say the least.
Location: Right off the interstate, in the middle of everything (shopping, activities, etc.)
Upon arrival at the Comfort Suites, it was pouring rain. There was a car parked at the front door, under cover and we parked behind it, not under cover. I ran into the building, and asked if the person whose car was parked there could move so we could take our luggage out after checking in. The person behind the desk said the car was a customers, and that it could not be moved at that time. After completing the check in procedure, I went back out to our car, we backed up, turned around, and backed in so we could lift our trunk and get the luggage out, at least somewhat out of the rain. Didn't start our stay in a good manner. Other complaint is the breakfast room. It is WAY too small and the set-up is crazy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good rooms but...

Posted Aug 16, 2014
Stay was good and in great location for where we needed be in city. Only problem was bathroom was so awkward you had to scooch or sit on toilet to get door closed. Continental breakfast was great also.
Comment from Hotel Management
Aug 18, 2014 by Management, Hotel Management
Hello and thank you for your feedback. We appreciate you taking the time to share your experience and wish you safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nary a problem!

Posted Aug 4, 2014
Pros: Near everything we needed.
Location: As I stated, we were in town for a funeral so we really were not in the mood to do anything else.
Unfortunately, we were in town for a funeral. The staff was very understanding and compassionate. The rooms were great. Clean and comfortable. The breakfast was adequate. We'll be back.
Comment from Hotel Management
Aug 7, 2014 by Management, Hotel Management
Hello and thank you for your comments. We are so sorry to hear about your loss. Thank you for taking the time to complete the survey and we wish you safe travels back home.
Comment from Hotel Management
Aug 7, 2014 by Management, Hotel Management
Dear valued guest, thank you for taking the time to complete our on line survey. We are so sorry to hear about your loss and wish you safe travels back home.
4 out of 5
Recommended
for Families
by A verified traveler from Kansas

Clean and comfortable rooms

Posted Jul 29, 2014
Pros: This hotel is clean and we were very comfortable staying here. We got a better rate than anywhere else we were shopping being peak season/last minute.
Cons: The breakfast just tasted horrible. The only thing we really ate the last few days of our stay was the yogurt and bananas. Low quality/high quantity.
Location: There is a ton of places to eat and shop. There is a grocery store close by if that is important to you. Easy to find.
My husband, myself, and our 3 children recently stayed at this hotel on a Friday, Saturday, and Sunday night stay. We found the hotel and our room to be clean and comfortable. Housekeeping did a great job as well, and the woman who checked us in was nice and helpful. Right after we checked in Friday night we went to a grocery store nearby and bought food for 3 nights worth of dinners because it saves us money versus eating out and our room had a microwave and mini fridge. But when we got back to our room to have dinner the microwave didn't work properly (you would have to cook food 3 times as long as it should have taken and the center of whatever you were heating was still cold). When my husband went to speak to the front desk staff he was told there were no staff on weekends that could repair the microwave, we couldn't have a replacement, nor could we use the one in the breakfast room that is available for guest use during breakfast because we might "get it dirty" and it would have to be cleaned. But the man did heat up our food himself in the employee lounge. So my husband had to take each plate to the man, who then took it away to the lounge, heated it as he saw fit, and brought it back to the desk to my husband. This was a not cool in our eyes. After a few additional encounters the male night staff continued to be less than helpful, more busy on their cell phones than interested in helping. The breakfast was also gross. Lots of options but none are high quality.
Comment from Hotel Management
Aug 5, 2014 by Management, Hotel Management
Hi Kristin, please allow me to apologize on behalf of our entire staff for not meeting your expectations. We sincerely apologize for the inconveniences you encountered while staying with us and do appreciate your feedback. We hope you consider staying with us again in the future and wish you safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
Came thru to visit a friend & was able to use it as a hub and go visit Denver , boulder etc.
Comment from Hotel Management
Jul 17, 2014 by Management, Hotel Management
Dear valued traveler, thank you for taking the time to share your comments with us. With truly appreciate your feedback and hope to see you again the next time you visit Highlands Ranch.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 17, 2014
Good choice for a one night stay. Helpful staff helped recommend where to get a light meal at 10:00 at night.
Comment from Hotel Management
Jun 18, 2014 by Management, Hotel Management
Hello and thank you for completing the on line survey. We are so pleased you enjoyed your stay and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2014
Cons: Thinner pillows.
Very nice place to stay and for a good price. However, I recommend bringing your own pillows.
Comment from Hotel Management
Jun 18, 2014 by Management, Hotel Management
Hello and thank you for sharing your feedback with us. We truly appreciate it and hope you will consider staying with us again the next time you are in our area.