Ratings based on 857 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good rooms but...

Posted Aug 16, 2014
Stay was good and in great location for where we needed be in city. Only problem was bathroom was so awkward you had to scooch or sit on toilet to get door closed. Continental breakfast was great also.
Comment from Hotel Management
Aug 18, 2014 by Management, Hotel Management
Hello and thank you for your feedback. We appreciate you taking the time to share your experience and wish you safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nary a problem!

Posted Aug 4, 2014
Pros: Near everything we needed.
Location: As I stated, we were in town for a funeral so we really were not in the mood to do anything else.
Unfortunately, we were in town for a funeral. The staff was very understanding and compassionate. The rooms were great. Clean and comfortable. The breakfast was adequate. We'll be back.
Comment from Hotel Management
Aug 7, 2014 by Management, Hotel Management
Hello and thank you for your comments. We are so sorry to hear about your loss. Thank you for taking the time to complete the survey and we wish you safe travels back home.
Comment from Hotel Management
Aug 7, 2014 by Management, Hotel Management
Dear valued guest, thank you for taking the time to complete our on line survey. We are so sorry to hear about your loss and wish you safe travels back home.
4 out of 5
Recommended
for Families
by A verified traveler from Kansas

Clean and comfortable rooms

Posted Jul 29, 2014
Pros: This hotel is clean and we were very comfortable staying here. We got a better rate than anywhere else we were shopping being peak season/last minute.
Cons: The breakfast just tasted horrible. The only thing we really ate the last few days of our stay was the yogurt and bananas. Low quality/high quantity.
Location: There is a ton of places to eat and shop. There is a grocery store close by if that is important to you. Easy to find.
My husband, myself, and our 3 children recently stayed at this hotel on a Friday, Saturday, and Sunday night stay. We found the hotel and our room to be clean and comfortable. Housekeeping did a great job as well, and the woman who checked us in was nice and helpful. Right after we checked in Friday night we went to a grocery store nearby and bought food for 3 nights worth of dinners because it saves us money versus eating out and our room had a microwave and mini fridge. But when we got back to our room to have dinner the microwave didn't work properly (you would have to cook food 3 times as long as it should have taken and the center of whatever you were heating was still cold). When my husband went to speak to the front desk staff he was told there were no staff on weekends that could repair the microwave, we couldn't have a replacement, nor could we use the one in the breakfast room that is available for guest use during breakfast because we might "get it dirty" and it would have to be cleaned. But the man did heat up our food himself in the employee lounge. So my husband had to take each plate to the man, who then took it away to the lounge, heated it as he saw fit, and brought it back to the desk to my husband. This was a not cool in our eyes. After a few additional encounters the male night staff continued to be less than helpful, more busy on their cell phones than interested in helping. The breakfast was also gross. Lots of options but none are high quality.
Comment from Hotel Management
Aug 5, 2014 by Management, Hotel Management
Hi Kristin, please allow me to apologize on behalf of our entire staff for not meeting your expectations. We sincerely apologize for the inconveniences you encountered while staying with us and do appreciate your feedback. We hope you consider staying with us again in the future and wish you safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
Came thru to visit a friend & was able to use it as a hub and go visit Denver , boulder etc.
Comment from Hotel Management
Jul 17, 2014 by Management, Hotel Management
Dear valued traveler, thank you for taking the time to share your comments with us. With truly appreciate your feedback and hope to see you again the next time you visit Highlands Ranch.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 17, 2014
Good choice for a one night stay. Helpful staff helped recommend where to get a light meal at 10:00 at night.
Comment from Hotel Management
Jun 18, 2014 by Management, Hotel Management
Hello and thank you for completing the on line survey. We are so pleased you enjoyed your stay and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2014
Cons: Thinner pillows.
Very nice place to stay and for a good price. However, I recommend bringing your own pillows.
Comment from Hotel Management
Jun 18, 2014 by Management, Hotel Management
Hello and thank you for sharing your feedback with us. We truly appreciate it and hope you will consider staying with us again the next time you are in our area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was great, definitely stay here again.

Posted Jun 3, 2014
The staff was pleasant, close to everything, and would highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by XJ from Virginia

Comfortable, convenient in South Denver.

Posted May 26, 2014
Pros: Very convenient to shopping and food.
Easy access to 470. Beside shopping center so it is very convenient to shopping and restaurants. Facility is in good condition.
Comment from Hotel Management
May 29, 2014 by Management, Hotel Management
Hello and thank you for sharing our recent experience with us and other travelers. We hope you visit us again and truly appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Will definitely stay again!

Posted May 20, 2014
Great hotel staff, nice breakfast each morning (good selection of choices), the room was clean, the bed was comfortable. Quiet rooms too - could not hear activity taking place in the hallway or other rooms.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 15, 2014 on Hotels.com