Restaurant

Reviews of Sure Hotel by Best Western Hilden-Duesseldorf


Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 112 reviews" "
Rating 8 - Good. 51 out of 112 reviews" "
Rating 6 - Okay. 24 out of 112 reviews" "
Rating 4 - Poor. 3 out of 112 reviews" "
Rating 2 - Terrible. 4 out of 112 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ihr Sure Hotel by Best Western Hilden-Düsseldorf on Dec 8, 2023
Sehr geehrter Gast,vielen Dank für die positive Bewertung. es freut uns zu lesen, dass es Ihnen gut bei uns gefallen hat.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

10/10 Excellent

Kathrin

Traveled with family and small children
Liked: Cleanliness, staff & service
We were in town for a family event and spent two nights at Sure Hotel by Best Western Hilden-Duesseldorf. We had a great stay! The hotel is located near the quaint downtown area. We caught the S-Bahn to Düsseldorf from Hilden Süd which was about a 15 min walk. Check-in was quick and easy and the hotel staff was very friendly. Our rooms very extremely comfortable and very clean. We also enjoyed the breakfast buffet which offered a variety of food options for every family member. We would definitely stay at this hotel again.
Stayed 2 nights in Oct 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Nov 9, 2023
Dear guest,Thank you very much for your friendly feedback.We are pleased to read that you enjoyed your stay and would be delighted to welcome you back soon.Best regards

8/10 Good

Kristaq

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from AMBER HOTEL Hilden/Düsseldorf on Jul 1, 2021
Sehr geehrter Gast, vielen Dank, dass Sie unser Gast gewesen sind. Wir hoffen Sie waren mit unserem Service zufrieden. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihr AMBER HOTEL Hilden/Düsseldorf

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from AMBER HOTEL Hilden/Düsseldorf on Sep 22, 2020
Dear guest, Thank you for your visit and your positive evaluation. We would be very pleased to welcome you back soon. With kind regards Your AMBER HOTEL Hilden/Düsseldorf

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good middle of the road hotel.
Stayed 2 nights in Feb 2020
Response from AMBER HOTEL Hilden/Düsseldorf on Jun 9, 2020
Dear guest, we are very pleased that you have been our guest and that you enjoyed your stay. We would be very happy to welcome you back again soon. With kind regards Your AMBER HOTEL Hilden/Düsseldorf

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel needs An update. Also a kettle should be I. The room Cold cold nights It’s nice to have a tea etc
Stayed 3 nights in Dec 2019
Response from AMBER HOTEL Hilden/Düsseldorf on Jun 9, 2020
Dear guest, Thank you for your visit. We are pleased to inform you that we are currently renovating our bathrooms. Furthermore we will also renovate the complete reception area this year. We would be very happy to welcome you back again soon. With kind regards Your AMBER HOTEL Hilden/Düsseldorf

8/10 Good

Warwick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Annie

The hotel needs to adopt the new ever changing environment, Better showers, they’re outdated. USB outlets should be provided throughout the room. Beds needs to be the true king/queen The gap between the bed made it extremely uncomfortable to sleep. More amenities like lotions and conditioner. The breakfast was super and staff are friendly.
Stayed 1 night in Jul 2019
Response from . on Aug 30, 2019
Dear Guest, thank you very much for your rating. My team was very happy about the full points. We are working on a makeover for our house. Nevertheless, we hope to see you again and wish you all the best. Sincerely, Alexandra Riedinger, Sales Assistant

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Comfortable, pleasant stay Nice local area No coffee maker in roo Nice breakfast offered.
Stayed 3 nights in Oct 2018
Response from . on Nov 13, 2018
Dear John, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandra Riedinger Sales Assistant

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from . on Oct 6, 2018
Lieber Stephen, vielen Dank für die tolle Bewertung unseres Hotels! Mit freundlichen Grüßen, Alexandra Riedinger Sales Assistan

8/10 Good

Peter, Wenonah, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be sure to ask for a room in the back. Any room at the front is very loud because of the main thoroughfare with a lot of noisy traffic just below when the window is open. Parking costs extra either in the hotel garage, or if it is full, in the nearby parking garage. The hotel is right by the beautiful, friendly pedestrian center of Hilden, absolutely worth seeing by all means!! The hotel dining room with free breakfast is memorable and quaint --- do not miss that.
Stayed 1 night in Sep 2018
Response from . on Sep 25, 2018
Dear Peter, thank you for your stay in our Hotel and your Feedback afterwards . Unfortunately it seems that your stay somehow fell short of your expectations and I am very sorry for that. Please rest assured that I will take up your feedback with my colleagues right away in order to seek ways to further improve our service. Thank you for choosing AMBER HOTEL and for being our guests. It is our highest priority to make you feel as cared for and valued as possible.It would be a great honour to welcome you back at our beautiful property. Although we know that your stay was disappointing for you we will try our utmost to ensure you to enjoy our renowned Service and that you will have a pleasant and unforgettable stay at Amber Hotel Hilden / Düsseldorf, Best regards Alexandra Riedinger Sales Assistant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Convenient for the middle of town, reasonable restaurant and bar, but plenty of other places to eat nearby if you fancy a change. Easy parking. Very good breakfast including cooked eggs, bacon & sausage as well as more 'continental style'
Response from . on Sep 25, 2018
Dear Guest, thank you so much for your feedback. It was a pleasure for us having you here and we are very happy that your enjoyed your stay. My Team and I are looking forward to welcome you again in our Amber Hotel Hilden/ Düsseldorf with kind regards Alexandra Riedinger Sales Assistant

8/10 Good

Greg

Liked: Staff & service, property conditions & facilities
Comfortable with nice breakfast
The Amber Hotel is relatively comfortable, with nice big rooms and a proper shower (very important) The food is fine, with the "Amburger" and the breakfast is one of the best I've had in Germany.
Stayed 3 nights in Feb 2018
Response from . on Sep 25, 2018
Dear Greg, thank you so much for your feedback. It gives us great pleasure to know that you appreciated our friendly service and look forward to seeing you again soon! Kind regards, Alexandra Riedinger Sales Assistant

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel
Stayed in a second floor room adjacent to the road. A bit noisy. Otherwise no complaints
Stayed 1 night in Sep 2017
Response from . on Oct 4, 2018
Dear Scott, thank you for your review !We forward your feedback. We hope to see you soon. Kind regards Alexandra Riedinger Sales Assistant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
I received an awesome bargain due to peak-holiday season in that state and thus reduced bus iess activity. Best hotel in town and sourrounds.
Stayed 1 night in Aug 2017
Response from . on Sep 25, 2018
Dear Guest, thank you for your stay in our Hotel and your Feedback afterwards. We are happy that you enjoyed your stay and we hope to welcome you again. With kind regards, Alexandra Riedinger Sales Assistant

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
OK when the weather is not hot
The location, staff and room were all good. But I stayed during summer and the room was extremely hot which made relaxing in the room or sleeping very difficult. I would not stay here again in summer, maybe at other times of the year.
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great service as always from the Amber Hotel! Close to the office and very clean and tidy.
Response from . on Sep 25, 2018
Dear Guest, thank you very much for your positive feedback about your stay ! See you soon in Hilden! Best regards, Alexandra Riedinger Sales Assistant

10/10 Excellent

Darren, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amber Hilden Hotel is a great stay
The included breakfast was fantastic.
Response from . on Sep 25, 2018
Dear Guest, thanks for staying with us. We appreciate your feedback! ! Best regards, Alexandra Riedinger Sales Assistant

6/10 Okay

Not Provided

Liked: Staff & service
Disliked: Room comfort

4/10 Poor

Hannah, Hilden

Disliked: Room comfort
Twin bed, loud room, no sleep
I've heard there are better rooms in this hotel, but I didn't get one. Single twin bed, tiny room. Thin walls, no air conditioning for white noise, so you can hear every movement in other rooms, hallway, and the stairs.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad experience @ Amber Hilden
Amber hotel is not worth for money. i was upset with the condition of the room -bed was not comfortable -unfriendly reception staffs -not even have basic needs at room

8/10 Good

Not Provided, Amber Hotel Hilden Duesseldorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel.Great staff, clean, good car park, and backs on to a shopping high street.

8/10 Good

SangRok, Busan

Liked: Cleanliness, staff & service, room comfort
Good Hotel for even long term business trip.
It has a good location near Hilden Station and Hilden market as downtown. Except Cars' noise, the location is very good. Room is a bit small but nice, comfortable and clean. I went to the market often to have a nice dinner and to buy fruit or snacks. it takes less than 3 minutes.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but traffic noisy if you stay at the front

8/10 Good

Joerg, Brick, NJ USA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient LOcation
Close to pedestrian shopping zone. Clean well-managed hotel. Excellent breakfast buffet. I recommend this hotel.

4/10 Poor

Lee, Southampton

Disliked: Staff & service, room comfort
OK
Tiny box room facing a busy road, although only stayed for 1 night on business. Breakfast was good

10/10 Excellent

hotel1, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Very good, clean and serviced hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nothing special
I had a choice between the Amber and the Stadtpark hotel and I'm glad that I picked the Amber based on several criteria, first being Wifi access as everyone that stayed at the Stadtpark had huge troubles with it. The breakfast was good and the staff was friendly enough.

8/10 Good

G. Foley, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Dusseldorf
Excellent price compared to similar hotels in Dusseldorf. This hotel is more a good 3 star rather than 4 hotel. However very good hotel with pleasant and efficent staff. Will stay here again.

10/10 Excellent

Robert, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
many nice restaurants in the area
Hotel staff friendly and attentive. Plenty of off road parking. Breakfast was provided and was excellent. At 99euro a night.....might be tough to find better deal!?

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Mar 5, 2024
Sehr geehrter Gast,vielen Dank für Ihren Besuch bei uns im Haus.Es freut uns zu sehen, dass Sie mit unserem Service und der Qualität zufrieden waren.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Feb 13, 2024
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung. Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back
Simple, good location, onsite parking, great value for your money
Stayed 1 night in Dec 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Jan 9, 2024
Dear Guest,Thank you very much for the great review.We would appreciate welcoming you back again.Best regards

6/10 Okay

Peder Nymann

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Nov 29, 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Mit freundlichen Grüßen

6/10 Okay

Joerg

Stayed 1 night in Oct 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Nov 22, 2023
Sehr geehrter Gast,vielen Dank für Ihren Besuch bei uns im Haus und die Zeit, die Sie sich genommen haben uns zu bewerten. Gerne hätten wir gewusst, was wir noch besser machen können.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

8/10 Good

Dieter

Traveled with partner
Liked: Cleanliness, staff & service
Das Parken ist zu teuer und es war nicht ausdrücklich bei der Buchung aufgeführt.
Stayed 2 nights in Sep 2023
Response from Ihr Sure Hotel by Best Western Hilden-Düsseldorf on Oct 9, 2023
Lieber Gast,es ist schön zu hören, dass Sie die Sauberkeit unseres Hotels und den Service unseres Personals zu schätzen wissen. Ihre Zufriedenheit hat für uns oberste Priorität.Was Ihre Bemerkung zu den Parkplätzen betrifft, so ist es Teil unseres Bestrebens, in unserer gesamten Kommunikation für Transparenz zu sorgen. Wir entschuldigen uns, falls ein Teil davon unklar erschien. Ihr Feedback ist sehr wertvoll für uns, um unsere Kundenerfahrung zu verbessern.Wir hoffen, Sie in Zukunft wieder im Sure Hotel by Best Western Hilden-Düsseldorf begrüßen zu dürfen, wo wir uns bemühen, jeden Aufenthalt so angenehm wie möglich zu gestalten.Mit freundlichen Grüßen,Ihr Sure Hotel by Best Western Hilden-Düsseldorf

6/10 Okay

Imad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ihr Sure Hotel by Best Western Hilden-Düsseldorf on Sep 27, 2023
Sehr geehrter Gast,vielen Dank für Ihren Besuch und Ihre Bewertung. Gerne hätten wir näher gewusst, was wir hätten besser machen können, um Sie vollumfänglich zufriedenzustellen..Mit freundlichen Grüßen

6/10 Okay

Gabriele

Traveled with partner
Liked: Staff & service
Einrichtung veraltest, Staub in Lampen und auf den Tabletts, die zur Darbietung von Snacks und Getränke dienen sollten. Mitarbeiterinnen die offensichtlich nicht die Lage der Zimmer kannten.
Stayed 2 nights in Sep 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Sep 26, 2023
Lieber Gast,Ihre Bewertung haben wir zur Kenntnis genommen. Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Im Sure Hotel by Best Western Hilden-Düsseldorf bemühen wir uns, unseren Gästen eine komfortable und saubere Umgebung zu bieten. Wir wissen auch, wie wichtig gut geschultes und sachkundiges Personal ist, und wir werden weiter an diesem Aspekt arbeiten. Unser Ziel ist es, dass alle unsere Gäste einen angenehmen und zufriedenstellenden Aufenthalt bei uns haben.Wir hoffen, dass Sie trotz dieser Probleme andere Aspekte Ihres Aufenthalts genießen konnten. Wir freuen uns darauf, Sie wieder bei uns zu empfangen, damit wir Ihnen ein noch besseres Erlebnis bieten können.Mit freundlichen Grüßen,

10/10 Excellent

Antonita

Stayed 2 nights in Sep 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Nov 9, 2023
Sehr geehrter Gast,vielen Dank für Ihren Besuch und dem positiven Feedback.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.

6/10 Okay

Jörg

Liked: Cleanliness, staff & service
Die Ausstattung war durchschnittlich. Ein Bett quietschte und es gab trotz Vorgabe kein Doppelbett mit einer Matratze!
Stayed 1 night in Sep 2023
Response from Ihr Sure Hotel by Best Western Hilden-Düsseldorf on Sep 11, 2023
Lieber Gast,es ist uns eine Freude, Ihr Feedback zu Ihrem jüngsten Aufenthalt im Sure Hotel by Best Western Hilden-Düsseldorf zu lesen. Ihre Kommentare zur allgemeinen Sauberkeit und zum Service unseres Teams wissen wir sehr zu schätzen. Es ist immer schön zu wissen, dass unsere Bemühungen um eine saubere Umgebung und einen außergewöhnlichen Service anerkannt werden.Wir bedauern, dass Sie Ihre Erfahrung mit dem Bett gemacht haben. Der Komfort unserer Gäste ist für uns von größter Bedeutung und wir bemühen uns um eine hochwertige Ausstattung. Wir werden Ihr Feedback selbstverständlich berücksichtigen, da wir uns ständig bemühen, unsere Gästeerfahrung zu verbessern.Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

6/10 Okay

Nicolaj

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Tolerable, but unprofessional staff
Staff was at times very unprofessional. We waited hours for our drinks and food, even though there were only a handful of guests at the bar/restaurant. Some of the staff seemed very inexperienced and one even private made prive phone calls while working.
Stayed 3 nights in Aug 2023
Response from Sure Hotel by Best Western Hilden-Duesseldorf on Aug 28, 2023
Dear Guest,Your feedback regarding your recent experience at our establishment is highly valuable to us. It is disconcerting to read about your experience with our staff and the prolonged waiting time for your food and drinks.We hold ourselves to a high standard of professionalism and efficiency, and it is evident that we fell short during your visit. It is truly important for us that all our guests enjoy an exceptional dining experience.We assure you that your experience is not a reflection of the commitment we have towards the satisfaction of our guests. Please accept our apologies for any inconvenience you faced.We hope that you will give us another opportunity to serve you better, and to demonstrate the high standards we usually uphold.Best Regards,Your Sure Hotel by Best Western Hilden-Dusseldorf

8/10 Good

Albertus

Stayed 1 night in Aug 2023
Response from Sure Hotel by Best Western Hilden-Duesseldorf on Aug 28, 2023
Dear guest,Thank you very much for your visit and your feedback.We hope to welcome you here back again.Best regardsSure Hotel by Best Western Hilden-Düsseldorf

6/10 Okay

Dr. Regine

Traveled with family
Liked: Cleanliness
Ich musste feststellen, dass es dieselbe Adresse im Umkreis nochmals gibt. Bei einem Telefonat mit dem Hotel konnte ich mich nicht verständlich machen, so dass ich dann nach einem Kollegen bat, der verständliches Deutsch sprach. Der neue Kollege hat mir netterweise den korrekten Standort zukommen lassen. Angekommen bekam ich nach 5,5h Fahrt den süffisanten Hinweis, man möge eben vorher nicht nur Hilden, sondern auch die PLZ im Navi eintragen. Das Frühstück mit 30 € pro Person finde ich zuviel, wenn man nur Kaffee und ein Brötchen haben möchte. Wir haben drauf verzichtet. Das Zimmer war sehr warm, weil DG aber okay.
Stayed 1 night in Aug 2023
Response from Ihr Sure Hotel by Best Western Hilden-Düsseldorf on Sep 13, 2023
Lieber Gast,Es freut uns zu hören, dass Sie unser Hotel sauber und komfortabel fanden. Wir verstehen, dass die Navigationspanne unangenehm war, und danken Ihnen für Ihre Geduld und Ihr Verständnis. Was das Frühstück betrifft, so sind wir bestrebt, Ihnen ein gutes Preis-Leistungs-Verhältnis zu bieten, und wir bedauern, dass es nicht Ihren Erwartungen entsprochen hat. Unser Frühstück kostet 15,00 pro Person und nicht wie erwähnt 30,00 pro Person. Was die Zimmertemperatur betrifft, so ist Ihr Feedback sehr wertvoll und wird uns bei unseren ständigen Bemühungen helfen, den Komfort für unsere Gäste zu verbessern.Für Ihren nächsten Aufenthalt empfehlen wir Ihnen unsere Businesszimmer, welche alle mit einer Klimaanlage ausgestattet sind.Wir hoffen, dass wir Sie in Zukunft noch besser bedienen können.Mit freundlichen Grüßen,

2/10 Terrible

Imad

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Aug 7, 2023
Dear guest,Thank you very much for your visit.We are sorry that we could not meet your expectations. However, we take your evaluation seriously in order to be able to provide our guests with an all-round good service in the future.Best regards

10/10 Excellent

Meghana

Liked: Cleanliness, staff & service, property conditions & facilities
I reached the hotel very late at night and I got a nice, polite welcome at that time.
Stayed 1 night in Jul 2023
Response from Sure Hotel by Best Western on Jul 6, 2023
Dear Guest,thank you for taking the time to give us your feedback about your stay with us at the Sure Hotel by Best Western Hilden-Dusseldorf. We are delighted to hear that you found our building, staff and service very good and that you received a warm welcome when you arrived in the evening.At the Sure Hotel by Best Western Hilden-Düsseldorf we strive to to provide all our guests with a pleasant and comfortable stay. We appreciate your feedback and thank you for choosing us.Best regards,Your Sure Hotel by Best Western Hilden-Düsseldorf

10/10 Excellent

Joachim

Stayed 1 night in Jun 2023
Response from Sure Hotel by Best Western Hilden-Duesseldorf on Jun 6, 2023
Sehr geehrter Gast,vielen Dank für die tolle Bewertung. es freut uns zu lesen, dass es Ihnen bei uns im Haus gut gefallen hat.Wir würden uns sehr freuen, Sie weiterhin als Gast bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr Sure Hotel by Best Western Hilden-Düsseldorf

10/10 Excellent

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauber und gemütlich 🇵🇭 Team Taste of Luscious by MC Filipino food truck
Stayed 2 nights in May 2023
Response from Sure Hotel by Best Western Hilden-Duesseldorf on May 30, 2023
Dear guest,Thank you for taking the time to write such a positive review of your stay with us. We are so pleased that we met your expectations and that you enjoyed our clean and cozy hotel. We strive to provide an exceptional experience for each and every guest, and it is great to see that we have been successful in doing so in your case. Thank you again for the wonderful feedback!Best Regards,Your Sure Hotel by Best Western Hilden-Düsseldorf

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Moderner Empfang, freundliches Personal, sehr schöner Bar und Restaurantbereich. Zimmer etwas altbacken aber super sauber, neue sehr gute Matratzen. Hotelparkplatz in der Innenstadt leider gegen gebühr, alternativlos und recht teuer. Gutes Hotel mit netten Service, man ist fußläufig in der City.
Stayed 1 night in May 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on May 22, 2023
Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben und Ihre Erfahrungen mit uns zu teilen. Es freut uns zu hören, dass Sie unsere Rezeption modern, unser Personal freundlich und unseren Bar- und Restaurantbereich modern fanden. Wir freuen uns auch, dass Sie die Sauberkeit Ihres Zimmers hervorgehoben haben und dass Ihnen die neuen Matratzen gefallen haben. Wir verstehen, dass der Hotelparkplatz im Stadtzentrum kostenpflichtig war, aber wir bemühen uns, unseren Gästen alternative Möglichkeiten in der Nähe zu bieten. 50 Meter vom Hotel entfernt befindet sich als Alternative das Nové-Mesto Parkhaus. Dies könnte man als Alternative nutzen. Wir hoffen, dass Sie trotz dieses Problems einen angenehmen Aufenthalt hatten und es genossen haben, das Stadtzentrum zu Fuß erreichen zu können. Nochmals vielen Dank für Ihr Feedback; wir wissen es sehr zu schätzen.Mit freundlichen Grüßen,Ihr Sure Hotel by Best Western Hilden-Düsseldorf

2/10 Terrible

Lars-Åke

Stayed 2 nights in Mar 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Apr 27, 2023
Sehr geehrter Herr Ake,vielen Dank für Ihren Besuch in unserem Haus.Wir würden uns sehr freuen, Sie erneut bei uns begrüßen zu dürfen.Mit freundlichen GrüßenSure Hotel by Best Western Hilden-Düsseldorf

8/10 Good

Siegfried

Stayed 11 nights in Feb 2023
Response from Sure Hotel by Best Western Hilden-Düsseldorf on Mar 20, 2023
Sehr geehrter Gast,vielen lieben Dank für Ihren Besuch. Es freut uns zu lesen, dass es Ihnen gut bei uns gefallen hat.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr Sure Hotel by Best Western Hilden-Düsseldorf