Ratings based on 1,016 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from chicago

They are lucky that the beach is their backyard

Posted Jul 6, 2015
Doesn't matter, will rent a condo next time Outdated, borderline clean.hair on the bathroom floor. The staff was courteous. Beach was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice Getaway

Posted Jul 4, 2015
Pros: location, beach amenities
Location: Coligny Plaza, beach, short drive to Shelter Cove Marina
The Beach House was a nice hotel for the amount of time we were there. Having the beach feet away from the room was great, as was the pool. The staff was very nice throughout our stay. We loved the TIki Bar as a spot for lunch inbetween getting sun on the beach. Only issue we had was that housekeeping never came to our room. We would be out of the room from 930-530 on average and get back and the room still wouldn't be cleaned. We ended up just calling down to the HSKP office to tell them they didn't have to clean it because we were now getting ready for the evening. The one day they did end up cleaning which was nice just to get fresh towels. Pricing for the Tiki Hut and the pool bar were what you would expect for food and drink for the location but we felt that "The Porch" , their sit down restaurant was over priced compared to other places we went on the island. Overall though, with steps from Coligny Plaza and plenty of parking, I would recommend this resort to a friend.
2 out of 5
by A verified traveler

old, public beach entrance no parking no chairs

Posted Jul 4, 2015
Pros: size of room
Cons: everything
Some staff tried a bit but everyone there could work better to make guest feel welcom there is no or poor management no oversight old rooms noisy old units old tiny bathrooms
3 out of 5
Recommended
for Everyone
by A verified traveler from Oviedo, FL

Close to the beach....

Posted Jul 3, 2015
We arrived at 5pm and they did not have a room ready for us. They did give us a voucher for breakfast at their restaurant. I would have preferred not having to pay the resort fee for that day. We didn't check in till after 6pm so we didn't use much of the "resort" and the service and food at the restaurant weren't very good. Also AC unit was very loud so if you are a light sleeper you won't be getting much sleep. On a positive note the rooms are clean and my family and I really enjoyed the pool. The location to the beach and shopping is great!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville

Beautiful clean hotel right on the beach

Posted Jul 1, 2015
Delicious on site restaurant. Nice Tiki Bar with all day really good live music drinks and food. Right on the beach!
2 out of 5
by A verified traveler

Not what I expected

Posted Jun 30, 2015
Pros: Tiki bar on premises. Nice pool area.
Cons: Air conditioning/ventilation of common areas.
Location: Coligny Park/Shops were nice.
"Common areas" (hallways, elevators, etc) were stifling hot. Elevators were miserably stuffy, and consequently smelly. Room was clean, but ran out of toilet paper and housekeeping did not replace. Housekeeping also removed soiled towels & washcloths, but did not replace with fresh ones. Overall was NOT a good value considering price paid.
Comment from Hotel Management
Jul 2, 2015 by BE, Hotel Management
Dear Traveler, I'm sorry to hear that you did not enjoy your stay. I apologize for the inconveniences experienced during your visit. We appreciate your feedback as it allows us to further improve our product and service. Sincerely, Brittny, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from bama

close to the beach

Posted Jun 29, 2015
Pros:
Cons: cleaner floors
Location: wonderful
Our stay was very relaxing, close to the beach, Loved the live band with lots to do. A nice pool. Awesome location to shops and everything. Staff was very helpful! Plan to go again real soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

check-in process

Posted Jun 29, 2015
We were there at 4 pm for checking in, but they gave room at 5:30 pm .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
OK, short stay. Great location. $360 a little pricey.
3 out of 5
by A verified traveler from Wilson, NC

Disappointing facility for the Price

Posted Jun 27, 2015
Pros: The hotel has a lot of potential. Beach front hotel with great Tiki Bar! It is decorated with a very nice beach motif.
Cons: Overall we enjoyed our stay, but were very disappointed in the attitude of some of the staff. Management training needed. Very inexperienced staff.
Location: Great location on the beach. Convenient bicycle rental. Great Restaurants...Pomodori and Hudson's. Tanger outlet close by.
The bathroom needs repairs and updates (peeling bathtub, cracked walls, unpainted wall spots, sink clogged easily, broken tile). The A/C ran constantly, even when we adjusted the temp, producing too much moisture and was noisy. Some of the hotel staff and The Porch staff were indifferent and didn't seem eager to please customers. Both room keys had to be reactivated at different times, which was a little inconvenient and staff wanted to blame the customer instead of being apologetic.