Yes agreed, we updated the roof, exterior, pool deck and furniture, room furniture, lighting, artwork, and mattresses first... bathrooms next season :-) Thank you for your stay!

Yes we moved you (literally) right away before you were settled, right next door. Turns out the heater would not come on (on AUTO) because it was 75 degrees out :-) when temp adjusted to 68 on HEAT it working fine!

Thank you for your review, sounds like a lot of good for just a 2...:-) I have addressed the dangling Exit sign... kids think it's cool to run and jump up and smack them-- WHY? I don't know, lol. The dehumidifier, as we mentioned to you on the welcome paper- we offer to do for you...but most, since it takes a few seconds, opt to do it themselves. We just repainted and recarpeted your 3rd floor hallway :-) Sorry you didn't like it! The need to be custom made doors are on order! The 1st & 2nd floors are open walk around balconies so as far as security that's a mute point :-)

Thank you so much for your kind words!

So sorry you didn't like ALL THE NEW FURNITURE that Wyndham chose for us. But, all the rooms have new platform beds, new coverlet bedding, new lighting, new headboards and photography artwork above them, new desk, new desk chair, new bathroom LED mirror, new undersink cubbies, new storage bench (in the Double Queen) and new corner chairs.

Thank you for staying with us.

Thank you for your concerns..The pictures, taken by Wyndham, are exactly what you booked and recent after installing all the new furniture. :-) That very same bed gets compliments on comfort so how people like their bed is subjective. We just follow the brand standard and buy what they require :-) I am very sorry you didn't like yours. Yes, check in is 4pm, sorry you arrived early but this time frame shouldn't be a surprise as it is in your reservation confirmation info as well as being industry standard :-) And again yes, we have dehumidifers in the rooms, and as your welcome packet explained, we will gladly do it for you if you prefer. But most, since it's a relatively easy thing, prefer to do it themselves. Our pool got rave reviews this week/weekend (other than being cold, lol) and I rearrange the pool chairs and take pool noodles out all week and it's looked great. If it was early, early in the morning our pool guy may have just added checmicals ?? But if it was cloudy for you I apologize I am sure it was a temporary thing, as the chemiclas settle in a half hour.

Very sorry, but being charged for a very early check in is industry standard. So much so that some hotels suggest you buy the entire day before if you are arriving in the early morning. It is our policy and we can reserve the right to have such a policy and post the costs accordingly. The guest is always free to purchase the extra time or come back at the actual check in time :-) In this case we were not talking an hour or so, but it was actually before check out time of the previous night's guests. Our pool officially opened the very next day, the day you checked out, On landscaper day, our Pool Co comes after they leave as to not have to vacuum leaves out of the pool twice in one day. Thank you for sharing your experience so it can help educate other guests!

Looks like we'll see you again! Looking forward to it! PS...not all rooms- just the 1st and 2nd floor are exterior walkways... the 3rd floor is an interior hallway :-)

Hello Tayler- As I mentioned when you posted your "sad face" check-in in house comment, to come see me and speak to me. I worked BOTH shifts that next day and you never came down to speak to me, the GM. If you had, you would have realized you were credited back for your first night. I did take you having to move to a new room (when your husband, an adult, locked himself in the bathroom) seriously. We actually had 2 maintenance personnel on this weekend and when the first one was called (it was after hours) and we got the response he was off property... we alerted the back up. So a 10 minute after hours response, I think is reasonable. I do know it took him about 40 minutes trying different things, but since it was an adult we were trying to get it accomplished without damaging the door or room. Trust me, as a mom and grandma, if it had been a child they know to crowbar the door open even if it means damaging it. This hotel has been here since 1989 and that's a first... and we apologize again it happened to you all. So yes, you were compensated for the inconvenience. As for the bites comment we take that seriously and pride ourselves of NOT HAVING that issue here, just to be clear. I also went to your room and saw no "open live wires" etc. Thank you

Thank you for your stay!

Thanks for staying with us... I checked your room Miss Dawn and your phone was still on DND from a previous guest who worked nights. A call to the front desk would have remedied that issue :-( As for our elevator, it was just certified and inspected for the season but I will look in to it, so thank you for that feedback- I'm a stairs girl- and leave the elevator for the guests (and to get my exercise, lol) but I will order a service call.

Thank you!

Thank you!!

Hello :-) No ma'am your card on file declined for pre-authorization. As we discussed, every reservation needs a valid form of payment on file. As we also discussed, I am sorry you missed "the fine print" on your 3rd party's website, but it is there... that your card "can be charged ANYTIME after cancelllation period has past. Thank you and have a great day!

THANK YOU!!

Thank you for staying the weekend with us!!

Have a grreat day

Thank you for staying with us!

Thank you!!

Thank you! Have a safe trip home!

Sorry- that is what happens when the hotel closed from Covid... and the hard water staining is impossible to get off. WE HAVE TRIED everything! I have even myself cleaned toilets in front of guests iand it's looked exactly the same afterwards so they understand it is due to the 6 month closure and hard water staining. We've been trying for years to fix...impossible :-(

Thank you! And congratulations to your son!

Thank you!! Have a great holiday!

Thank you! Hope to see you again!

Thank you!

Very sorry, but just because you didn't get the answer you wanted, doesn't mean the staff is rude :-) Trying to check in at 11:10am (check out time) when your arrival is 4pm (but remember you were let in at 2:30 an hour and half early) and also asking for a 1st floor Double Queen when the hotel isn't built that way (they are all on the 3rd floor). You were also refunded for 2 nights of your 3 night (non refundable) stay after you were already in the room for 4 hours...And again sorry you didn't like your NEWLY REMODELED room (the 1st time the room was open this year, as a matter of fact). Have a nice day! :-)

Thank you!!

Thank you for staying with us!

Thank you!

Thank you!! Hope to see you again soon!

Here for 2 days... I put you on the 1st floor as requested in a newly remodeled room- Not a peep out of you for 2 days? Can't help if we don't know what could possibly be the problem in one of our most favorite and popular rooms that everyone else LOVES :-) Even use this room as a "can we see the room" show room :-) Weird. Okay, thank you!

Without coming to the front desk and voicing any concerns??? This room was cleaned the next day after this guest as room showed signs of being occupied. Bed tussled, wet towels on floor and shower used, etc. Confused the hotel with the one you did stay at? Thank you!

Glad y'all enjoyed yourselves :-)

TY!!

#1 I checked you in, Suzanne the GM. Remember, I went myself to checked your room since you were an hour earlier than check in time. I did turn on your TV to check it as we always do...fyi we have New Spectrum Cable 221 channels! :-) 6 Guides listed on the info packet I gave you. If you need help navigating let me know :-)You are in a ADA room, which remember I noted to you at check in and you said you were aware... that is why YOUR BED is lower to the ground. And yes along those same lines, there is no under the sink in your bathroom to put anything because again it is an ADA room and the bathroom is for someone in a wheelchair.The only thing I will agree with you on- is the back of the door- we just lubricated a lot of the doors and the oil stained them. And yes, we plan to paint them this off season. Moving forward since you are here for 2 more days...I will have maintenance check your safety latch as people do abuse those propping their doors open. Any other concerns- it would be nice to get an opportunity to help you rather than read about it here...

I checked you in, saw you during your stay and checked you out and nothing was said to me directly??? Odd.

Thank you!

Thank you! Facility Rooms?? I am guessing you're speaking of the bathroom :-) Yes it is a older hotel so the facilities are what they are as we can't take away any space from the bedrooms :-) Thank you for staying with us!!

Thank you for staying with us!

Thank you for staying with us!

Thank you for staying with us!

Thank you for staying with us!

Miss Catherine, I didn't hear any problems from you during your THREE night stay... and I am sorry you didn't like your newly remodeled room that Wyndham chose all the decor :-) And yes, I could have left you with the Wyndham Green system of not servicing the room until after the 3rd day... but I supplied you with fresh towels everyday with that bag system you spoke about and used :-) Thank you for staying with us!

Thank you for staying with us!

Thank you!

Guest did not stay here, reservation was cancelled.

Glad you had fun at the BEACH!! Thank you for staying with us!

THANK YOU! Glad y'all enjoyed your stay!

Thank you!! Glad you enjoyed your stay!