Ratings based on 306 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Augusta,GA

Pleasantly Surprised

Posted Sep 5, 2014
Pros: Marriott reward members recognized.
Cons: Breakfast was good, maybe some more fruit choices. Make your own eggs.
Location: Close to the interstate.
Great pool, room, and breakfast. Diect TV was nice, too.
4 out of 5
Recommended
for Everyone
by A verified traveler from Augusta, GA

Pleased

Posted Aug 25, 2014
The room was excellent. Very clean and smelled nice. Staff was friendly and attentive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Close enough to the action.

Posted Aug 4, 2014
This hotel is before the bridge, but the drive into Hilton Head is manageable.
2 out of 5
by A verified traveler from Columbus, OH

Bad hotel, but nice staff.

Posted Jul 13, 2014
Dirty floors in hall. Chairs in dining area were all ripped up. Breakfast food was terrible, no juice eggs and sausage were cold and tasteless.
Comment from Hotel Management
Jul 16, 2014 by Katie, Hotel Management
Dear Don, We regret to hear that your stay did not meet your expectations. We take our guests' comments very seriously in our constant quest for service excellence and 100% guest satisfaction. I will make sure to pass on your comments to the proper managers to ensure that this does not happen again. Thank you for bringing this to our attention. We hope to welcome you back soon so that you can see for yourself our dedication to our guests' experience! Yours in hospitality, Katie Register Sales Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great hotel

Posted Jul 7, 2014
Great hotel. It's close, but not extremely close to Hilton Head beaches. It seems that nothing is except staying in Hilton Head which I care not to do after this first visit to the area. The hotel staff was great, easy check-in. The room was clean and comfortable. Nice LG flatscreen in the room. Breakfast was great, with two waffle irons to speed up service. We even needed directions to the beach. We asked at the front counter and the staff even printed out directions for us. Would stay here again.
5 out of 5
Recommended
for Everyone
by Shawn

Nice hotel close to the beach and outlets

Posted Jun 13, 2014
the hotel is great, got there and it was very easy getting check in and the staff there is very nice and helpful.
3 out of 5
Recommended
for Everyone
by Laura from Colorado

Not too bad a place

Posted Jun 10, 2014
Pros: The breakfast
Cons: Cleanliness
Location: Hilton Head beaches are very close.
We had hair in our bed and in the tub. The breakfast was pretty good. They even had walnuts, cranberry & brown sugar for oatmeal. Apples & bananas were fresh & not old. Nice breakfast staff. Manager came by to see if we needed anything. Parts of the dining room needed a dusting.
Comment from Hotel Management
Jun 11, 2014 by Erin, Hotel Management
Hi Laura! I hope all is well in Colorado today! Thank you for taking the time to share your honest experience with us and other travelers. I am extremely saddened to hear that you did not enjoy your overall stay. I can promise you that we remain 100% committed to overall cleanliness and apologize for the circumstances surrounding your room. I am, however, very happy that our manager followed up with you to make sure we fixed the situation! We appreciate very much the excellent things you have to say about our breakfast and I will make sure our staff is aware that you enjoyed it so much. Thank you for choosing the Fairfield Inn & Suites by Marriott and we hope to see you back again soon!
Comment from Hotel Management
Jun 11, 2014 by Erin, Hotel Management
Hi Laura! I hope all is well in Colorado today! Thank you for taking the time to share your honest experience with us and other travelers. I am extremely saddened to hear that you did not enjoy your overall stay. I can promise you that we remain 100% committed to overall cleanliness and apologize for the circumstances surrounding your room. I am, however, very happy that our manager followed up with you to make sure we fixed the situation! We appreciate very much the excellent things you have to say about our breakfast and I will make sure our staff is aware that you enjoyed it so much. Thank you for choosing the Fairfield Inn & Suites by Marriott and we hope to see you back again soon!
5 out of 5
Recommended
for Personal Event
by Nancy Pless from Okatie SC

Excellent Lodging Place

Posted Jun 3, 2014 on Hotels.com
My stay was EXCELLENT!!!!!! I would definitely refer all my friends to this facility for a great lodging experience. Cleanliness was TOP NOTCH. I would really rate my stay as 10.
5 out of 5
Recommended
for Everyone
by D from Tennessee

Traveling to Hilton Head

Posted May 25, 2014
Pros: Professional and courteous staff.
Location: Close to Hilton Head....need I say more!
Stayed one night in route to Hilton Head. Staff was professional and helpful. Breakfast was excellent. Will plan on staying again next year.
5 out of 5
Recommended
for Everyone
by MaryLynn from C

Wonderful stay!!

Posted May 23, 2014
From the moment we arrived until we checked out, we were treated so wonderfully by the hotel staff.....great hospitality, awesome knowledge of the area, and great advice on where to go for dinner.....our room was so comfortable and clean, but the best part was how quiet it was in the hotel.....great for sleeping!!!! We will definitely stay here again and recommend this hotel to anyone considering it!!!!